Dreem Health Sleep Clinic Reviews 

203
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 194 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the knowledgeable and professional staff for providing clear explanations during virtual appointments that make the entire process easy and convenient. People deeply appreciate the comfortable at-home sleep testing process, noting that virtual consultations are smooth and the supportive care received throughout their health journey is truly exceptional. Some reviewers were not happy with post-test communication, mentioning that emails take too long and responses are unhelpful when trying to resolve issues. Consumers also experienced difficulties regarding missing equipment or unfulfilled prescriptions, leaving them waiting without necessary medical devices or proper follow-up care.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as knowledgeable, kind, and... See more

User experience

Customers had positive experiences with user_experience, finding the at-home sleep study exceptionally... See more

Service

Clients share positive opinions on service, highlighting the convenience of home sleep studies and virtual... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that providers are helpful, thorough, and... See more

Product

People report ambiguous experiences with product, reflecting a wide range of differing opinions. On one hand,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I signed up via Amazon Health not really thinking much. My wife has complained that I snore. I've tried seeking help but it's difficult finding a sleep study in my area and I often get confused with... See more

Company replied

Rated 5 out of 5 stars

Talking with Mary Beth Willis felt like talking to a well informed friend. She is so kind and knowledgeable. Looking forward to seeing my test results and discussing them with her. Thank you so much f... See more

Company replied

Rated 5 out of 5 stars

I left my appointment more educated, more hopeful, and happy to know someone out there understands and can sympathize with where I’m at in life. My telehealth Dr asked me all the right questions, pati... See more

Company replied

Rated 5 out of 5 stars

It was a good experience all around. The sessions were helpful and insightful, and the sleep study was really valuable, especially because it had 2 nights of data. I've made some adjustments to my eve... See more

Company replied


Company details

  1. Sleep Clinic

Written by the company

Dreem Health is a 100% virtual sleep clinic designed to make getting a diagnosis and treatment for sleep disorders as easy as possible. Meet with a licensed sleep specialist online, take a home sleep test in your own bed, and get a treatment plan that fits your life. Available nationwide, Dreem Health’s services are covered by most major insurance plans or available for self-pay. From sleep apnea and snoring to insomnia and daytime sleepiness, we’re here to help you sleep better and wake up ready for life.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

203 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 82% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(203)

187 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Another great appointment

Another great appointment! Got all my questions answered and then some! The appointment went as long as it needed to and I had adequate time in case I had more questions. Very happy so far with this experience.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience Working with the Dreem Health Clinic…

Working with the Dreem Health Clinic team was great! Very easy to book a virtual appointment and the process to do the home sleep study was straightforward and done in a very timely manner. My nurse practitioner Brandi Campbell went over the results within a week of performing the sleep study and set me up to receive my PAP machine. She also followed up and answered all my questions. Great experience!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Great consult!

Mary Beth, Nurse Practitioner, was great - very helpful, willing to share her expertise while taking the time to answer all my questions. I highly recommend her and the team at Dreem Sleep

31 December 2025
Unprompted review
Rated 1 out of 5 stars

Unreliable. Suddenly cancelled appointment with no explaination

Had an appointment scheduled for 7:30am on December 26, 2025. Without any explaination, at 9:45pm the night before, the company suddenly cancelled my early morning appointment the next day. If I had done this, according to their terms, I would have still been liable to pay them but, especially without any explaination, this leads me to not trust this company or want to set up another appointment as they seem flaky and unreliable now.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Very professional

Very professional! I had a great explanation with Dreem Health. The sleep test arrived quickly and was easy to do. Teresa was able to clearly explain my results. She is very personable and kind.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied!

Very simple to follow process with professional communication and easy to pay via phone. Would use Dreem Health services again.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Thanks to Jamila Battle for a great big…

Thanks to Jamila Battle for a great big help she has bee to me. She has explained everything to me that I need to know and she was definitely on top of making sure that I was taken good care of, as far as getting my referrals in. I would highly recommend Jamila, she definitely gets the job done. Thank so much. If there is anyone out there that has sleep apnea, I definitely highly recommend Jamila Battle to book an appointment with, and very professional.

10 December 2025
Unprompted review
Rated 5 out of 5 stars

Well after talking to Mary I felt very…

Well after talking to Mary I felt very uncomfortable. The questions I was ask to help me get to the issues I am having sleeping. Mary was very professional and great attitude,very pleasant and knowledgeable. I feel great already just talking to her about my issues. I am so glade I have found dreem for help.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Expensive NP visit!

They go through a menu that acts like they are taking your insurance provider and seeing if you are in network, then schedule an appointment as if it will be covered with insurance - right after the visit I got a demand to self pay the full cost of the appointment. They did not respond after multiple attempts and finally when they did they simply stated they are not in network.

I wouldn’t use this again. I also was asked to do a test and thankfully I didn’t complete it because they asked me to do multiple days and each day would have been charged at $199

12 November 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

Hi Steve, thank you for sharing this. It sounds incredibly frustrating to expect coverage and then be told something different afterward. We clearly didn’t set the right expectations for you. Our team will reach out to you so we can review the charges and the insurance details with you.

Rated 5 out of 5 stars

My practitioner was amazing

My practitioner was amazing, explained everything very well.

5 December 2025
Unprompted review
Dreem Health Sleep Clinic logo

Reply from Dreem Health Sleep Clinic

So happy to hear that, Helene! Having someone explain things clearly makes such a difference.
Thanks for sharing this moment with us!

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