Drift Reviews 

DO NOT BUY FROM THIS COMPANY. DRIFT IS A SCAM. A ONE TIME PURCHASE WILL TURN INTO A NIGHTMARE.

it's one of the companies who has a decent product but their non existent customer service makes the whole experience very bad so will never deal with them again.

On the Sept 2025 I cancelled mu subscription as I didn’t think that the product was any good
Recently I received an email that my order was on its way
I thought that was strange as I hadn’t ordered anything so I just ignored it
A few days later I noticed that a sum had been taken from my account
I asked if I haven’t got a subscription why have you taken money from my bank
The reply was under our terms and conditions we don’t give refunds
I have reported the fraud to my bank

Worst customer service ever.

I placed an order directly on their website (drift.co), and after 7 days without shipping, I reached out to customer support. All they said in reply was a one-liner: "Sorry, shipping has been delayed." That was literally it. I canceled my order right away. I have no idea how good the product quality actually is since I never got to use it, but seeing how terrible their customer service is, there's nothing to expect from this seller.

This company are scammers I bought one for my car and my van and wasn’t impressed after a couple of days the smell went so threw away and then next thing I got a withdrawal from my bank for 2 more as buying one automatically subscribes you to same each month I contacted them several times to return my money and not to send them but no reply I will be sending back as soon as they arrive please stay away from this company there scammers

Terrible shipping. The AI assistant is not helpful. Every question I asked (I asked 4) it responded by requesting my email address, you would think it would remember after the first time. I asked how do I cancel my subscription (I was just curious) it asked for my email-4th time next thing I know it says subscription cancelled. Funny thing is, I was going to cancel, but I decided to let it go. A week and a half after receiving an email that it shipped, it is still showing it's in New Jersey,

Awful company. No scent on board tgey deliver to you. When trying to contact them they do not respond. Buyer beware.

Will not deliver and their customer service line goes straight to voicemail

The fragrance don’t last and don’t particularly smell that good. I did not request a subscription but they automatically applied one which annoyed me since I was not really impressed with their products. Subscription was cancelled immediately and I asked for a refund which they refused. DO NOT ORDER FROM THIS SITE ITS A FRAUDULENT OPERATION

***Subscription SCAM*** Scumbag of a company with shady auto subscription practice. No customer support on the website. Can't stand businesses like this - hope they get sued.

I ordered a product one time just to try it and they automatically signed me up for a subscription and would not give me a refund. The product is way too strong and burns my eyes in my house

On FB, big advertising drew me in. These scents don’t last a week. What a joke for the price! Additionally, they make you subscribe to auto-pay and of course most will forget….like me. Then you see another shipment charged and you can not send anything back. Stay away from this scrupulous company and their product.

I can't comment on the product, still waiting for order, and also because I realized too late after purchasing that the scent with cinnamon is usually not very safe for my dogs and I do drive them around fairly often. So I emailed support immediately (few minutes after I hit payment), and I know they might take 1-2 days to respond. Two reps responded and gave me the most generic responses without even trying to discuss what else I could do, e.g. maybe I send back the product once it's here to swap the other scent that's more suitable etc. Nope no other discussions at all and just say they're happy to help. In which I got no help and no care, and it's my first purchase with them. So I guess I'll just gift my kit away to someone else.

Forced subscription

Hid the fact it was a subscription based and I didn’t realize this until I went in to buy a different scent because the John wick is overpowering. When you go in to cancel the subscription it will ask you 5 different times if you want to cancel and uses different offers to try to get you to stay. When I made the initial purchase I used Apple Pay, yet they somehow still got my credit card info and saved it. I tried to buy a different scent and it would not let me buy one without signing me back up for a subscription.

i ordered 1 set of air fresheners to try them out. the john wick scent smells exactly like black ice. the cheap lottle plast tree air fresheners. absolute trash.
they sent me more the month after. i never agreed to a subscription. they have sent me 4 packages since with the same bs air fresheners. they make it impossible to cancel the subscription i never even asked for. these people are criminals and they are stealing from me. and sending me a product that is crap.do not do business with them. they dont even have an email address to contact someone.

I ordered a couple of plug-in diffusers with scents and a car freshener almost three weeks ago, and I cannot believe how difficult this entire experience has been.

The delivery time for such a small order has been unbelievably long, but even worse is the customer service. There seems to be absolutely no way to contact an actual human being. I have now received a notification from DHL saying my package was delivered, yet there is nothing at my door and my security cameras show that nobody delivered anything.

At this point, I can’t even reach someone to find out where my order is or request a refund. There is absolutely no reason ordering a few small products should be this frustrating or complicated.

Extremely disappointed with both the delivery and the complete lack of customer service. I will never order from this company again.

Fraud based small print subscription scam. Charged my card for reoccurring orders without authorization. Customer service Impossible to reach, unresponsive, refuses to refund fraudulent charge. This is a blatant unapproved subscription scam. There’s as many 1 star as 5 star, and same as their website, the 5 stars are clearly fake reviews by them. Don’t get scammed by this company

Avoid Drift. Took my money, gave me no shipping information, made customer service nearly impossible to reach, then responded with essentially “there’s been a delay” and no resolution.

They are not BBB accredited. If you’re having the same issue, document everything, file a BBB complaint, dispute the charge if appropriate, and report it to the FTC/state Attorney General.

I canceled every future order. Terrible customer service.

Drift car freshener lasts less than a week! Not worth it at all. I would highly recommend you NOT buy it. Many other people are much better. The tree air fresheners are much better and cheaper!

Drift is great smelling for the car. I get a new one every month.