Seems to be virtually no support for customer that like to gamble at night, waiting over 2 hours a withdrawal, still not been paid, im sure it will be paid, but needs to be more support available for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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See what reviewers are saying
I had an issue where my free bet wasn't credited automatically after my qualifying bet settled. I contacted live chat support, and the issue was resolved within just a couple of minutes! Very friendly... See more
Company replied
Got a free bet excellent service i bet on a goal scorer first goal in play and he went straight of bet void Duncan kindly gave me money back as free bet
Company replied
The casino itself has such a cool minimalist design and modern feel. You will find hundreds of your favourite games for casino lovers as well as betting functionality for the sporty folk. One thin... See more
Company replied
Company details
Written by the company
DragonBet is an independent online bookmaker specialising in horse racing betting, football betting, live betting, and online sports betting in the UK. As a family-run bookmaker with real on-course experience, we offer competitive odds, fast withdrawals, expert customer service, and a personal approach to betting. We combine traditional bookmaking knowledge with a modern online betting platform, giving customers a fair, safe, and enjoyable betting experience across horse racing, football, and other major sports.
Contact info
Alexandra Gate Business Centre Ltd, 2 Alexandra Gate, Ffordd Pengam, CF24 2SA, Cardiff, United Kingdom
- customerservice@dragonbet.co.uk
- dragonbet.co.uk
You should know
3.8
Great
583 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service with quick…
Great customer service with quick response. Good promotions and offers for sports fans.
19 June 2026
Unprompted review
Reply from DragonBet
Thanks Paul, really appreciate the review and the kind words.
Really appreciate your custom as well
Fast and prompt bet settlement by Owain…
Fast and prompt bet settlement by Owain so I could place on the World Cup in time via live chat. Nothing was too much trouble, top service!
18 June 2026
Unprompted review
Reply from DragonBet
Glad to hear it Craig, hope you found a winner
I queried about an issue
I queried about an issue, quick responses, quick solution, great customer service from Duncan
16 June 2026
Unprompted review
Reply from DragonBet
That's good to hear, thank you Dan
Great site to use for excllent support…
Great site to use for excllent support service 5*
16 June 2026
Unprompted review
Reply from DragonBet
Thanks Tommy, best of luck and thanks for being a customer of ours
Brilliant customer service
Brilliant customer service, would especially praise Duncan Jones, he always gets everything sorted no matter how big the problem 👍🏻
16 June 2026
Unprompted review
Reply from DragonBet
Cheers David. That's great to hear
Duncan James was a great help…
Duncan James was a great help exceptional customer service skills very impressed
15 June 2026
Unprompted review
Reply from DragonBet
Thanks Adrienne, were really proud and lucky to have Duncan and the rest of the Customer Service team
Excellent service
Excellent service, fast withdrawals, I'm 100% satisfied
15 June 2026
Unprompted review
Reply from DragonBet
That's great to hear Stephen - if you ever have any issues just jump on the live chat
Reply from DragonBet
Thanks Mark, and thanks for your custom - it's appreciated
Great site and also Duncan Jones…
Great site and also Duncan Jones couldn't be more friendly and kind amazing customer service
14 June 2026
Unprompted review
Reply from DragonBet
Thanks Laura, it's really important that our customer service team represents what the company is all about. It sounds like Duncan is doing just that
Great customer experience
I have had a great experience as I didn't get to my free bets before expiry but Duncan offered great customer service and credited my account
14 June 2026
Unprompted review
Reply from DragonBet
Cheers Loren, best of luck with the free bets
Couldn’t recommend Owain enough
Couldn’t recommend Owain enough. Very straightforward and the best agent I’ve dealt with ever. Been using DragonBet for a long time now and he is clear of everyone else.
14 June 2026
Unprompted review
Reply from DragonBet
Cheers Martin, Owain is a star - we'll give him a pat on the back
Very helpful and no fuss at all.
Very helpful and no fuss at all.
As it should be. Thankyou
14 June 2026
Unprompted review
Reply from DragonBet
Thank you Susan, appreciate the review and thanks for signing up
Owain made my process easy for…
Owain made my process easy for verification and a seamless chat experiance when any issues arise,
Gameplay is fast and best odds on majority of horse racing is good too
14 June 2026
Unprompted review
Reply from DragonBet
Cheers Sam, we do our best!
Excellent customer service
Excellent customer service. Spoke to Owain and after putting the wrong welcome bonus in he sorted it me out with the correct one.
Good range of sports with competitive pricing.
14 June 2026
Unprompted review
Reply from DragonBet
Thank you Shane, we're pleased to hear that you got there in the end. Best of luck and thanks for being a customer
Duncan Jones was very helpful
Duncan Jones was very helpful. Great customer service.
13 June 2026
Unprompted review
Reply from DragonBet
Cheers Kuda
Reply from DragonBet
Thanks Jason, it's a really important part of out business.
Appreciate the review and appreciate you being a customer of ours
I strongly advise people to stay clear…
I strongly advise people to stay clear of yet another poorly run fraudulent low grade betting site...I was registered one hour before they randomly log me out suspend my account with no explanation why,along with money of mine in the account....only way of contact is via email which is embarrassing considering its the 21st century...in the process of contacting there ADR and gambling commission to get resolved
13 June 2026
Unprompted review
Reply from DragonBet
Hi Chris, sorry to heat that this is your view and experience. We have a live chat facility open from 9 am - 10.30 pm please feel free to jump on that and we can discuss why the account was suspended and how we can help rectify that.
Owain was a great help
13 June 2026
Unprompted review
Reply from DragonBet
That's great to hear, if you ever face any issues just jump on the live chat
Their live support chat is extremely helpful!!!!
Their live support chat is extremely helpful, real people not AI nonsense. Duncan Jones especially helped me out with an issue and had it resolved within minutes. Couldnt recommend enough!
12 June 2026
Unprompted review
Reply from DragonBet
Thanks you Josh, really appreciate you taking time to leave a review
Excellent service from Duncan Jones
Excellent service from Duncan Jones, very fast and knowledgeable about sign up offers
12 June 2026
Unprompted review
Reply from DragonBet
Thanks Daniel, Duncan is a star and we'll pass on the praise
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