DriveAway Reviews 

1,761
TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

Went to pick up the motorhome from the Perth depot, the motorhome had items missing and was dirty, we had to get someone to clean inside before we could leave, the vehicle dash said it was overdue... See more

Rated 5 out of 5 stars

Had problems with Hertz cancelling our 35 day booking from London as we mixed up our starting date. With such a large & paid for booking thought they would have followed up before cancelling. Spoke ro... See more

Company replied

Rated 5 out of 5 stars

I love Driveaway Holidays! Always easy to navigate the website, car descriptions are helpful, especially luggage symbols. Like being able to make my reservation online, even 48hours out. After many... See more

Company replied

Rated 5 out of 5 stars

We used Driveaway Europe leasing twice some years ago to travel around Europe with a Peugeot. The lease, pick-up etc was smooth. Peugeot were great to deal with as a minor side scrape in Belgium was... See more

Company replied

Company details

  1. Car Rental Agency
  2. Car Accessories Store

About DriveAway

Written by the company

DriveAway is Australia's leading expert in domestic and international car hire, European car leasing and motorhome rentals across the globe.

Our Products


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.3

All reviews

(1,761)

1 review in the last 12 months

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Rated 5 out of 5 stars

Easy to book cars on your website and…

Easy to book cars on your website and good pricing, thanks

15 May 2021
DriveAway logo

Reply from DriveAway

Hi Alan,

Thank you for your review.
We are glad to have provided this service and hope to see you in the future!

Always, safe travels.
Kind regards,
Ashleigh @ DriveAway

Rated 5 out of 5 stars

Easy to use site

Easy to use site, always value for money. Great support service when we had issues overseas.

28 April 2021
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Reply from DriveAway

Hi Lyle,

Thank you for your review.
We are glad to hear you have received great support and value with DriveAway!

Kind regards,
Ashleigh @ DriveAway

Rated 5 out of 5 stars

LOVELY CUSTOMER SERVICE PERSON WHEN I…

LOVELY CUSTOMER SERVICE PERSON WHEN I CALLED THE DRIVE AWAY NUMBER.VERY HELPFUL

22 April 2021
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Reply from DriveAway

Hi Dena,

Thank you for your review.

We are so glad to hear our customer service team were friendly and supportive.

We look forward to hearing from you again.
Kind regards,
Ashleigh @ DriveAway

Rated 5 out of 5 stars

Great company

Great company, very reliable. Fixed an issue and were amazing with follow up.

16 April 2021
Unprompted review
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Reply from DriveAway

Hi Paula,

We’re so glad to hear that we were able to assist you with your booking.
We look forward to assisting you with your future hires.

Kind regards,
Ashleigh @ DriveAway

Rated 5 out of 5 stars

Booked car hire for pick up Cairns…

Booked car hire for pick up Cairns downtown and drop off Cairns airport for March this year. Picking up the car was super easy and we got an upgrade to a nice new 4x4. Drop off at the airport again was very easy with just a key drop. The whole process with Driveaway was great and we paid for the excess cover so no other insurances had to be paid on pick up.

9 April 2021
Unprompted review
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Reply from DriveAway

Hi Shayne,

We’re so glad to hear that your booking went so smoothly, and it is always brilliant when you receive an upgraded!
We look forward to assisting you with your future hires.

Kind regards,
Ashleigh @ DriveAway

Rated 4 out of 5 stars

As usual the service and rates were…

As usual the service and rates were great

25 March 2021
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Reply from DriveAway

Hi Garrett,

We're so glad to hear that you are happy with our service and pricing.
We hope that you enjoy your upcoming holiday and look forward to assisting you with your future hires.

Safe travels!
Kind Regards,
Ashleigh @ DriveAway

Rated 4 out of 5 stars

Best One Way Rental Deal...........

My wife and i are planning a road trip from Darwin to Perth and we looked at several companies offering one way rentals. Drive Away were by far the cheapest deal available with other providers quoting between 45 and 100 % more. After receiving the quote, i had follow up emails as reminders to contact Drive Away and book a car, which i found beneficial in organising such a important aspect of the trip. When i did book the vehicle i also found the customer service representative to be very helpful.Good customer experience.

24 March 2021
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Reply from DriveAway

Hi Peter,

We are so glad to have helped you organise your upcoming trip. Enjoy what will be a fantastic holiday and roadtrip.

Safe travels & we look forward to helping you with your future hires.

