Great way to get a brand new high spec vehicle with a refresh every 6 months or so. No need to worry about insurance/road tax etc. Unlike some other reviewers I have never had any trouble with retur... See more
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Review summary
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What people talk about most
Reviews shaping this summary
5 star experience from start to finish. From placing the inquiry to approval and acceptance which was straight forward. Waj was great from customer onboarding. Selected the car and transparency on tim... See more
Company replied
Lovely team in every department. I want to give a special thanks to Erika in eligibility for her impeccable customer service skills and Ashley J who is always ready to answer all my questions. I’m... See more
Company replied
We have renewed for another vehicle from Pivotal and Ashley has been incredibly helpful. Her Customer Service is brilliant and a delight to speak with. Nothing is too much trouble for her to explain... See more
Company replied
Company details
Written by the company
Pivotal is a monthly subscription service that gives you flexible access to the Jaguar and Land Rover ranges. We can take care of everything: insurance, tax, servicing, roadside assistance and more. So you can simply enjoy the drive.
Contact info
44 Featherstone Street, EC1Y 8RN, London, United Kingdom
- +44 (0) 20 3950 4833
- support@drivepivotal.com
- drivepivotal.com
4.7
Excellent
523 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 85% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great cars, great service
I've been using Pivotal for a number of years and have always been very happy with the service and quality of cars.
26 November 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Michael,
Thank you for your continued trust in Pivotal! We're thrilled to hear you've been consistently happy with our service and the quality of cars. We truly appreciate your loyalty and look forward to continuing to assist you!
Thank you,
The Pivotal Team
Fantastic service, even better car!
Received my Jaguar F Pace on 15th November and I am incredibly pleased with the vehicle. The whole experience dealing with the Pivotal team from start to finish has been first class. Tilly looked after me, talked me through options and allocation, making it all so easy. I'm a very happy customer, I highly recommend Pivotal to anyone considering.
15 November 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Phil,
Thank you so much for your fantastic review! We're thrilled to hear that you're enjoying your Jaguar F-Pace and that Tilly provided you with such a positive experience. We truly appreciate your recommendation and are grateful for your kind words. If you need any assistance in the future, don't hesitate to reach out - we're here to help!
Thank you,
The Pivotal Team
Great service, super easy, gutted JLR have stopped EV's
I've been with pivotal for over 4 years, brilliant package, service has always been good, love the ease of it all. Had to leave them now (Nov 24) but not out of choice, gutted JLR stopped electric vehicles, currently salary sacrifice so had to move to an other EV brand, let me know when you get new EV's on the books !!!
19 November 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi M Walker,
Thank you for your kind words and for being a loyal Pivotal member for over 4 years! We're thrilled you enjoyed our service! We're very sorry to see you go and completely understand your situation. We hope to welcome you back in the future!
Thank you,
The Pivotal Team
First Class Service
Can not speak highly enough about Pivotal. They are an excellent company to deal with in every way. The service is exceptional and the whole process has been seamless. I would not hesitate to recommend or to use again for my next vehicle.
13 November 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Hayley,
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Pivotal and found our service exceptional and seamless. Your recommendation means a lot to us, and we look forward to helping you with your next vehicle!
Thank you,
The Pivotal Team
Couldn't have asked for better customer servive!
Couldn't have asked for better customer service from Pivotal. Gutted the Jaguar electrics have been discontinued we'd have stayed with Pivotal for the foreseeable for the customer service alone. Incredibly easy and took all the hassle out of having a car. Highly recommend.
12 November 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Rick,
Thank you for the fantastic feedback! We’re so pleased our team made everything easy and hassle-free for you. We understand that you may need to move on for now, but if you ever decide to return, we’ll be ready to help you find the perfect vehicle again.
Your recommendation truly means a lot to us!
Thank you,
The Pivotal Team
Pivotal I want say big Thank you to…
Pivotal I want say big Thank you to Nisha. Mellisa. Dona. And Special thank you to Ashley she get me brand new Range Rover Always been helpful and nice with me. Thank you pivotal team Amazing customer services
11 November 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Riadh,
Thank you so much for your kind words! We’re thrilled to hear you had such a great experience with our team, especially with Nisha, Melissa, Donna, and Ashley. It’s fantastic to know Ashley helped you get your brand-new Range Rover and that the whole team provided amazing service. We look forward to assisting you again in the future! Enjoy the new car!
Thank you,
The Pivotal Team
Superb service
Waj, Tilly and Toby made the whole process really easy; informative from the start and a seamless process that followed.
31 October 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi there,
Thank you for your lovely feedback! We’re so glad to hear that Waj, Tilly, and Toby made the process smooth and informative from start to finish. We’ll be sure to pass along your kind words to them!
Thank you,
The Pivotal Team
Exceptional.
Exceptional service from great staff. What a pleasant change to deal with people that are so happy and helpful.
31 October 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Michael,
Thank you so much for your kind words! We're thrilled to hear our team made such a positive impression. It means a lot to us that you found everyone so happy and helpful, and we look forward to assisting you again in the future!
Thank you,
The Pivotal Team
The customer service from Pivotal's…
The customer service from Pivotal's dedicated team is exceptional. This is my fifth vehicle and again Ashley surpassed herself in delivering exactly to my requirements - a massive thank you!
25 October 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Paul,
Thank you so much for your wonderful feedback! We're thrilled to hear that Ashley and our team could exceed your expectations once again. It’s a pleasure to assist you, and we look forward to supporting you with many more vehicles in the future. Thank you for choosing us!
Thank you,
The Pivotal Team
I have been a Pivotal customer for over…
I have been a Pivotal customer for over two years now and I cannot recommend them highly enough. They offer me a brand new car every 6 months and the service team are incredibly helpful. No hidden charges and just a really great experience. Makes driving a car in London a pleasure .
