Dressi Reviews 

88
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I ordered two dresses in the beginning of May and I am yet to receive my shipment! I received a tracking number but when I “track” the package it gives me an error stating it’s unable to track. Anyone... See more

Rated 5 out of 5 stars

Such gorgeous dresses!! Bought my nieces prom dress from here and it was so reasonable. We got matching shoes and bag too. The shop assistants were really friendly and nothing was too much bother, th... See more

Rated 5 out of 5 stars

Fabulous service, super fast delivery. Sent dress back as it wasn't right on me, but it was beautiful and as described. Refunded straight away. Highly recommended, will be ordering for my Christmas dr... See more

Rated 5 out of 5 stars

Really great customer service - you get the benefits of online shopping with the support of shopping in-store. When an item I ordered wasn't in stock I got both an email and a phone call from the team... See more

Company details

  1. Women's Clothing Store

Information provided by various external sources

Shop and be inspired by our striking, unique & glamorous styles from Dressi. Your go-to destination for Occasion, Bridal, Bridesmaid & Prom. FREE standard UK Delivery.


Contact info

3.9

Great

TrustScore 4 out of 5

88 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(88)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I ordered two dresses in the beginning…

I ordered two dresses in the beginning of May and I am yet to receive my shipment! I received a tracking number but when I “track” the package it gives me an error stating it’s unable to track. Anyone encounter this same problem?

4 June 2020
Unprompted review
Rated 1 out of 5 stars

Worst experience

Ordered a dress in the beginning of May and I have yet to receive it. So I’m starting to believe that this website is a scam. I’ve tried contacting the store through email and have yet to receive any reply as to where the dress is and if my order was even processed.

2 June 2020
Unprompted review
Rated 5 out of 5 stars

Prom Dress

Ordered a dress for prom but unfortunately it was too small and there was no bigger size in my desired dress, I was then offered and then sent the dress in another colour as an exchange, then there was one dress available in the bigger size and it was kindly set aside for me, until I had posted my other ones back! Will definitely be recommending this website to my friends and family in the future, thank you! x

7 May 2019
Unprompted review
Rated 5 out of 5 stars

Lovely quality and arrived so quickly…

Lovely quality and arrived so quickly unfortunately it was too small so have sent back but as soon as refund goes into account will be ordering the bigger size so hopefully refund will be as quick👍

23 January 2019
Unprompted review
Rated 1 out of 5 stars

Absolutely awful there were so many…

Absolutely awful there were so many threads on this dress so I'll fitting looked like a second hand dress absolutely gutted as was for my daughter prom

1 December 2018
Unprompted review
Dressi logo

Reply from Dressi

Hello Ckerry,
We're very sorry to hear this and we do apologise. We are very interested to know exactly what dress you received that arrived like this? We will speak to our suppliers direct, we're deeply saddened that you had received a bad experience, as we pride ourselves on delivering gorgeous hand picked styles for Prom girls to feel the very best. Did you receive all of your refund back? We would love to know if your returns process was seamless and if there is anything we can do for you to rectify this situation for you. Kind Regards, Dressi, XO.

Rated 5 out of 5 stars

Really great customer service

Really great customer service - you get the benefits of online shopping with the support of shopping in-store. When an item I ordered wasn't in stock I got both an email and a phone call from the team explaining and I felt like they really valued my custom. The returns process was really user friendly too. They have a return customer in me!

13 November 2018
Unprompted review
Rated 5 out of 5 stars

Amazing!!!!

I could not reccommend this company enough. They have been absolutely perfect from the 1st email, right through to our wedding. we bought 6 dresses from them in 2 different styles. We searched for dresses within our colour theme and they went out of their way to help and source dresses for us. I ordered the dresses nearly a year before our wedding. 1 month before the wedding, we noticed that 1 dress was marked as 1 size on the clothing tag but a different size on the cardboard tag. They were so helpful in resolving the situation and i look forward to seeing my girls in their beautiful dresses on our wedding day. I would reccommend these. DEFINITELY!!!!
PERFECT customer service and perfect company. So friendly and helpful too
Emma Scott

11 November 2018
Unprompted review
Rated 1 out of 5 stars

I ordered dress/paid and received an…

I ordered dress/paid and received an email after few days, that I been refunded. Monwy will be with me in 3-5days. I didn't cancelled my order and I didn't received money back.

8 November 2018
Unprompted review
Dressi logo

Reply from Dressi

Hello Leva,
If you were refunded for your order, this would of meant the item may have ran out of stock when you placed your order. We're very sorry for this inconvenience.
If you paid via PayPal the funds would be back in the same day, however paying via card. Every bank varies on the return of funds. This we can cannot control.
We do apologise again and we hope to see you shop with us again.
Kind Regards,
Dressi, XO.

Rated 1 out of 5 stars

Did not receive my package!

30 October 2018
Unprompted review
Dressi logo

Reply from Dressi

Hello Richards,
We're sorry to hear you're having issues!
Have you tried contacting our customer care line to locate your parcel prior to this review?
If you would like to call 0191 2845 222 with your order number, we will be able to help you and make sure you get your gorgeous Dressi dress!
Kind Regards,
Dressi, XO.

Rated 5 out of 5 stars

Amazing service

Amazing service. I needed dresses sent to me next day for an event after being let done by another company. The lady i spoke to sorted this out for me. Just waiting for my refund to be processed for the dresses I returned. Beautiful dresses I would highly recommend.

24 October 2018
Unprompted review
Rated 5 out of 5 stars

Fabulous service

Fabulous service, super fast delivery. Sent dress back as it wasn't right on me, but it was beautiful and as described. Refunded straight away. Highly recommended, will be ordering for my Christmas dress. Thank you so much

13 October 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service and delivery

Excellent service and delivery. Items were exactly as described and I could not be more thrilled with my purchase. Will definitely be recommending to others.

28 September 2018
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look