A huge thanks to Max Giddins at Douglas & Gordon for helping me and my partner find the perfect pet-friendly flat recently. He went above and beyond to help us out, kept us updated regularly throughou... See more
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Review summary
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What people talk about most
Reviews shaping this summary
We are extremely grateful to our estate agent, Rob Stanley, for seeing us through the sale and completion of our flat in a tough market. His wealth of experience, good humour, tact and professionalism... See more
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In the mist of finding a rental in London, we came across a property listed by Douglas & Gordon, who very promptly booked us in for a viewing. Catalina was the person who we were in contact with and s... See more
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We would like to highly recommend Nick Darragh if you’re selling your Putney property. Nick is trustworthy, resilient and available to communicate without delay. Although we faced some major hiccups d... See more
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Company details
Written by the company
Ever since we opened our first office off Sloane Square in 1958 we’ve been dedicated to giving our customers the confidence to make life-changing decisions with certainty and peace of mind. Inspiring confidence is what we do. It's what gets us out of bed each morning. It pushes us to constantly innovate so we can provide property services that go further, dig deeper and get better results for our London clients.
Contact info
41 Paradise Walk, SW3 4JL, London, United Kingdom
- 0207 963 4600
- marketing@dng.co.uk
- douglasandgordon.com
4.8
Excellent
316 reviews
Replied to 83% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Overall great experience
My experience with Douglas & Gordon was great! They handled the process to rent a property with high level of professionalism and responsiveness. I would definetly recommend them, especially Catalina. She was very helpful throughout the process and made herself approachable all the time to guide us through the process. Thank you!
25 February 2026
Unprompted review
Reply from Douglas & Gordon
Dear Asvany,
Thank you for your kind review.
We’re delighted to hear that you had a great experience with Douglas & Gordon and that the rental process was handled with professionalism and responsiveness throughout. Moving home can be a significant moment, so it’s wonderful to know you felt well supported.
Your special mention of Catalina will mean a great deal to her. Being helpful and consistently available to guide clients through the process is exactly the level of service we aim to provide.
Thank you again for your recommendation, and we wish you every happiness in your new home.
Kind regards,
Douglas & Gordon
The experience has been amazing
The experience has been amazing. This is the first time my partner and I have rented a place together, and everything has run so smoothly. The rental market is not easy at the moment, but Catalina, who handled everything for us, has been amazing. She was available, approachable, on board with everything, and just as excited as we were to make this work. The process was really fast and simple.
For reference, we viewed the flat on a Monday afternoon and made an offer that evening. The offer was accepted on Tuesday, all the paperwork was handled between Tuesday night and Wednesday morning, and by Wednesday afternoon we had signed the contract. If that is not efficient, I don’t know what is!
25 February 2026
Unprompted review
Reply from Douglas & Gordon
Thank you so much for such a fantastic review.
We’re absolutely delighted to hear that your first experience renting together was such a smooth and positive one. As you say, the rental market can be challenging at the moment, so it’s wonderful to know that Catalina made the process feel straightforward, supportive and even exciting!
Your timeline truly speaks to her efficiency and commitment — from viewing on Monday to signing by Wednesday afternoon is an exceptional turnaround. Being fully invested in making things work for our clients is exactly what we strive for at Douglas & Gordon, and your feedback reflects that perfectly.
Thank you again for taking the time to share your experience. We wish you both every happiness in your new home.
Kind regards,
Douglas & Gordon
A different class......
What a fantastic experience selling my house in Balham with Douglas and Gordon. Tom Yeomanson is a true professional. He knows the local market very well, provides invaluable advice, is pragmatic and shepherds the process from start to finish in a very delicate and sensitive manner. I had previously tried to sell the house using two other local agents - both times it failed. What was different? Amongst many other reasons Tom takes full responsibility and manages the sale himself rather than passing it off to a more junior member of the team (which is what happened with the others). He takes personal pride and commits himself fully. I couldn't recommend Tom and D&G highly enough.
29 January 2026
Unprompted review
Reply from Douglas & Gordon
Dear Paul,
Thank you for taking the time to share such a thoughtful review.
We’re absolutely delighted to hear about your positive experience selling your house in Balham, particularly after previous attempts with other agents. Achieving the right result in those circumstances requires resilience, expertise and genuine commitment, so it’s wonderful to know Tom was able to deliver where others had not.
Your comments about his local market knowledge, pragmatic advice and sensitive management of the process truly reflect the way we believe property sales should be handled. As you highlight, our partnership model is designed to ensure senior agents take full responsibility and remain personally accountable from start to finish — and it’s fantastic to hear that this made such a clear difference in your experience.
Thank you again for your recommendation and for placing your trust in Douglas & Gordon. We wish you every success in your next chapter.
Kind regards,
Douglas & Gordon
Polite and efficient and helpful with my property search
As before, I returned to D&G to help me find a new apartment and, as before, Ciarnan came up trumps and helped me source several suitable properties. He was polite and efficient in equal measures. Always recommended.
7 February 2026
Unprompted review
Reply from Douglas & Gordon
Thank you for your continued trust in Douglas & Gordon and for taking the time to leave such positive feedback.
