There aren't enough starts to give Draw a Bath. Their service was spot on start to finish and Mark was extremely helpful with ordering special items and recommendations for other suppliers and install... See more
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Easy to use website, excellent range of quality brands, fast and pain-free delivery, highly responsive service from real people who actually know what they are doing, super pricing - over 20% lower on... See more
Company replied
Updates for those who suffered from the liquidation of the company: Finally I got an reply from Royden saying the company is into liquidation on Nov 22. A contact of a company named Parkin S Booth Ltd... See more
Found Draw a Bath through online search. Emailed with some questions and very quick to respond. Followed up with a telephone call where they helped with advice on mirror selection and delivery times... See more
Company replied
Company details
Written by the company
Our number one priority is to provide you with the very best bathroom products from leading, design lead brands. We aim to surpass expectations wherever we can. With free delivery on orders over £500.00 and a secure website, both you and your bathroom are in safe hands when you shop with Draw A Bath. We’ve curated the best worldwide bathroom brands. All our brands our renowned for their quality so you can be assured your getting the best choice of stylish, designer bathroom brands. Whatever you need, however big or small, our dedicated, professional specialists are on hand, Monday to Friday, 8.30am till 5.00pm, to help with any product advice, service questions or queries. All you need to do is ask.
Contact info
Draw a Bath, Unit 8, The Gateway, Old Hall Road, CH62 3NX, Bromborough, United Kingdom
- 0151 459 6777
- enquiries@drawabath.co.uk
- drawabath.co.uk
4.2
Great
241 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent service from start to finish
Excellent service from start to finish. Royden patiently answered all my questions with a friendly and detailed response and processed a bespoke order for me outside the website. All items have now been delivered within the promised timescale and via a courier who seems to specialise in fragile items like shower screens. Definitely my go to bathroom store from now on.
14 February 2024
Reply from Draw A Bath
Many thanks for leaving such a wonderful review, so pleased you was happy with the service we provided and it was our pleasure to process your order. Thanks ever so much for choosing to shop at Draw A Bath, we really appreciate your custom.
Reply from Draw A Bath
Thank you for leaving us a 5 star review, genuinely really appreciated...
Good customer service
Ordered online and received conformation of my order followed by and update on possible delivery time. Very good customer service.
29 February 2024
Reply from Draw A Bath
Thank you for taking out to leave us such a lovely review, it really is most appreciated
What A great service
What A great service. Went above and beyond to secure my purchase within my required time frame
23 February 2024
Reply from Draw A Bath
Thanks ever so much Rob, appreciate your kind words and thanks for choosing to shop with Draw A Bath
Poor information about delivery time…
Poor information about delivery time frame, once ordered will send information that they are trying to procure the product. Seems unfair and dodgy.
29 February 2024
Reply from Draw A Bath
We are genuinely gutted you felt the need to leave us such a scathing review, our reviews mean the world to us and this one is completely unjustified.
You placed your order on the 29th of February and we sent you a confirmation the following day that the goods would be on a 7 to 10 day lead time, exactly as it says on the product page.
Nowhere do we list this item as in stock and furthermore we have lead time tabs on all product pages, a visible phone number and ask a question button to check lead times.
I see zero need to leave such a nasty review when we have done absolutely nothing wrong to deserve this.
As for being unfair and dodgy I think it is more of a case that you did not check the information ahead of placing the order.
Fortunately we have lots of lovely customers who leave us positive reviews as we always go the extra mile to ensure we offer exceptional service.
Top online site
Really impressed with Draw a Bath. Roydon is the best - so helpful, keeping me informed along the way and always quick to respond to any queries. Top products, service and easy to navigate online site. Highly recommend!
23 February 2024
Unprompted review
Reply from Draw A Bath
Thank you ever so much Victoria, we really appreciate your custom and feedback, means the world to us - thanks for choosing to shop with Draw A Bath
Great price. Great customer service
Product was competitively priced. I ordered online and although there was an issue with the delivery (mistake by third party), the team at Draw a Bath (Royden in particular) assisted in getting this rectified promptly and kept me updated along the way. Brilliant service.
19 February 2024
Reply from Draw A Bath
Many thanks for leaving us a 5 star review, it really is appreciated, apologies on behalf of the courier, glad we was able to rectify without causing you any issues.