Kind regards,
Ashleigh @ DriveAway

Rated 5 out of 5 stars

Car was clean in great condition and…

Car was clean in great condition and drove from Melbourne to Sydney with no issues at all. Great service once you return it as well as picking up. Highly recommend!

24 March 2021
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Reply from DriveAway

Hi Audrey,

We're so glad to hear your trip went so smoothly.
We hope to hear from you again on your next adventure!
Kind Regards,

Miriama @ DriveAway

Rated 5 out of 5 stars

Always booked with DriveAway

Always booked with DriveAway, used them OS many a time. Highly recommend

19 March 2021
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Reply from DriveAway

Hi Keith,

Thank you for continuously choosing DriveAway, we really appreciate it!
Enjoy the rest of your day.
Kind Regards,

Miriama @ DriveAway

Rated 5 out of 5 stars

Efficient system

Efficient system, and staff on the phone are delightful to deal with. Thank-you

22 February 2021
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Reply from DriveAway

Hi Christopher,

Thank you for your kind words, it is much appreciated.
Kind Regards,

Miriama @ DriveAway

Rated 1 out of 5 stars

Confirmed booking and then they double the price

I booked a car for 22 days. I reveived an email saying "Thank you for your booking. Your credit card payment was successful and within a few minutes you will receive a confirmation email stating we have received your booking, along with your voucher which is required at time of collection." Booking nr 4106203.
5 hrs later i get a call saying there is a "subject to availablity" somewhere on the site (can't find it) and the only similar vehichle they can offer me is now more than double the price (over $5000). I do not trust this site.
Their email did state "If your request in this instance is unavailable we will contact you with an alternative." But then the alternative was almost $3000 MORE!

22 February 2021
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Reply from DriveAway

Hi Chris,

We are sorry to hear that you have had this experience with DriveAway.

We are going to look into this further and one of our reservation team leaders will be in touch shortly.

Kind regards,
Ashleigh @ DriveAway

Rated 5 out of 5 stars

Excellent upfront Service

I have used Driveaway for an overseas hire and found them to be fantastic when we had ot cancel due to Covid19. This is my first domestic hire and once again found them to be very competitive and helpful.

12 October 2020
Unprompted review
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Reply from DriveAway

Hi Mark,

Thank you for your kind words and support during this time.
We hope to hear from you again soon!
Kind Regards,

Miriama @ DriveAway

Rated 5 out of 5 stars

I love Driveaway Holidays!

I love Driveaway Holidays!
Always easy to navigate the website, car descriptions are helpful, especially luggage symbols. Like being able to make my reservation online, even 48hours out. After many years of using Driveaway I trust the pricing enough I don't bother shopping around anymore.
Being able to pay the excess reduction insurance, gives me peace of mind and half the cost of all the extra insurances you get slugged with on collection of your vehicle. Being able to prepay and present a voucher is so simple and hassle free when you go to pick up your car.
Thank you Driveaway <3

21 September 2020
Unprompted review
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Reply from DriveAway

Hi Alessandra.

Thank you so much for your kind word.
Your support is greatly appreciated and we hope to hear from you again soon!
Kind Regards,

Miriama @ DriveAway

Rated 5 out of 5 stars

Fantastic service.

Karen in reservations, and others in the team have been so helpful in making the initial booking. On top of that, their assistance and kind understanding due to the problems with COVID19 causing a need to adjust, then cancel the booking have really impressed me. I will be using their service as soon as I can in the future. Thank you very much.
Andrew

11 May 2020
Unprompted review
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Reply from DriveAway

Hi Andrew,

Thank you for your feedback. I have passed your kind words onto Karen and her Manager.
We look forward to hearing from you once restrictions are eased.

Kind Regards,
Shelley @ DriveAway

Rated 5 out of 5 stars

Booking process was straightforward

Booking process was straightforward. Price was good. We needed to decrease our length of booking by a week. I emailed the team they responded quickly and the change was made effortlessly with a refund on the way. Excellent service.

9 March 2020
Unprompted review
DriveAway logo

Reply from DriveAway

Hi Wendy,

We are so glad to hear how happy you've been thus far!
We appreciate your feedback.
Have a great day!
Kind Regards,

Miriama @ DriveAway

Rated 4 out of 5 stars

Booking system seems to work ok

Booking system seems to work ok. Remains to be seen what the full experience is like.

1 March 2020
Unprompted review
DriveAway logo

Reply from DriveAway

Hi Peter,

We hope you enjoy the rest of your experience with us.
Enjoy the rest of your day!
Kind Regards,

Miriama @ DriveAway

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