Drift Reviews 

I ordered from Drift to try the product once. I did not knowingly sign up for a subscription, yet they have kept charging my card and sending me products I never ordered.

Cancelling has been close to impossible. The login only works with a code sent by email, and when you cannot access that code you are locked out of your own account while the charges continue. My other account with them shows no subscription at all, so there is nothing to cancel from there either.

A business that makes it this easy to be charged and this hard to stop being charged is not one I can trust. I have had to email them demanding cancellation and a refund, and I am prepared to dispute the charges with my bank.

If you are thinking of "just trying" Drift, check very carefully what you are agreeing to at checkout, and be ready for a fight to cancel. Extremely disappointed. Would not recommend.

I wish I had looked at the reviews here before placing an order.

First of all their page is misleading and gives you a lower price until you place the order and realise it's jumped from £16 to £23 without any warning.

And then when you contact the customer service, they come back and offer a dismal discount and then offer you a 50% if you order more???!!! Completely unethical in my view plus the non existence policy about cancellation and refund only available in US😯

This is a scam at best and should be reported for dishonest marketeering and false advertisement. Just be aware!!

I ordered once and was put on a subscription I never agreed to. I've emailed several times to cancel, but they keep saying they can't find my account — while charging my card every month. I even cancelled my credit card and got a new one, and they still charged me. Stay away from this company.

I bought a few scents offering a sale and when received all the folks I gave the too said there was no smell back in Sept 2026. Then another order was place with money taken out of bank without my approval by the company. With frequent emails I wanted to resolved and money returned. This was done along with agreeing that I could send back that order and they sent return label. The order was returned 10/9/26 and I requested account be canceled so no more orders be placed as it appears you are told before they do this. I am currently in cancer treatment and money matter at this time but even though this frustrating to deal with customer service did make the return and money return happen.

Another company that automatically enrolls you in a subscription when you buy their product. Do not order from them.

This company operates a scam subscription service - DO NOT USE! You make one purchase and they assert you are signed up for a monthly subscription. When trying to access their website to try to cancel my purported subscription it confirmed “there was no subscription” associated with my email address! But they still billed me! Customer services is an AI Chat Bot. DO NOT TRUST THIS COMPANY.

Product is very good however when it came to cancelling my subscription it has take (so far) 3 attempts to cancel

Very happy with Drift and the products they offer. Dealt with Customer Service before concerning my subscription and everything was handled beautifully. As for the products, I highly recommend.
Beautiful scents.

Beware placing Drift fresheners on factory car visors. I used Drift stone air fresheners clipped to the visors of my 2024 Ford Maverick and 2024 Ford Bronco. Over time, chemical solvents from the scented blocks leaked, melting and blistering the factory vinyl and foam trim on both vehicle visors down to the plastic substrate.

When contacted, Drift customer support admitted in writing that their freshener caused the vehicle damage. However, despite certified, itemized repair estimates from my local Ford dealership totaling $1,090.00 to replace the damaged components, Drift management attempted to impose an arbitrary internal $500 cap on reimbursement. When I rejected the cap and requested senior management escalation, they promised a 24-hour response window and subsequently went silent.

Formal complaints have been filed with the Better Business Bureau and the Georgia Attorney General's Consumer Protection Division. Inspect your visors if you use these clips.

Website system is garbage. Password reset doesn't even work and support never replies.

All i want is the tracking number..

Horrible product that stinks and leaks everywhere. What a nightmare, and they don’t accept returns.

I really like the look and the scent but sadly the scent was completely gone within 48 hrs. This product is too expensive to not work.

Too expensive and DOES NOT LAST 30 DAYS.I live in a very small apartment and it's lost all the fragrance in the first week of use. I gave Drift the benefit of the doubt, and purchased again, sorry to say, the outcome was the same.
Too bad, because Grove was a very nice scent and I got alot of compliments from friends and family.

Order DR114193403 I purchased off a deal they were running. Ordered the 23rd of Sept and Oct 6 still no package. The website don’t very user friendly. I had to get tracking off shop which linked to my shop account when I put in my email when ordering. Once I got the tracking it showed my box was at the post office being held. I went to post office to pick up and the box was determined damaged by post office and there were no products in the box. Totally empty. The package wasn’t taped properly so post office attendant said it probably fell out. Went on the website and all they have is an ai agent. No live customer service person or iPhone number. I get it to save $, but if your order doesn’t go well you have to spend the time and effort to go through a time consuming process that doesn’t provide results. Let’s see what the product is like. I’ll update my review.

I ordered several scents online from their store after purchasing a starter kit in person at Walmart and liking the smell. The company auto-enrolled me onto a subscription i didn't want or ask for. It took way too many steps to get the subscription and the auto-order canceled. They have a decent product i will never order again because of their awful sales tactics.

I liked the scents and packaging but they just didn't last very long before the scents faded. I canceled my subscription a month ago but they keep trying to charge my account. Emailed for assistance. Blocked through my bank.

The actual product smells nice, but doesn’t last more than a day or two. That aside I am so sick of these companies automatically enrolling you into subscriptions without being clear about it. I was charged for a monthly subscription even after I made sure I was making a one time only purchase. And of course it’s not easy to cancel. Stay away from Drift.

Such a sneaky company! I bought a car air freshener wood block as a one-off purchase, but when I logged into my account to track the delivery (it still hasn't arrived, over 15 days later) I noticed that they had signed me up for a monthly subscription service without my knowledge! I've cancelled it now, but I find this kind of behaviour very off-putting. I'm unlikely to buy from them again (even if I do end up liking the product, if it ever arrives!).

Hard to cancel

I asked Drift to cancel my subscription on June 26, 2026, just minutes after my first order. Support replied within a minute asking for my details to locate the account, and I sent my name and address right away. On July 10 I followed up asking them to confirm the cancellation and never got a response.

On September 26, Drift charged me $60 for a new order anyway. When I contacted them, they confirmed the subscription was now cancelled but refused to refund the order because it was "already processing." That order should never have been placed.

The cancellation process is email-only (there's no way to manage frequency or cancel cleanly yourself) and their replies arrive within seconds, which suggests they're automated templates rather than anyone reading your request.

If you order, expect to be enrolled in a subscription which you cannot cancel until after they have squeezed every dollar they can get out of you—customer experience be damned.