DownYourHighStreet Reviews 

I placed an order on 2 Nov. I have still not received the item and have only received a non committal, general reply e mail which was of no help whatsoever.
This item was a gift for my daughter in law who had just been diagnosed with cancer, as something to cheer her up. It is therefore particularly disappointing
I now do not believe that I will see either my money or the ordered item.

I placed an order on 10th nov for a birthday gift not arrived have emailed 3 times no response.money had left my account
Appalling service do not use

Still waiting for an item for a birthday that hasn’t arrived. No response from them either. I checked out as a guest & having now seen previous reviews, I say avoid, avoid, avoid. Will be going through my bank for a refund, not impressed.

Avoid this company ordered something from them a month ago and never received it and the email address on the site to contact them doesn’t work £30 down now and can’t get hold of anyone and the seller hasn’t replied to my message awful service

My order still hasn’t arrived after 2 weeks and I can’t get hold of downyourhighstreet. I’ve emailed twice with no reply from them. No number for me to call. Not great. I can’t contact the seller themselves as I checked out as a guest so I don’t have an account and can’t see who my order is with.

Shocking customer service. I had ordered a pair of work boots and the next day they were cancelled without reason. Ever since I’ve sent emails asking where my refund is and I’ve had to wait days for a response. At first they said it could take up to 10 days for a refund now their saying 21 days! ABSOLUTELY SHOCKING SERVICE. DO NOT buy from here.

Items ordered not received. Multiple attempts to contact individual seller and also DownYourHighStreet all ignored

I do like the concept of DYHS helping small independent businesess.
However, I ordered some high value goods costing over £700 in May only to find out that the item wasn't in stock & that I would be put on a waiting list.
I accepted this at the time, roll on to September & I had found my goods elsewhere so I contacted DYHS for a refund.
I did get an initial response saying that they will check with the retailer to make sure the items hadn't shipped, this they did & I got confirmation of the refund stating that it should hit my bank within 7 days, with a maximum of 21 days which I think was a bit extreme anyway all good.
7 days go by no refund, then 10 days so I sent a short email requesting the status of my refund, no response. I waited again 15 days, emailed again, nothing, then 21 days, nothing again.
Luckily I had made the purchase with a credit card, so through my bank & after forwarding them the email chain I received my refund after 25 days.
I'm not sure if DYHS even has an office as there is no telephone number & it seems they work from home on email only.
Order at your own risk, only use a credit card & hope you don't ever need to be refunded.

Had a look at the games consoles section and noticed they sell a Nintendo Switch for £449!?! That's daylight robbery!! Brand new has never cost more than £300 I don't understand how you can even think of charging this considering the age of the product these days!!

Nothing to say - it worked and I was pleased with my purchase which I'd been hunting about for elsewhere. Thank you!

Seems to be a recurring theme looking back at all the previous reviews.
Item ordered, money taken from bank account, not delivered and no response from customer service……
Shocking in this day and age that this can be allowed to happen.
Just don’t use and save yourself the stress

Item arrived as described and well-packed. No issues and very happy with the service and with my purhcase - thank you!

Quick delivery and a nice little personal note from the seller in the package which was a nice touch.

Fast delivery and brilliant good quality items, a pleasure to deal with and will be buying more items very soon from this seller xx

I ordered a summery cross body bag from Ansari Boutique (which is one of the shops within DownYourHighStreet). Shipping time was 2-3 working days but its been over TWO WEEKS and no update from them. I have messaged them as well but no response. Horrible and untrustworthy. Will not recommend.

EDIT: Even after this reply from DYHS, I received nothing but a cancelled receipt in my inbox after a week. I do not know if and when my money would be refunded. No explanation, no apology. Not even a confirmation that I would be receiving a refund. Appalling

Excellent website, easy to find what I was looking for and make the purchase at a great price. I will definitely be buying from them in future. Thank you.

Great service! Goods ordered and delivered in 2 days. Very happy.

I assume by the name, this website is supposed to act as a 'middleman' for shops on the high street who don't have an outlet online. With more established retail platforms such as eBay and Amazon, you'd think a newer competitor would do something better or different. That is not the case with this joke of a company.

I bought something for the first time from a retailer who actually have their own website but I found a discount code for this waste of space so gave it a go. Regrettable.

Two days after ordering, I had no dispatch notification so I sent a message. Another whole two days later, I received an email from 'Zendesk', a platform used by small to medium companies usually as opposed to bigger companies with their own professional customer service system. The response itself was as much use as a chocolate teapot. They simply told me to contact the retailer who was supposed to be sending the product.

So there we have it. The message from 'Down Your High Street' is to in fact bypass their clunky platform and literally go down your high street instead, direct to the retailer.

Excellent! Found sandals that were out of stock everywhere else I had looked. Arrived promptly and well packaged. Delighted!