Received my order - eventually. I ordered two drain covers last August, delivery estimate 3-5 working days. One cover was delivered ust over two weeks later, I had to chase up the other one, which tur... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Good products at reasonable prices. But, delivery took over 3 weeks for delivery and not as expected within 7 days. This didn’t help us on site at all and caused delays.
Company replied
Knocked a star off for very poor packaging. Box was open at one end and small items were loose inside the box, I was really surprised to find all items were present and correct, as they could have eas... See more
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Took a time to get the correct recessed internal manhole because I couldn’t make my mind up - pennies a bit tight. These guys were terrific in sorting the right triple seal cover and a delivery all w... See more
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Company details
About DRAINAGE SUPERSTORE
Written by the company
Who are we?
Drainage Superstore is one of the UK's largest online suppliers of quality drainage products and materials. Over 18,000 drainage products including channel drains, sewage treatment plants, drainage supplies and so much more.Earn SUPER rewards
Points on every job, for money off the next one. Collect points across any of our SUPERSTORES and redeem those points for money off your next order!Contact info
Burrington Way, PL5 3LX, Plymouth, United Kingdom
- 01752 692221
- sales@drainagesuperstore.co.uk
- drainagesuperstore.co.uk
4.2
Great
6K reviews
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Reply from DRAINAGE SUPERSTORE
Hi Colin,
Thank you for taking the time to review us! We hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi David,
Thank you for leaving us 5 stars! We hope to see you again in the future.
Kind regards,
Phil.
Excellent experience as a first time…
Excellent experience as a first time customer- product ordered, communication great and prompt delivery. What more can you ask for!
Received today and fitted all 6 driveway drainage covers.
16 March 2026
Unprompted review
Reply from DRAINAGE SUPERSTORE
Good afternoon,
Thank you for taking the time to review us. We really appreciate it, and are glad that everything went smoothly.
We hope to see you again.
Kind regards,
Phil.
Ordered fine and arrive but some of the…
Ordered fine and arrive but some of the forms were damaged. Could’ve been packaged with a bit more protection
15 March 2026
Reply from DRAINAGE SUPERSTORE
Good afternoon Steven,
Sorry to hear that some of the items were damaged. It does not look like we were made aware of this prior to the review, but if you require further assistance please email feedback@cmostores.com - and we shall be happy to help.
Kind regards,
Phil.
Excellent service
Excellent service! I placed my order and it arrived the very next day. Super fast delivery and a great experience overall.
27 February 2026
Unprompted review
Reply from DRAINAGE SUPERSTORE
Hi Amrit,
Great to see that this reached you so quickly. Thank you for taking the time to review us, and we hope to see you again in the future.
Kind regards,
Phil.
S Mead
Very Responsive, helpful, Polite and knowledgeable. Also very prompt delivery all as promised.
12 March 2026
Reply from DRAINAGE SUPERSTORE
Hi Steve,
Many thanks for taking the time to review us. We are glad to see that this reached you so quickly, and hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Good morning Mary,
Thank you for taking the time to review us. I am happy to see that everything was communicated well, and that you're please with the products.
We hope to see you again in the future.
Kind regards,
Phil.
The product we ordered was for a…
The product we ordered was for a building site that is shut on weekends. Product was 10 days late and they tried to deliver it on a Saturday then a Sunday. Very disappointing
5 March 2026
Reply from DRAINAGE SUPERSTORE
Good Afternoon Jon,
Thank you for taking the time to leave us a review.
I sincerely apologise about this situation with your delivery.
This particular supplier do not tend to deliver on weekends so this will be looked in to so we can see what's happened on this occasion.
I do hope you have received your order since and this has not caused any delays for your project.
Kind Regards
Samantha
Shocking
Shocking
The delivery never happens the day stated
Even after chasing daily
28 February 2026
Reply from DRAINAGE SUPERSTORE
Good Afternoon Nathan,
Thank you for taking the opportunity to leave a review.
I do apologise that your delivery was delayed for your order. I can see that the information provided to us from the supplier which was relayed on to yourself was not accurate due to delays in the delivery process.
I do hope you received your order ok and I am so sorry for any inconvenience this caused to you.
Kind Regards
Samantha
Perfect.!
The shallow drainage channel was perfect for our requirements, ordered on Fri, received on mon, installed on tues as described and great price, thank you. will def use again if I need more, thank you.
7 March 2026
Reply from DRAINAGE SUPERSTORE
Good morning,
Great to see that this was exactly what you needed for your job. Thanks for choosing to shop with us and for your 5 star review, and we hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Colin,
Many thanks for reviewing us! I am pleased that this reached you quickly.
We hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Jamie,
Thank you for leaving us such a kind review. We are very pleased to see that you're happy with the service, and we hope to see you again in the future.
Kind regards,
Phil.
Good price and service
Good price and service. Delighted to get someone who would deliver a small order to the Highlands without charging silly money!
26 February 2026
Reply from DRAINAGE SUPERSTORE
Hi Peter,
Thank you for taking the time to review us! We are more than happy to have been able to assist with this, and if you require anything else in the future please let us know.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Good afternoon Harvey,
Thank you for the 5 star review and for choosing to shop with us!
We hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Carl,
Thank you for taking the time to review us! We massively appreciate it, and hope to see you again in the future.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Good afternoon Chippy,
Thank you for the 5 star review! We're glad that we were able to get this to you quickly! We hope to see you again in the future.
Kind regards,
Phil.
Product arrived when it was promised…
Product arrived when it was promised and as stated. Asked a follow up question and heard nothing
26 February 2026
Reply from DRAINAGE SUPERSTORE
Hi Mark,
I am sorry to hear that you didn't receive a response to your question. I cannot see that we have received it, but if you could kindly send it to sales@insulationsuperstore.co.uk we'll be happy to help.
Kind regards,
Phil.
Reply from DRAINAGE SUPERSTORE
Hi Allan,
That is brilliant to hear. Thanks for taking the time to order with us, and we hope to see you again in the future.
Kind regards,
Phil.
Be honest when they're supposed…
Be honest when they're supposed deliver. Not say they've left card and havent load baloney
24 February 2026
Reply from DRAINAGE SUPERSTORE
Good Morning,
Thank you for taking the time to leave us a review.
I apologise for the problems in receiving your order. This did come directly from the supplier and we were informed by the courier that this was carded, I am sorry if you didn't not receive any of these notices.
I can see the order has been fully refunded back to you.
Kind Regards
Samantha
Quick service and delivery
Quick service and delivery. Product exactly as described, good price.
23 February 2026
Reply from DRAINAGE SUPERSTORE
Hi Robert,
Thank you for your 5 star review! We are pleased to see that it reached you quickly, and was as expected.
We hope to see you again in the future.
Kind regards,
Phil.
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