22 October 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Emma,
Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with us over the past two years. It's great to know our team has been helpful and that you're enjoying a seamless and transparent experience. We're glad we could make driving in London more enjoyable for you. Thanks for being a valued customer!
Thank you,
The Pivotal Team
A clear and efficient service
A clear and efficient service. Customer service team are quick to respond and help with any issues. I dealt with Thomas Priest who was very helpful and accommodating around our time to call.
Not the cheapest way to have a vehicle but the personal touch provided is why I use this service.
18 October 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Jamie,
Thank you for your kind review! We're thrilled to hear you found our service clear and efficient, and that Thomas was able to assist you in a helpful and accommodating way. We truly value the personal touch we provide, and it's great to know that's what keeps you coming back. We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Amazing Service
Amazing, quick and refreshing service. Nisha Made the experience so easy and simple.
Called at 10am and delivery of car all confirmed by 3pm the same day.
Fantastic service all round
17 October 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Lee,
Thank you for your kind words! We're delighted to hear that Nisha made your experience smooth and effortless, with everything sorted so quickly. It’s great to know that our team could exceed your expectations with such efficient service. We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Ashley from Pivotal has been absolutely…
Ashley from Pivotal has been absolutely fantastic and is by far the best account manager I've had in all the years I've been a Pivotal customer. Nothings a problem and when it comes to my car refresh, she contacted me ahead of my refresh and gt me the car I wanted!
Very happy, long term client that will continue to stay with Pivotal for many years to come!!
15 October 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Zac,
Thank you so much for your wonderful feedback! We're thrilled to hear that Ashley has made such a positive impact on your experience with Pivotal. It's great to know that she ensured you got the car you wanted and has been there to make everything run smoothly. We truly appreciate your loyalty and look forward to continuing to assist you for many years ahead!
Thank you,
The Pivotal Team
Simple process and great communication…
Simple process and great communication to get the vehicle I needed. Thomas noted my requirements and quickly sourced a solution.
7 October 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Robert,
Thank you for your feedback! We’re glad to hear that you found the process simple and appreciated the great communication. It’s wonderful to know that Thomas was able to quickly understand your requirements and provide a solution. We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
I have been with Pivotal for a number…
I have been with Pivotal for a number of years now and the subscription is brilliant.
New cars every 6 months and each vehicle swap day is seamless.
Ashley is attentive, offers solutions and informative - I am sure I will be a customer for years to come
9 October 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Danny,
Thank you so much for your wonderful review! We’re thrilled to hear that you’ve had a great experience with our subscription service and that you appreciate the seamless vehicle swap. It's fantastic to know that Ashley has been attentive and helpful throughout your journey with us. We look forward to assisting you for many more years to come!
Thank you,
The Pivotal Team
Pivotal works really well and delivers…
Pivotal works really well and delivers nearly new Range Rovers to customers. Customer care is strong, but needs to be as the underlying product can be unreliable, which is no fault of Pivotal. Greatly appreciate the regular contact when things are not working as they should.
7 October 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi there,
Thank you for your feedback! We’re delighted to hear you’ve enjoyed our service and the delivery of your Range Rover. It’s great to know that our regular communication and customer care have made a positive impact. Your satisfaction is our top priority, and we appreciate your support!
Thanks,
The Pivotal Team
Pivotal - the future of car leasing
Excellent service from Ashley and the Pivotal team as usual, the Pivotal subscription service is a fantastic way to try the different vehicles in the JLR range with no long term commitment.
30 September 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Nick,
Thank you so much for your kind words! We're thrilled to hear that Ashley and the Pivotal team provided excellent service once again. It's great to know you're enjoying the flexibility of our subscription service and the chance to experience different models without a long-term commitment.
We appreciate your continued support and look forward to assisting you again soon!
Thank you,
The Pivotal Team
Highly recommend Pivotal ******
Highly recommend Pivotal. I would give more stars if I could. Professional and personalised service (and I truly mean personalised - a beautiful gift on the birth of our baby, prompt help with vehicle queries, ease of adding another driver, sourcing 7 seater for growing family etc). Amazing team that drops off and picks up vehicle from you each time. I’m a repeat customer for a reason. Thanks
25 September 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Emma,
Thank you so much for your glowing review! We're thrilled to hear that our personalised service has made such a positive impact, and we’re especially glad we could assist with your vehicle needs. It’s always a pleasure working with you, and we’re grateful for your continued trust in us.
We look forward to assisting you again in the future!
Thank you,
The Pivotal Team
Very happy customer.
I have been a Pivotal customer for 3 years and have a car for both myself and my partner. The service from Pivotal has always been excellent and I love the convenience of having sorted with one payment. I would highly recommend to anyone looking for a easy way to have a Ranger Rover.
25 September 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Tom,
Thank you for being a loyal Pivotal customer for the past three years! We're delighted to hear that you and your partner have enjoyed the convenience of our service and that it's been such a positive experience for you. We truly appreciate your recommendation and are glad we could make having a Range Rover so seamless!
Thank you,
The Pivotal Team
Im very happy with Pivotal
Im very happy with Pivotal. Very clear and straightforward. Nisha helped me out throughout the entire process! I got the car delivered after a week from the first moment I enquired. Luckily they had available the one I was looking for.
20 September 2024
Unprompted review
Reply from Pivotal - Car Subscription
Hi Jesus,
Thank you so much for your kind words! We're thrilled to hear that Nisha could assist you throughout the process and that we had the car you were looking for. We're glad everything went smoothly, and we hope you enjoy your new vehicle! If you need anything else, feel free to reach out.
Thank you,
The Pivotal Team
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