Dresslova Reviews 

99
TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were somewhat happy with their experience overall. Many customers were pleased with the product's appearance and quality, often finding items beautiful, high-quality, and matching website descriptions. Some also appreciated the fast shipping and good fit, with several mentioning outstanding material and design. However, some customers also noted significant issues with order fulfillment and delivery, including long waits, incorrect addresses, or items not arriving. Additionally, several reviewers were dissatisfied with product quality and sizing, reporting items that were cheap-looking, not as pictured, or did not fit despite following sizing guides.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers expressed delight with... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising items as beautiful,... See more

Order

Reviewers express significant dissatisfaction with their orders, citing issues with sizing despite carefully... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping times,... See more

Website

Consumers find the website to be ambiguous, with some reviewers warning others not to buy from it, expressing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The dress is beautiful and it arrived in good condition, though it needed a good iron. However, it was way too wide for me so I had to take it to a tailor to get it fixed. Thanks anyway.

Rated 4 out of 5 stars

Great, the fabric could indeed be better. But overall excellent. This is a birthday gift I bought for my sister

Rated 5 out of 5 stars

The quality of the clothes are actually really nice, I was skeptical about it but so far I have bought two dresses and both are good quality. I would say size up, as it tends to get a bit tighter arou... See more

Rated 5 out of 5 stars

I ordered a white silky dress which exceeded my expectations. It’s soft, smooth, and drapes beautifully without feeling flimsy. Shipping was fast, and it got here just in time for my birthday. I can’t... See more



Contact info

3.2

Average

TrustScore 3 out of 5

99 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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3.2

All reviews

(99)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

I bought a skirt set and it’s…

I bought a skirt set and it’s absolutely gorgeous. Nice and soft material and it’s true to size. I’m a uk 16 and bought a XL and its suits perfectly. If you want a bit loose go for one size bigger. Nice costumer service as well.
Will definitely order more from them.

9 October 2024
Unprompted review
Rated 1 out of 5 stars

Horrible Experience! So Disappointed!

The company is not helpful to get information from the delivery company. They keep saying it’s on the logistics company and do not sort out the customer’s problem. I don’t believe the delivery company is the issue as I placed an order with them and I arrived perfectly. I am no interested in this dress anymore but I want a refund and they won’t pay me back till they receive the dress. How is this my fault if they won’t liaise well? Horrible company and a major regret to order from them.

9 October 2024
Unprompted review
Dresslova logo

Reply from Dresslova

Dear, I am really sorry. We handed the goods over to the logistics company. We are very sad if the goods are lost. We have to give time to seek a reply from the logistics company. If it is really lost, we will reissue or refund you. , instead of saying that you will not be refunded, please understand and wait patiently.

Rated 1 out of 5 stars

Really disappointed

Really disappointed, read the online reviews and thought it would be okay but unfortunately i ordered a dress 40 days ago and i am still waiting for it. Every time i get in touch with them they say “will be shipped next week” not sure how many next weeks i have to wait now. The dress was presale but it said 15days delivery and i have a screen shot of this. They've refused to give me a refund too, so im not sure what im meant to do now. I personally would not recommend this website unfortunately

26 September 2024
Unprompted review
Dresslova logo

Reply from Dresslova

I'm sorry, but the clothes for pre-sale need to be designed and produced by the factory before they can be shipped. We have stated in the detailed title of each piece of pre-sale clothes that it will take about one month to ship. 15 days refers to the time it takes for the logistics company to deliver the goods after shipment, not the delivery time. If you don't want to wait, we can refund you.

Rated 1 out of 5 stars

Got 2 dresses

Got 2 dresses. Nothing us described on website and shown on pictures. They steal images from another brands and sell dresses with poor quality and wrong measurements. Please save your money and time. DO not buy anything on their website. And I am not sure that other reviews are real person.

16 June 2024
Unprompted review
Dresslova logo

Reply from Dresslova

Dear, I'm sorry to bring you a bad shopping experience. Other customers who bought our skirts are still satisfied with our quality. What is your order number? What are you dissatisfied with the quality? Please tell us so that we can make better improvements to the quality.

Rated 4 out of 5 stars

I love the style of this dress

I love the style of this dress! It's so elegant, and the fabric is incredibly soft. My only complaint is that my preferred color was out of stock, so I ended up going with the pink one. The pink still looks great though, and I'm happy with my purchase!

16 August 2024
Rated 5 out of 5 stars

I picked out a dress for an upcoming…

I picked out a dress for an upcoming birthday party and got some really helpful advice from the seller. They helped me choose a dresswith a beautiful color, a great design, and a perfect fit. I ordered one size up for the length, and it fits just right.

11 August 2024
Rated 4 out of 5 stars

I was getting ready for a…

I was getting ready for a 30th-anniversary party and ordered a small, but it was a little too snug. Customer service was amazing and helped me with a size exchange right away. I felt so comfortable in this dress and danced all night without any problems.

30 July 2024
Rated 5 out of 5 stars

I bought a 2XL

I bought a 2XL, and it's a tad looser than I expected, but it still fits fine. Honestly, I'd rather have it be a little too big than too small.

1 August 2024

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