Excellent experience
I had an excellent experience with Draw a Bath for our bathroom hardware needs. Chris provided fantastic customer service, efficiently reducing the lead time to accommodate our project's tight deadline and arranging overnight shipment for us. Although two items arrived with manufacturing defects, the issue was swiftly resolved with prompt replacements, and we were kept informed throughout. I highly recommend Draw a Bath for not only the quality products they sell but also their exceptional customer care and responsiveness. A big thank you to Chris and the team!
25 February 2024
Unprompted review
Reply from Draw A Bath
Many thanks for taking time to leave such an honest and informative review, it is really appreciated and many thanks for shopping with Draw A Bath, you have purchased beautiful products.
Reply from Draw A Bath
Thank you ever so much for leaving us a 5 star review and thanks for choosing to shop at Draw A Bath
We have been looking for assistance and…
We have been looking for assistance and help to the choose the right Shower trsy and enclosure. Roydens recommend the right stuff. He was great .
12 February 2024
Reply from Draw A Bath
Thank you ever so much Jey, it was such a pleasure to deal with you and you have ordered a beautiful shower enclosure and tray
I required a Duravit Trapezoid bath
I required a Duravit Trapezoid bath. I researched on line and amongst other Found Draw a bath. I spoke to the salesman Chris by telephone who was really helpful. He advised me what parts to buy online in addition to the bath. I know from other companies there would be a lead in of 5 weeks as the bath was a special item from the German manufacturers. A member of staff called me 4 weeks to the day and arranged delivery the following day. Everything arrived as ordered, ahead of time and cheaper than I could find elsewhere.
13 February 2024
Unprompted review
Reply from Draw A Bath
What a wonderful review, thank you ever so much for taking time out to write that Frank, it really is most appreciated. Just read it allowed to Chris and the team and Chris was absolutely made up. Thank you ever so much for choosing to shop at Draw A Bath
I have had an excellent experience with…
I have had an excellent experience with Draw a Bath and really can recommend.
2 February 2024
Reply from Draw A Bath
Many thanks for leaving us a 5 star review, it really is appreciated
Fantastic online service
Fantastic online service from Royden on the help desk. Great help and advice
7 February 2024
Reply from Draw A Bath
Many thanks for leaving us a 5 star review Julian, it was my pleasure in assisting your purchase of such lovely washbasins, thank you for choosing to shop at Draw A Bath
Top-level customer service
Another positive experience with this firm. Super competitive pricing and five-star customer service.
Expert Duravit supplier but also sourced products for me (as special orders) from non-listed suppliers.
7 February 2024
Reply from Draw A Bath
Thank you Ben, you are an absolute pleasure to deal with, we really appreciate your custom and taking time out to leave such wonderful reviews
Wonderful service
We called the store to ask some questions regarding a shower before purchasing it. The gentleman was very helpful, friendly and knowledgeable. He explained the purchase procedure, product quality and best way to fit the shower. Immensely happy, thank you.
15 November 2023
Reply from Draw A Bath
Thank you ever so much for taking time to leave us such a wonderful review, it genuinely means the world to the team. So pleased you was happy with the advice and service we provided and furthermore your beautiful new shower enclosure.
item arrived on time as promised and…
item arrived on time as promised and has now been fitted by our plumber
22 January 2024
Reply from Draw A Bath
Many thanks for leaving us such a wonderful review Richard, so pleased to hear you was happy with the service we provided, thanks ever so much for shopping at Draw A Bath
Fantastic customer service
Customer service is top notch in speed, friendliness and professionalism. Can’t ask for more, hence keep on returning. Competitive prices too.
26 January 2024
Reply from Draw A Bath
Thank you for your kind words Mari, it is really appreciated and thanks for choosing to shop at Draw A Bath
Had what we wanted
25 January 2024
Reply from Draw A Bath
Glad you managed to find what you was looking for, thanks for shopping with us and leaving a review, much appreciated
So smooth -great range great prices all…
So smooth -great range great prices all just a click away !
25 January 2024
Reply from Draw A Bath
Thank you ever so much for leaving us such a wonderful review and thank you ever so much for shopping with Draw A Bath
First class advice and service
Very obliging and helpful assistant in Bromborough warehouse
Gave us great advice and very helpful
Highly recommend
22 January 2024
Reply from Draw A Bath
Thank you ever so much for leaving us such a kind review, it really is most appreciated and thank you also for choosing to shop at Draw A Bath
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