Douglas Steers & Company  Reviews 

72
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, extensive knowledge, and ability to explain complex financial matters clearly. Many people appreciate the helpful and supportive approach of the advisors, who take time to understand individual needs and provide trustworthy guidance. The service provided is frequently described as excellent, leading to positive outcomes and a stress-free experience for consumers. Reviewers consistently highlight the exceptional customer service and overall satisfaction with the company's dedication to their financial well-being.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Service

Clients share positive opinions on service, consistently highlighting the professionalism, knowledge, and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and expertise of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David's experience has helped me beyond belief. If you are in need of financial planning of any kind, look no further than Douglas Steers. This team will tell you openly and honestly what mus... See more

Rated 5 out of 5 stars

We have received excellent service and advice from the Douglas Steers team over the years. David has always taken the time to understand us and our needs, provide clear information to help us make the... See more

Rated 5 out of 5 stars

I conducted research and visited 3 FCA companies, and I found that Justin was an excellent communicator with no jargon. He clearly explained my options on a whiteboard and no hard sell. As a deaf pers... See more

Rated 5 out of 5 stars

Justin has done a brilliant job of sorting out a mess of old pensions I had accumulated over my working life. Thanks to him, everything is now much simpler, straightforward and easier to understand. H... See more


Company details

  1. Financial Consultant
  2. Alternative Financial Service
  3. Financial Planner

Written by the company

Expert financial advice on pensions, investments and retirement planning for local individuals and business owners. Douglas Steers & Company was set up in 1994 so has now been advising for over 30 years, David Steers’ origins go back to February 1987 when he started as a Trainee Consultant for a local brokers. Our specialty is pension related planning which also includes various types of collective investments, specialising in At Retirement Planning, whether that be flexi-drawdown or annuity purchase and how you can use assets you have accumulated to ensure and maintain a secure and comfortable retirement. We first advised on drawdown contracts way back in 1995, in those days drawdown was a very different arrangement and more restrictive, however the gentleman involved with that arrangement still has the contract in place and remains one of our most valued clients. Over the years the business has changed, back in the early 1990’s we provided a full range of services but have slowly moved to more specialist advice around pensions and investment planning.


Contact info

4.8

Excellent

TrustScore 5 out of 5

72 reviews

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4.8

All reviews

(72)

32 reviews in the last 12 months

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Rated 5 out of 5 stars

PENSIONS

We met with Toby Steers 2 years ago as we had no idea how to manage our pensions.
Toby’s advice was explained in a very professional way and in (abc language) that we understood. Toby has been to see us again today (26.11.25) and it was a pleasure to see him. We feel our pensions are in safe hands with this Company and would recommend them to friends and family. Gary & Sue

26 November 2025
Unprompted review
Rated 5 out of 5 stars

David's experience has helped me beyond…

David's experience has helped me beyond belief.

If you are in need of financial planning of any kind, look no further than Douglas Steers. This team will tell you openly and honestly what must be done and what should not be done.

Personally, I have always struggled to believe that a financial planner is genuinely trying to help rather than simply earn their fees.

My experience with David and his team was the complete opposite.

I cannot recommend enough.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Justin

We can’t recommend Justin at Douglas Steers enough. Very professional, friendly and efficient explaining everything very clearly in easy to understand terms. Absolutely brilliant at sorting out our pension requirements and most importantly trustworthy. Justin is always easily contactable at the end of the phone or email whenever the need arises, we can’t recommend them enough.

11 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I rarely write reviews, but my satisfaction with Douglas Steers compelled me to share my experience. From start to finish, everything was handled with the utmost professionalism by Jake Greenleaf. I recently started letting Douglas Steers look after my pensions / finances after taking early retirement and I must say, the experience has been outstanding. From the moment I was greeted warmly by the knowledgeable and friendly Jake to the finalising of putting things in place for me. He took the time to listen to my concerns and provided expert advice on what I was looking for. What impressed me the most was the transparency and honesty exhibited throughout the process. Jake kept me informed every step of the way, explaining everything in detail and answering all the questions I had. I highly recommend Douglas Steers to anyone in need of reliable and trustworthy financial advice. Their exceptional service, expertise, and dedication to customer satisfaction have earned my trust and loyalty.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

O Richards

We've found Douglas Steers to be a professional and trustworthy company. Our adviser Calum provided great support during the setting up of our pension accounts and has continued to provide invaluable support. He responds quickly and fully to our queries.

