Drapesey Reviews 8

Ordered my curtains over 4 weeks ago. Had an initial confirmation email followed by silence. After two weeks and several unanswered emails Drapesey (creative curtains on PayPal invoice) admitted they didn't actually have the curtains in stock and were waiting for new stock to arrive. So I waited for this "new stock" but again silence. After failing to answer my emails again I had contact them via PayPal resolution center. Again Drapesey admitted that the curtains I ordered weren't actually delivered in the new stock so I was offered a full refund, this was over a week ago and still no refund. Avoid this two bit company, very quick to take your money for stock they don't have but not so quick on the refund. Add to this the appalling customer service ask yourself is it worth the aggravation?

Unfortunately this business is not focused on customer service.
Our curtains are not fit for purpose, they do not meet in the middle. Emails highlighting the issue were ignored and when I called I was shouted at on the phone.
We are now forced to take remedial action to fix the curtains ourselves at additional cost.
Such a shame as I had high hopes for this business and had a lot of other work to give them.

Excellent service a good understanding of product and design. The curtains matched and fitted well.quality of product is 100%. Would definitely recommend to others!!

The overall service provided was smooth and accommodating to our specific requirements.
This company is professional, friendly, patient and reliable. We are extremely pleased with the whole experience.
We would definitely recommend this company and will be using them again in the future.

We had curtains and valances made for all our windows in our retirement home. We chose a beautiful AW coral fabric and they installed inless than 3 weeks. Thank you drapesey for a swift and spectacular job.

Terrible aftercare:
The sales guy is also the fitter. One of the Roman Blinds was too short in length and caught on the window handles as was fitted too close to the window. Reported straight away, two weeks later they came to replace yet didn’t, arrived to repair (replacement was needed as too short, impossible to repair). Contacted again that I have a blind not fit for it’s purpose and it has been almost another week of no response. Very frustrating, very poor aftercare and customer service, it is now over a month since the original fit and sadly still not resolved.

6 weeks later, had to chase again to get a response and they have no intention to rectify Their errors! Left with a blind that’s too short and damage to my window.

Had my new apartment curtains and roman blinds installed by drapesey. Excellent service

Fantastic company.. love my new lounge and bedroom made to measure curtains