DoYouItaly.com Reviews 

Fast and easy to deal with.Great prices

The website is user friendly.
The prices are very good
I will recommend anytime any day

Your response to our previous review is highly unsatisfactory. You cannot deflect your responsibility so easily.

As a broker, you are complicit in the unfair and deceptive practices committed by your local partner.

We have carefully reviewed the General Terms and Conditions (T&Cs) you provided at the time of booking, and absolutely nothing specifies or clearly indicates the astronomical fees required to change the primary driver, even in a duly justified case of force majeure.

This lack of clarity constitutes a clear violation of your statutory pre-contractual information obligation (in accordance with Articles L.111-1 et seq. of the French Consumer Code, applicable to travel intermediaries). Furthermore, Article 1112-1 of the French Civil Code states that the duty of information covers any information that is of decisive importance for the consent of the other party. The total cost of a service, including its modification terms in the event of an emergency, is undeniably a decisive element.

By charging "administrative fees" or enforcing a "complete re-pricing" that was never clearly quantified in the initial contract signed via your platform, you are validating hidden fees. This is organized opacity.

A broker's role is not merely to collect a commission. You are the guarantor of the transparency of the offers you promote. If your local partner applies arbitrary rates during urgent modifications without a clear contractual basis, and you maintain this partner on your website while refusing to arbitrate the dispute in favor of the aggrieved customer, you assume full contractual liability and complicity in a deceptive commercial practice by omission.

In light of your passivity and refusal to resolve this dispute fairly, we are taking this matter to the next level. We are formally filing a complaint for unfair and aggressive commercial practices with the AGCM (Autorità Garante della Concorrenza e du Mercato) as well as with the competent European authorities, notably through the European Consumer Centres Network (ECC-Net) and the European Commission’s Online Dispute Resolution (ODR) platform.

Exploiting a customer's vulnerability in a situation of force majeure (theft of identity/travel documents) to impose disproportionate, non-contractual fees under the threat of losing the entire booking constitutes an aggressive commercial practice within the meaning of European Directive 2005/29/EC. Consumer law is not optional, even for an online broker. We will let the regulatory authorities handle it from here.

A completely fraudulent platform. After we werescammed regarding our car rental reservation, they simply ignored us. Even after we Sent them an email they did not bothwr to reply , not even after 15 days. After the rental car company we found through their platform wrongfully withheld our deposit , they did not even bother to try to resolvezhe issue. It is a shame that there isno zero-star rating

After your latest reply, I am convinced that not only is this a fraudulent platform, but that you are also the most unprofessional platform I have ever dealt with.
You did not even bother to read that I have already sent you several emails over the past 15 days, and you have not responded to a single one. The only replies I receive are the same automated bot messages every time.
I have no words for such inconsistency and lack of professionalism.
Is there a rating below zero? Because that is the least you deserve.

It is extremely easy to make that reservation, I’m very impressed. Good job.

scam company, they hooked us up with dryyve for a car rental place, we were forced into being upsold for kms that were supposed to have been unlimited. after 14hrs of travel, which they count on you be tired, i laid down and paid whatever. not like we ere at a rental car place on airport property, this place needed a shuttle to get to. lesson learned, rent from a franchise, you at least have some accountability up the line to the brand for issues.

Great pricing for rental car!
Thank you.

It took a while to understand the difference between Large Cars and SUVs because I was most interested in the luggage compartment volume. Maybe this information could be included in the car descriptions to make it easier to chose? Thank you.

As always with car rental, you have to pay so much more then at first site. We came to sole mare desk and because we booked the car with an normal bankaccount and our cedritcard was on my name not on the driver we had to pay 600€ extra for insurance becuase they refused to take the Deposit from an other Card!! WRIP-OFF!!! And the men at the desk was very unfriendly!!
We booked the platinum insurrance so we did not need a Deposit

We had the car booked in minutes real easy to navigate the site
Well done lads

A very easy-to-navigate site. All information in one place. Clear sections for pricing, service packages, and other information.

Your homepage mention price for a car - when you have made the booking you are informed about 350 km per rental - that is bad service - you wil never treat a customer in Denmark lige this - we will not come again to you and I will ward "my homes" you have customers in Piemonte every week.

Beware, cheap rates, poor customer service. They are just a 3rd party and feed you to the 'wolves'. Once you are abroad you are on your own! Be careful about the car you choose, they have a clause, 'similar car'. It is never the car you ordered, for example I ordered a JEEP Renegade and got a SEAT Arona and they informed me this was similar!!!, nowhere near. Avoid, go to a trusted supplier, alamo, Avis etc, you get exactly what you order.

Easy to book. Clear description.

All good
Great experience

Booking was easy, agent was polite and expert, quick, car was clean.

Turned up to pick the rental car at the airport and find out it's on the outskirts of Fiumicino airport. A bit confusing as I received a message from a broker to meet outside the airport for a pickup to the rental car location. Got there and found out the broker not DoyouItaly sign outside.
Anyway, when I turned up to pick the rental found out I needed to show a physical driver's licence to collect the vehicle. Told them I had my wallet stolen and had a copy of my licence on my phone but did not want a barr of it. They suggested a rental company across the car park that would be able to help which I found out was the same company running under a different name. Finally paying 3 times more without a physical licence and refused to get a refund for the already paid rental through DoyouItaly.
Scammers working together. If I ever see DoYouItaly again I walking. As the name suggests they Do You in Italy.