DPDgroup Reviews 

Took the day off from work to be present for my delivery, got given my 1hr time window but driver never showed, the app & automated message on the company voicemail states that parcels no longer require a signature & that the parcel will he placed in your doorway or a safe place & a picture will be taken to show they attended your property. After numerous chats with customer service I then received another email & text telling me sorry we missed you but nobody was there to sign for the package although their policy clearly states no signatures are required ever since Covid-19, I waited in all day, lost a days pay as it was an important delivery & now they are apparently coming tomorrow when there will be nobody to accept it. Upon my 4th customer service call once they'd eventually got through to the driver his response was well I'm done for the day now. Absolutely irate & would never ever recommend DPD for anything. 100% incapable useless service.

I would have given you 0 stars. It is nice to know that after you picking my mobile phone up for repair on the 24th your driver obviously swapped it and stole mine. I am disabled living on my own with no phone whatsoever. Even the reference number 032321044 is bogus. Unbelieveable!!

My first order has not been delivered yet. The order was placed on 13th March 2022 and has not been received yet. My parcel is on hold with Singapore customs from 5th April 2022. When I contacted customer service they asked me to check the Singapore Customs. When I asked the Singapore Customs they say the DPD courier (The parcel service MyBag engages for Delivery) needs to contact regarding the update. There is no proper information on my parcel as of Yet!! it's been more than a month(Placed order on 13th march 2022) FYI on the MyBag site they have mentioned international delivery (Singapore) will be 5 to 9 days which is misleading... and my estimated delivery shows as 24/03/2022 - 29/03/2022.

When asked DPD courier they say they don't know about my package. and MyBag also don't want to take responsibility. My Purchase is worth USD 450.

Worst customer service and Delivery partner. I will never recommend anyone to purchase from MyBag or engage with DPD courier.

I have made Online purchases from all over the world and never had any issues.. As far as now the Worst experience with MyBag & DPD courier

I ordered a hamper of goodies for a sick friend from the Cornish Company. delivery from dpd got ‘stuck’ in their Snetterton Depot and was never delivered. Cornish Company deserve 5 stars plus as quickly said they would send a replacement. Dpd however never delivered the hamper, I hope the staff choked on what they ate - it was intended for a sick person going into palliative care - disgusting.

Appalling. Photo of a road junction as a house. In all day. Had phone number. Only delivery service who consistently fail to deliver. Customer service not much better. How are they still in existence.?

Received confirmation the package was delivered, it was not. The next day it said it was being returned to sender. The day following this (after submitting a redirection) the package was out for delivery (again). Then it was marked as delivered (again). No contact attempted by DPD and seems only excuses are provided by email. One month later still no package and apparently the process has to be repeated.

Ordered an item online from Car Parts supplier,18th March..Received notification from delivery service DPD that my item was delivered and signed for,accompanied by a Photo of the item left at my door..I did not sign for this item,the photo was NOT of my doorway nor was it of a doorway in my block of flats..Called DPD,was placed on hold 10 minutes,then disconnected,called again,operator told me only the retailer can raise an enquiry..I informed the retailer..Two hours later I received a call from DPD saying I had requested a call back,not true,the operator was brusque,unapologetic,and told me they had been given the wrong address,not true,my confirmation of order has my address,he suggested I deal with retailer,I told him they had been informed,they had the correct address and postcode..He replied that I don't live at that postcode,and the name of my building dosnt exist.
An unpleasant experience speaking to the DPD rep who made no mention of the lie that the parcel was signed for AND that it was photo shot left at some random doorway..
Hugh

Just ordered 4 16kg bags flour from
Nelstrops in Stockport. Done it before no problem, great flour. This time it took days before first bag arrived, no DPD advice email of delivery, van just arrived. Still due 3 more bags, after a couple of calls to
Nelstrops who promising to push DPD for quick delivery I got an email this morning promising delivery this afternoon. As I had to go out I used their online system to change delivery, no to leaving at a neighbour, no to using a DPD shop but change delivery to tomorrow. Got back from appointment to find note saying at neighbours. They told me the delivery men were dropping it at my front door, but accepted it on my behalf. The difference in elevation of out front doors is something like 25 feet. So why do DPD have an online system that accepted my instruction to change day but actually ignored it. I used to say Hermes was worst courier and DPD the best but my opinion has changed. The excuses being given are there are so many deliveries now due to the Ukranian trouble, reminds you of when computers first appeared or remember the Millenium excuses. If they can't cope either turn away business or shut up shop.

