Drivalia Italia Reviews 15,977

I booked through Wizz Air an dflight had a delay, so instead of late in th eevening I arrived early in th emorning to discover that booking has been cancelled as a No Showwith full fee detention. And I was offered to make a new booking for th esame period against a new price - three time more expensive.

Rented a car at Mian Linate airport.
Their fleet is very poor, I received a car with some damages on its body, some rated as serious on the report but the worst is the bed smell inside.
The good thing are the operators working in Linate Drivalia site: one guy at the collection point tried to spray some perfume inside and the front desk operator did his best to find a decent car, even if he could not, due to the lack of availability. I would like to thank Mr. Adel for this, otherwise my rating would have been zero star instead of three.

Almost 2 years after renting a car from aeroporto Brindisi Italy we received a fine for ZTL. We had already returned the car and left the country when the offence was committed. Drivalia gave our details to the authorities instead of the actual people who committed the offence.
I also remember how awkward the lady was when we collected the car. She did not want to list the damages on the car before we accepted the rental. The car was extremely dirty so it was very difficult to assess the damages before accepting the car.
It’s a very poor experience and now we are dealing with the authorities to clear our name.

Convenient, friendly staff, excellent vehicle thank you

The flight was delayed so we tried to call the office but tgey did not pick up the phone. We arrived at 23.03h but the office had already closed. All the other rental companies were open. We need to book a hotelroom for €220. Incredibily bad service. Do not book heren.

The people at the Fiumicino airport was absolutely cordial and provided great a service. The gave us the right solution for a great price. This was the first time I used Drivalia. I will be back !!!

Excellent service at the desk on the airport of Ancona! Free upgrade because of the weather conditions was very, very kindfull !

Although I experienced an issue with the Drivalia website, the Drivalia team resolved the problem promptly via email and ensured that all conditions, including the discounts, remained intact.

I would like to apologize for my previous review, as I had not received a response at that time. However, I am now truly grateful for everything the team did to resolve my concerns.

Considering this, I can definitely recommend Drivalia

Drivalia refused to provide a prepaid car rental based on a condition that was not clearly disclosed before payment.
We were present on time and had a valid credit card holder available. We asked to change the main driver accordingly. This was refused and no vehicle was provided.

The company retained the full payment and falsely treated the case as “requirements not met”, despite the fact that the rental could have proceeded.

Retaining money for a service that was never delivered and refusing a reasonable solution is misleading and constitutes unfair business practice.

Easy and quick. Electric cars are a pain but overall fine,

The website is not working, and contact by email or phone provides poor service, as they quote higher prices compared to the website, where discounts are available.
This is unfair to the customer.

Be careful about the condition you pick-up the car, make pictures including for accessories in the trunk. Also receiving back the deposit might be delayed a lot.

Update: The rental company reached out and refunded part of the cost as compensation. It’s a nice gesture, but I still wouldn’t recommend them.

Original review: I booked a vehicle specifically with a Winter Package (winter tires and snow chains) for a trip to the Cervinia Ski Resort, but the company failed on every level. While I accepted a different car model than the one originally requested, the vehicle provided was completely unfit and dangerous for winter conditions:
- Bald Tires: The car was equipped with worn, "Rain Type" all-season tires with minimal, almost bald tread—extremely dangerous for alpine snow and ice.
- Missing Equipment: Despite my booking, no snow chains were provided. I pointed this out at pick-up, but I was simply told that none were available.
- Maintenance Issues: The windshield washer fluid was a summer version that froze immediately, making it impossible to keep the windshield clear in freezing temperatures.

I definitely do not recommend their services to anyone.

Cheap and good.

If you value your safety and your money, stay as far away from Drivalia as possible. I rented an electric Peugeot e-208 for a trip to the mountains with my child. Not only did Drivalia fail to mention that their charging network is incompatible with the car’s CCS2 rapid charging needs (offering only slow/medium speeds), but the battery was also completely unfit for winter conditions—dropping from 100% to 71% in just 40 minutes.

When I got stranded near the French border in freezing temperatures with a small child, their 'customer support' told me to wait 5 minutes and then simply stopped answering because their office went on a break. I had to pay for emergency accommodation just to keep my child warm. To top it off, the Turin airport staff was incredibly arrogant, told me 'you knew what you were getting into,' and forced me to pay an additional €650 for a basic Fiat Punto. This isn't a rental service; it’s a predatory scam that disregards human life.

Easy to book on the website, let’s hope it’s easy to get the car out 👍

I arrange the trip online and prepaid. Upon arrival your team refused to rent the car - even though there waere no preemptive info or indications. There was another gentelman with the same problem - we both went next door to your competition and arranged rental without a hassle. Seems that your people up there in Verona Airport work for another company. I requested the return of the payment and have not received anything to date.

The car rental services at Fiumicino Airport provide a seamless experience for travelers. The process of picking up and dropping off the vehicle is generally efficient, with clear signage and helpful staff. A diverse selection of vehicles is available, catering to various needs and budgets. Additionally, the convenience of having a rental service right at the airport saves time and enhances the overall travel experience.

I have rented from Drivalia several times before. The cars themselves are generally acceptable, though often already scratched or worn. For the price, this had previously been tolerable.

However, this summer was definitively the last time I will ever use this company.

I booked the rental with full insurance through DiscoverCars. As I always do, I thoroughly documented the vehicle at pick-up with both photos and video, clearly showing all existing scratches and dents.

Approximately 10 minutes into the drive on the highway, a piece of rubber from the vehicle in front of me struck the windshield and caused a crack. When returning the car, I was completely transparent and immediately reported the cracked windshield in writing.

Later, I received a damage claim from Drivalia listing every single scratch and dent on the vehicle, in addition to the windshield, all charged to me. This was despite the fact that these damages were clearly visible in my pick-up documentation.

After I submitted my evidence, Drivalia removed the scratches and dents from the claim — but increased the cost of the windshield, without explanation. Communication throughout this process was extremely poor, with unclear and inconsistent English. Eventually, the claim was paid and fully reimbursed through my insurance, and I considered the matter closed.

One month later, I began receiving new invoices, sent without explanation and only in Italian. My emails requesting clarification were never answered. Instead, the same invoice was repeatedly resent. Now, a third-party company is contacting me demanding payment for this unexplained invoice, again solely in Italian and without any meaningful communication.

This pattern strongly suggests a systematic attempt to pressure customers into paying unjustified charges long after a claim has already been settled.

Based on my experience, I cannot recommend Drivalia. What should have been a straightforward rental turned into weeks of stress, unanswered emails, and continued harassment. Be warned: even if you pay and resolve a claim, they may not leave you alone. This company has the ability to turn an otherwise great vacation into a prolonged and unnecessary nightmare.

The customer service at the desk in Gallarate was so rude, racist and helpfulness. Also by phone, at Roma, they didn't help me.I couldn't collect the car at the end because they have a tricky information aboutcreditcard, the bureaucracy is so obsolete and old to be part of EU. It was my first time in Italy, never ever rent a car with Drivalia.