7 November 2025
Unprompted review
Rated 4 out of 5 stars

An Advice Sceptic proved wrong

I went to Toby a few years ago with a mess of pensions that simply needed consolidating.
That decision has, to date, been a wise one with some excellent performance. As I approach retirement, caution is key but so is starting to, unfortunately, having to think about future planning.
The conversations have turned from something fairly simple to a more complex, thought provoking discussion.
I am not used to buying advice; however, it has proved to be a positive experience and I truly hope this continues.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Friendly, trustworthy and knowledgeable

A very friendly, trustworthy and knowledgeable service has been provided for us from Douglas Steers.
Jake has really looked after us with regards to consolidating our pensions and with a recent draw down.
Very happy indeed!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Trustworthy, Knowledgeable & Consistent

Tasked with combining multiple pensions, and developing a coherent investment strategy for my retirement, Toby Steers, did a superb job. The solution he provided was tailored to my needs, easy to understand, and most importantly has achieved inflation busting growth. I highly recommend both the company, and specifically Toby as an advisor.

21 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Pension Advice From Justin

Justin has done a brilliant job of sorting out a mess of old pensions I had accumulated over my working life. Thanks to him, everything is now much simpler, straightforward and easier to understand. He has alleviated the uncertainty and anxiety I felt about retirement. He has the ability to explain things in a clear and easy to understand way and is now handling my wife's pension too. We are both very happy with the service we have received from Justin at Douglas Steers & Company.

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Douglas Steers & Co.

Toby Steers and his team have provided a top class service. A person and company that you can genuinely trust with your financial assets. Highly recommend!

30 July 2025
Unprompted review
Rated 5 out of 5 stars

Having been with this company since…

Having been with this company since 2018 have been excellent my investment has been steady. My relationship with them has been first class, My wife also have investments with them and we are both very happy to recommend them to anyone who asks for help with their finances.

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Very Happy Client

I retired a year ago and contacted Douglas Steers & Co. who were listed in the approved Financial Advisors provided by my company.

I was contacted by Toby Steers prior to my retirement date and he came to my house for the initial meeting. Toby guided me through my options and I felt extremely comfortable with proceeding with a pension.

Toby explains things clearly and responds very quickly when I have any queries. I particularly like Toby being my single point of contact as this brings consistency, trust and is a big plus for me.

I’ve been with Douglas Steers for over a year and we have just met for our annual review. Toby took all the stress out of ensuring that I selected a pension to suit my own needs and is available throughout the year.

Gabrielle

18 June 2025
Unprompted review
Rated 5 out of 5 stars

If you’re looking for a very safe pair…

If you’re looking for a very safe pair of hands for your hard earned pension then I would definitely recommend Niah Elliston at Douglas Steers. Pensions are a mine field but Niah is very knowledgeable, happy to explain everything in detail and keen to ensure you fully understand the impact of any recommendations. I am so impressed with the early results following Niah’s recommendations. I’d definitely recommend that you contact him if you’re looking to maximise the return on your pension investments. He’s also a pleasure to deal with!

2 June 2025
Unprompted review
Rated 4 out of 5 stars

Pension Advice

I was put in touch with Douglas Steers by PensionWise to consider my pension options and to receive guidance and advice. I received great service from an experienced and knowledgeable adviser, who took great care to understand my circumstances and preferences and then to explain my options in detailed and comprehensible language.
My adviser took great care to contact me at a convenient time, offered to meet me face to face (but I suggested that a long journey was not necessary and we met via Teams online). My adviser sought authorisation to contact my pension providers.
Detailed literature and email contact supplemented the face to face meetings. At all times I felt confidence in the level of understanding displayed by my adviser, and in the clear guidance offered, backed up by deep, current and comprehensive knowledge of the financial and tax complexities that I could face in making my choices.
I also appreciated the friendly approach to our conversations. Thank you.

25 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Have been using Douglas Steers in excess of 20 years and have always had an excellent service from David. We meet him at least twice a year and he looks after investments and pensions. Wouldn’t use anyone else - I trust the company with my life.

25 February 2025
Unprompted review
Rated 5 out of 5 stars

One Very Happy Client

To appreciate why I have given 5 stars you need to know that I am approaching retirement, I'm single, live on my own and had absolutely no idea what kind of pensions I had or how they worked.
Justin has done a fabulous job in explaining everything in layman terms. He gently guided me through the process and paperwork, keeping me updated all the way and never pushing me into doing something I wasn't sure about.
Now I've been with Douglas Steers for just over a year, I feel confident that my pension is in the right hands. It honestly feels like a weight has been lifted off of my shoulders.

17 February 2025
Unprompted review
Rated 5 out of 5 stars

Justin is very approachable

Justin is very approachable, answering a lot of questions about our pensions. He goes beyond the expected service and has settled our minds about financing our retirement.

24 January 2025
Unprompted review

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