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Drift Reviews 

1,890
•
TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,710 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the pleasant fragrances, attractive designs, and sturdy holders provided by the car air fresheners. Many individuals find the items delightful, noting that initial orders often arrive quickly and provide a wonderful smell right away. However, some customers also noted significant frustration regarding unexpected automatic subscriptions. A few other people also felt that the fragrance fades much too quickly and does not last as long as expected. Some people mentioned ongoing difficulties with customer support response times along with delayed or missing delivery packages.

What people talk about most

Product

Customers consistently note ambiguous experiences with product, often praising the delightful scents,... See more

Quality

Customers had ambiguous experiences with quality, as many reviewers reported that the fragrance faded quickly... See more

Subscription

Clients share profound dissatisfaction regarding the subscription, expressing frustration about the... See more

Order

Consumers find order experiences mixed, as while some reviewers note their initial purchases arrived quickly... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many consumers reporting severe frustration... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I liked the scents and packaging but they just didn't last very long before the scents faded. I canceled my subscription a month ago but they keep trying to charge my account. Emailed for assistance... See more

Rated 3 out of 5 stars

Product smells nice, especially like the plug-in. HOWEVER, I discovered that, while I only placed an order once, I was automatically enrolled in a subscription that I did not consent to. The cancellat... See more

Rated 3 out of 5 stars

I ordered the first kit off Amazon, which thank goodness sounds like the way to go after reading the myriad of reviews all expressing the same frustrations about their subscription model and dif... See more

Rated 2 out of 5 stars

Honestly, haven't even received the product yet but I'm pissed at the way they operate. Bought one diffuser and one scent bottle to try it. When I go to check on shipping, i realize that they si... See more


Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. also in
  3. Candle Store
  4. Car Accessories Store
  5. Cosmetics and Perfumes Supplier
  6. Perfume Store

About Drift

Written by the company

What is Drift?

Written by the company

Drift is a premium car air freshener subscription service rethinking the way car fragrance lives in modern spaces. Those little travel companions dangling from your rearview mirror? They’ve gone untouched by time. While automotive design has evolved into sleek, refined interiors, traditional car air fresheners have remained dated — both in design and ingredients.
Fragrance is personal. It’s emotional. It should reflect who you are and create a joy-inducing experience, free from questionable chemicals. We believe the scents that fill your car deserve the same intention as the space itself.
Drift creates long-lasting car fresheners using high-quality essential oil blends that are safe for children and pets. Our signature designs pair sustainably sourced alder wood and organic stone with clean, elevated fragrance to complement — not clutter — your interior.
Beyond the road, Drift also offers home fragrance solutions including scent diffusers, candles, and room sprays, extending your signature scent from car to home.
From car scent subscriptions to modern home fragrance, Drift is on a journey to create immersive atmospheres that harmonize with the open road — and with the spaces you live in every day.

Contact info

Meet Scentbird

Our parent brand offering designer fragrance delivery.

3.1

Average

TrustScore 3 out of 5

2K reviews

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3.1

All reviews

(1,890)

1,730 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible experience with Drift

Terrible experience with Drift. I placed what I thought was a one-time order, then received another shipment and discovered I had apparently been signed up for recurring deliveries. On top of that, I don't even like the product—the scent fades very quickly, and for the high price they charge, it's simply not worth it. One of the worst purchasing decisions I've made for this type of product. I would not order from Drift again.

12 August 2026
Unprompted review
Rated 1 out of 5 stars

⭐ 1/5

⭐ 1/5

I made a one-time purchase from Drift and was very surprised to see another charge from them about a month later. I never knowingly signed up for a monthly subscription, and I don’t even have an account with them.

I find the way this was handled very frustrating and misleading. Customers should be clearly informed if a purchase is going to enroll them in recurring charges, and there should be no ambiguity about whether they are making a one-time purchase or starting a subscription.

I am now having to spend my own time contacting the company and dealing with an unexpected charge for something I did not intend to purchase.

Based on my experience, I would strongly recommend that anyone ordering from Drift carefully check the checkout page, confirmation emails, and credit card statements for recurring charges.

27 August 2026
Unprompted review
Rated 2 out of 5 stars

Product had strong set of soap and…

Product had strong set of soap and laundry detergent. Not like described on website. Reach out to discussed an alternative sent and/or refund with no response. Additionally noted shipping delays with no updates when request requested. No plans to re-purchase.

1 September 2026
Unprompted review
Rated 1 out of 5 stars

I signed up for a monthly subscription

I signed up for a monthly subscription. The first order came quickly and there were no issues. When it came time for my second order it never arrived. When I contacted Drift co costumer service to ask where it was they said that the shipping address was incorrect (even though they had no issues the first shipment). When I asked for a refund they just repeatedly confirmed that they would send a replacement order without confirming the address and refused to give me the refund for the order I’m never going to get.

