Driven (formerly Thinking Capital) Reviews 

1,033
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Straight forward experience, nice long enough term which actually gives your business time to make use of the funds to grow your business compared to other short term lenders which can cripple you for... See more

Rated 5 out of 5 stars

The entire team was awesome to deal with. Our rep Khalil Lawrence was exceptional. He dealt with with so much professionalism, kindness and respect. Couldn’t have asked for a better rep and servic... See more

Rated 5 out of 5 stars

For more than 10 years, I’ve been working with Driven and similar compagnies. Today I’m definitely impressed. I knew Driven is the best but I know now I can count on the team. Camille has been a real... See more

Rated 5 out of 5 stars

Very easy to work with once the client profile is built. Even though the interest is high compared to bank loans, the preview of any loan is accurate and transparent. No hidden fees or bureaucratic ho... See more

Company details

  1. Alternative Financial Service
  2. also in
  3. Financial Consultant
  4. Non-Bank Financial Service

Written by the company

Driven is Canada's leading fintech dedicated to small businesses. It provides flexible capital, personalized support, and next-generation data science and technology to Canadian small business owners. Since 2006, Driven has empowered more than 17,000 Canadian businesses to survive, thrive, and grow to their full potential.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,033)

21 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service!

On several occasions I needed detailed information on my loans. Kimberly Johnson was the representative I worked with. I am truly impressed by her super fast and accurate responses to my inquiries. In addition, she is very professional, cheerful, and respectful. That's what I call superior customer service! Thank you :)

3 August 2023
Unprompted review
Rated 1 out of 5 stars

Waist of time

This was their response to a business that has been open 2+ years with annual gross revenue of $320,000 +

The underwriters informed me that they would not be able to proceed with your application. They informed me that it is due to the number of deposits per month during the year. they need to see at least 4/month consistently for at least 6 months. I'm confident that we will be able to collaborate in the near future.

21 July 2023
Unprompted review
Driven (formerly Thinking Capital) logo

Reply from Driven (formerly Thinking Capital)

Thank you for taking the time to leave us a review. Your feedback is very important and we rely on it to ensure that we are providing excellent service. As you shared in your review, this was not the case for you, and for this, we apologize.

We’d like to make this right for you. Please contact us at feedback@driven.ca if you’d like to chat further. We would appreciate the opportunity to learn more about your experience and work towards regaining your trust.

Rated 5 out of 5 stars

Highly Recommended

Driven is a great company for small businesses. It the most professional lender I have ever worked with. I love the transparency and dashboard tool (messaging app) for a quick connect. It was hassle free process and team is so helpful. I worked with Naime @ Driven, he is super professional, and he was so patience and super helpful. He gave me real-time updates on my file and worked patiently with me. Thank you Naime! Much Appreciated!!

15 June 2023
Unprompted review
Rated 5 out of 5 stars

Driven's Team is Fantastic

The number one thing that made my entire experience working with Driven 5 stars was first Naime. All the information he shared about the company and the process was exactly as stated. Any small hurdle we ran into he was happy to work with my partner and I to make sure we addressed it in the most time efficient manner. He was unbelievably responsive both via the phone and email all while not providing an ounce of typical "pushy sales" elements I have seen in this funding industry.

I think the way Driven has setup its business is fantastic. In addition to Naime everyone else on the Driven team was happy and helpful. I appreciated the level of detail and time they took to dot their "i"'s and cross their "T"'s.

I would highly recommend working with this organization. It is clearly a well managed company with helping small businesses in a fair and honest manner as its top priority.

7 June 2023
Unprompted review
Rated 5 out of 5 stars

matchlessnf

I worked with Naime @ Driven, it was a great experience working with him and other team members, It was as promised of hassle free process of application and approval of finance. As promised he got the process completed with very competitive rates and delivered in 48 hours. Considering our experience of working with Naime, truly Driven and it’s team stand by their advertising of quick and easy process.
It’s been pleasure working with Naime and Driven team!

27 April 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Great service, term flexibility and competitive rates.
Quick and easy… got funded within hours of applying.
Very impressed!

26 April 2023
Unprompted review
Rated 1 out of 5 stars

Well unfortunately after going back and…

Well unfortunately after going back and forward with then wasted my time for like 2-3 days, give them all they want saying I got approved, and then tell me sorry your not approved because there was an error of and address, not because my company is not making money because error on my address. The way they handled thing really un professional, you won't receive money in 24hrs, if you get approved don't get exacting because they only going to Hit your credit score. To tell you at the end sorry. Stay a way from this people, try the real banks first before this guys only if you are really desperate, you will end up paying lots more.

5 April 2023
Unprompted review
Driven (formerly Thinking Capital) logo

Reply from Driven (formerly Thinking Capital)

Thank you for taking the time to share your review. We’re sorry to hear about your experience with Driven. We take your feedback very seriously and strive to make improvements wherever we can.

If you’re open to discussing this further, please reach out to us at feedback@driven.ca. We would greatly appreciate the opportunity to learn more about your experience and work towards regaining your trust.

Rated 1 out of 5 stars

Terrible, unprofessional and misleading service

On the website the company advertises a quick and efficient service. So I applied online for a loan on Feb, 16 and I signed the contract online, they sent me an email saying that everything is okay and we'll send another email when the deposit is made.
Unfortunately, On Feb, 21 I asked for information by chatting online, after a while an agent call me and said that he would call me later because the system was slow.
On Feb 23, I reached out again to them because I didn't get any answer. After a while, an agent call me and said that I'm not qualified.
Such a waste of time with an unqualified and unprofessional company.

23 February 2023
Unprompted review
Driven (formerly Thinking Capital) logo

Reply from Driven (formerly Thinking Capital)

We appreciate you taking the time to provide your comment. We’re sorry to hear about your experience with Driven. We value your feedback and aim to make improvements whenever possible.

Please contact us at feedback@driven.ca if you would be open to discussing this further. We would be grateful for the opportunity to learn more about your experience and win your trust again.

Rated 5 out of 5 stars

Kimberly J has been very kind and…

Kimberly J has been very kind and helpful! Appreciate her quick response.

24 January 2023
Unprompted review
Driven (formerly Thinking Capital) logo

Reply from Driven (formerly Thinking Capital)

Thank you very much for your kind words. We appreciate you taking the time to share your experience with us- and you’re absolutely right, Kimberly is a rockstar on our team! We’re happy that you enjoyed your experience and look forward to working together in the future.

Rated 1 out of 5 stars

No more good services

No more good services, not responses on time, other lenders much better responses like, Vault, Merchant growth.

25 January 2023
Unprompted review
Driven (formerly Thinking Capital) logo

Reply from Driven (formerly Thinking Capital)

We’re sorry to hear about your experience with Driven. We take your feedback very seriously and strive to make improvements wherever we can.

If you’re open to discussing this further, please reach out to us at feedback@driven.ca. We would greatly appreciate the opportunity to learn more about your experience and work towards regaining your trust.

Rated 5 out of 5 stars

Great support from Kimberly J.

We've been fortunate to have Kimberly J. at Driven help us on a couple of occasions where she was very responsive and supportive. Thank you very much for your excellent work in providing support to your clients, Kimberly!

3 November 2022
Unprompted review
Rated 5 out of 5 stars

My experience with Victor is super

My experience with Victor is super. He is very polite and pleasant. He is great to work with. Always on point and works very efficient any time I need any statements and balance updates. He is always on point and ready and willing to help out! True gentleman!

1 November 2022
Unprompted review

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