Paid for timed delivery got a message to say I missed them they sent a random picture of a house as proof they had been, customer service were useless today is Friday they will deliver on Monday or I can pay to upgrade for Saturday so they can con me again, what sort of idiot do they think I am. Avoid this company like the plague. Wish I could give minus stars!

dpd is twenty I have been looking for my package for 3 months I have called and written emails… they say package is gone .. so I lose 1500 pounds… then I find out that they have sold it at auction for forgotten packages😡😡😡😡 Do not use the company

I have messaged and spoken to them and they will not change a typing error in my post code, so have failed to deliver. For over a week. Never never use this company

Lying drivers, useless customer support. Driver didn't attempt delivery and they're now asking me to take what will be an hour out of my day to collect a parcel that should have been delivered! What a joke.

Hopeless left my parcel at dpd drop off and pick up 9 miles from my home they are a waste of time.

DPD are usual pretty good (in our location, anyway). Unfortunately this week I had a very poor experience. I had ordered a guitar with next day delivery, due on Friday. I received several updates Friday evening until eventually it said that the parcel would not arrive and it was rescheduled for Monday. I didn't want them to hold onto the guitar for too long in an unspecified (potentially very cold) location. My only option therefore was to pay EXTRA to have it delivered (by the same driver!) on Saturday. I contacted DPD but they told me that no refund for the extra payment was not possible. This is completely unacceptable and is simply a way to steal extra cash from their customers.

Recently I purchased a chair, I could not fault this company.
They choose DPD to deliver, delivery was set up for Friday 14th January 2022 I had a 1 hour slot, my driver should of been Dan, I received a text message to say sorry they had missed me, and put my delivery onto Monday 17th January, I have ring and CCTV I had no footage of DPD coming anywhere near my property, I had wasted a day waiting in at my home, I tried calling impossible to get through to a person, sent them a message in WhatsApp, Emailed them, they could not even be bothered to reply, not only is this unprofessional its also very rude, ive contacted the company whom I had the chair off, just to give them good feed back at the poor service that DPD had gave them. For all you business that use DPD remember poor delivery, poor customer service, and the biggest insult they blamed the customers for their own drivers incompetence, to do his job he was paid for.

Had a couple of bad experiences now with this company.First one the driver claimed i wasn't in when i was and took my parcel to a drop off point 15 minutes away.He managed to drop it off there less than 60 seconds after he had left my house.Second one which is even more alarming is a parcel that was being delivered to my office with Christmas gifts for staff and stationary for the office was opened at the depos,resealed with there tape and then delivered with only the stationay. When this was brought to there attention we were told that the rest of the order is still there and awaiting delivery.Now it is gone and they want proof that the items that were in the box were actually in the box.I would suggest asking the thieves that turn up with hangovers.They will be able to clarify the contents.Disgusting behaviour.

My package was delivered to the pickup location in a local supermarket. The lady at the register accidentally pressed the wrong button to return the package, which was an honest mistake- it happens. But what happened next is completely crazy. So the package is there for now 2 days and I am not allowed to take it until they “resolve the issue”. I have called customer service which was not helpful at all, they just keep saying that someone else has to write an email about it but they don’t know what exactly is going on either. When I asked to speak to their supervisors or manager they said it’s not possible. The worst experience ever!! I am still waiting to be allowed to take my package.

Hi I made a complaint against DPD poor service and was asked to supply details. I supplied details and so far no response of consideration. So, would you bother to ask DPD to collect a parcel? I won't!

Customer service is the worst I’ve experienced, I missed a parcel and called to see if I could pick it up or re arrange delivery I got a simple “no” so I called the Bradford depot and they said I could collect it and then changed their mind during the call due to covid restrictions?? I can go to a pub or on holiday but I can’t pick up my own parcel the same day the delivered to my neighbour and didn’t have my parcel, despite saying if they are in the area they will deliver it, this is an expensive item that I rely on for work absolutely disgusting service

I ordered a pickup from grandpa’s home in Croatia ,who is by the way 84, where they demanded from me to print bar code and address details. After contacting support and explaining situation that grandpa is not in position to print that paper I asked for exception and if courier could do that instead. They answer was: “ask your grandpa to check with neighbours” 😂😂
Even if I ordered pickup for myself that would be additional hussle to print a paper since not everyone has printer at home. This service is not user friendly at all and support just don’t give a f*** with cold bloded answers , no empathy nor willingness to help user.

True disappointment with PDP Croatia!!!