31 August 2026
Unprompted review
Rated 1 out of 5 stars

The product never came

The product never came and then customers service was lack luster . All they could say was it was shipped . I ordered on July 31 and as of August 30 it’s still has not arrived . As far as I’m concerned it was a Scam .

30 August 2026
Unprompted review
Rated 2 out of 5 stars

Waste of money

Car air fresheners look great. Unfortunately the scent doesn’t last very long, so disappointed given the price ! Chose one time order but ended up with a subscription !

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with…

Great experience with ThePerfumeSpot.com

I’ve purchased several fragrances from ThePerfumeSpot.com, and everything I ordered arrived correctly and as expected.

On the few occasions when I had an issue, their customer service was always helpful and the problem was resolved properly. That makes a big difference and gives me confidence to continue shopping with them.

So far, I’ve had a very positive experience with ThePerfumeSpot.com and would definitely recommend them.

29 July 2026
Rated 1 out of 5 stars

Do not buy for this company

Do not buy for this company ! They automatically sign you up for a subscription and you can’t get out of it. They dont have a person or customer service team to talk to only ai, not a real location or phone number. I’ve been charged for 3 months I never wanted. This company has terrible business ethics and shouldn’t be allowed to operate. I’ve “canceled” twice now and am still being charged. It’s criminal !! I’ve reported it to card company and it still got charged again..
DO NOT ORDER FROM THEM!!!!

26 July 2026
Unprompted review
Rated 2 out of 5 stars

Shady business practices

Drift suspended my subscription because they disallow you from cancelling the order when the next ship date approaches and you have insufficient funds, but they also don't allow you to cancel the subscription itself. So when I had funds in my account, the account was automatically reactivated and they charged me. Their policy states no refunds, so either they fix the issue or I'll simply dispute the charge.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Don't order

Don't order. I tried to cancel the subscription and every page worked apart from my account page to cancel the subscription

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Drift is garbage

Drift is garbage. Doesn’t last long at all. I rather better off with little trees brand. Do Not waste your money.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

Not for people with asthma and allergies

This product is not for people with asthma and allergic rhinitis. Right after opening the foil package, my nasal passages became completely blocked. I wanted this to work so bad but had to cancel my subscription.

24 August 2026
Unprompted review
Rated 2 out of 5 stars

Open air scent tooooo strong like bad perfume

The scent open air is like a strong perfume. It's HORRIBLE.
I got a headache it's so strong
Threw both away and now I don't want to buy another one because I don't want to be stuck with another one I don't like. 🤮

24 August 2026
Unprompted review
Rated 2 out of 5 stars

Unscrupulous business tactics - dupe into subscription then never respond to complaints/requests for service. Steer clear of this company!

Original product was delivered. I didn't enjoy the scents, but was worth a small amount of money to try out. Then the next month came and they emailed me that my next shipment was mailed out. I never, knowingly, agreed to a subscription. I've tried to cancel it and have tried to get a response from customer service. They are awful people who dupe and steal from their customers. Unfortunately, it's their business model - get people locked into a subscription and make it near impossible to get out. They are owned by Scentbird - they operate in the same fashion.

9 August 2026
Unprompted review
Rated 1 out of 5 stars

WARNING — leaked oil damaged my Tundra's center console

WARNING — leaked oil damaged my Tundra's center console. I used the Drift air freshener on the provided visor clip as intended. The scent block leaked oil/fragrance onto my 2023 Toyota Tundra's center console, damaging a button and leaving permanent residue I have been unable to remove. I contacted Drift customer service and was told: “We currently do not provide reimbursement for damages outside the visor damage of the car.” I'm posting this so other vehicle owners are aware that an air freshener can potentially cause damage to interior surfaces. Photos attached.

7 July 2026
Unprompted review
Rated 1 out of 5 stars

Being billed for no reason

As a one off, I bought an air freshener from Drift, I didn’t SUBSCRIBE or AGREE to any contract claiming that I needed to pay every month, yet I’ve just discovered DRIFT.CO have been charging me monthly, and sending me air fresheners that I don’t want.

The most frustrating part is that it says “Login to your account to cancel the subscription”, so I log in, only to see *No active subscriptions*, meaning there is no way I can cancel the £9.95 they are taking out of my pocket each month.

The fact that the website recognises I am not linked to a subscription just proves I am being billed for nothing, I haven’t ordered any of these, they just arrive at my door. At first, I thought it was a complimentary air freshener, then another arrived, and it seemed a little suspicious. I do not recommend👎

23 August 2026
Unprompted review

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