We’re delighted to hear that Ciarnan was once again able to help you find suitable properties and deliver the polite, efficient service you’ve come to expect from us. Building long-term relationships with our clients is incredibly important to us, so it’s especially rewarding to know you chose to return to D&G.
Thank you for your recommendation — it means a great deal to Ciarnan and the wider team.
Kind regards,
Douglas & Gordon
Catalina was amazing start to finish
Catalina was amazing start to finish! She was incredibly helpful and answered any questions I had on the property. The whole experience was great and very reassuring!
2 February 2026
Unprompted review
Reply from Douglas & Gordon
Dear Jessica,
Thank you for your lovely review.
We’re delighted to hear that Catalina provided such an amazing experience from start to finish. It’s great to know that she was able to answer all of your questions and make the process feel reassuring — that peace of mind is so important when moving home.
Thank you for taking the time to share your feedback, and we wish you all the very best in your new property.
Kind regards,
Douglas & Gordon
Delilah was super helpful and friendly
Delilah was super helpful and friendly. sadly I ended up finding a property elsewhere elsewhere but would 100% recommend the service. Would come back just for Delilah
15 January 2026
Unprompted review
Reply from Douglas & Gordon
Dear Matthew,
Thank you for your kind feedback.
While we’re sorry to hear that you ended up finding a property elsewhere, we’re delighted to know that your experience with Delilah was such a positive one. Her friendly and helpful approach is exactly what we aim to deliver, and it’s lovely to hear that you’d recommend our service.
Thank you again for taking the time to leave a review. We’d be very happy to help you again in the future.
Kind regards,
Douglas & Gordon
Polite and great customer service
Polite and great customer service. Delilah was very helpful
4 February 2026
Unprompted review
Reply from Douglas & Gordon
Dear Nabila, We are so delighted to hear about your experience with Delilah. She is a superstar! We look forward to helping you again in the future.
Warm regards,
Douglas & Gordon
Hannah was utterly amazing
Hannah was utterly amazing! As first time buyers we felt overwhelmed by the whole process but Hannah helped guide us through the whole thing, from recommending mortgage brokers and solicitors to taking us through different properties and what we were looking for. Can’t recommend Hannah enough!
3 February 2026
Unprompted review
Reply from Douglas & Gordon
Dear Jasper,
Thank you so much for your wonderful feedback. We’re delighted to hear that Hannah was able to support you so thoroughly through your first purchase — it’s such an exciting milestone, and we know it can feel overwhelming at times.
Her guidance, from recommending trusted professionals to helping you refine what you were looking for, is exactly the kind of care we aim to provide. Hannah will be thrilled to hear your kind words.
Thank you for your recommendation, and congratulations on your first home. We wish you every happiness there.
Warm regards,
The Douglas & Gordon Team
Great
Delilah has provided great assistance in helping us find a property. Quick, efficient and friendly! Would recommend to all.
28 January 2026
Unprompted review
Reply from Douglas & Gordon
Dear Martin, Thank you for your kind review. We’re really pleased to hear that Delilah provided such quick and friendly support while helping you find a property. We would expect nothing less from Delilah, she is a superstar!
She’ll be delighted to know her assistance made a positive impression. Thank you for your recommendation — it means a great deal to us.
Warm regards,
The Douglas & Gordon Team
Excellent Customer Service
A big thank you to Ed (at the Battersea Branch) for being so incredibly helpful during our search for a new tenant. The entire Team there clearly work very well together and also work extremely hard to ensure that everything goes smoothly…
30 January 2026
Unprompted review
Reply from Douglas & Gordon
Dear Ritesh,
Thank you so much for your kind feedback. We’re delighted to hear that Ed and the Battersea team were so helpful during your search for a new tenant.
It’s great to know that the teamwork and care shown throughout the process made everything run smoothly. Ed and the wider team will really appreciate your thoughtful words, as do we.
Thank you for choosing Douglas & Gordon. We look forward to helping you again in the future.
Warm regards,
The Douglas & Gordon Team
Delilah - 10/10
Delilah was fantastic from start to finish. She was very friendly and helpful throughout the process, always quick to respond and incredibly knowledgeable - she knew the property like the back of her hand and had clear answers to all of our questions. A real pleasure to deal with and made the whole experience feel easy and reassuring.
22 December 2025
Unprompted review
Reply from Douglas & Gordon
Dear Tom,
Thank you so much for your lovely review. We’re delighted to hear that Delilah was fantastic from start to finish and made the whole experience feel easy and reassuring.
Her friendly manner and in-depth knowledge are qualities we really value, and she’ll be thrilled to know they stood out so clearly to you.
Thank you for choosing Douglas & Gordon. It was a pleasure assisting you. We look forward to helping you again in the future.
Warm regards,
The Douglas & Gordon Team
RUN AWAY FROM THIS AGENCY!!
Our experience with this agency was nothing short of CATASTROPHIC. The flat we rented was full of cockroaches when my friend and I, both students, tried to move in. Not only weren't we offered another place to stay (despite the cockroach treatment taking several weeks to be put in place), but we weren't even offered to be compensated for all the additional fees this cost us (hotel, taxi, etc.). We had, in the midst of our studies, to spend weeks worrying about finding a new place to live, all while fighting to get our money back. In the end, we were still charged almost 2 months of rent despite not having spent a single day in this flat. This experience was incredibly stressful from start to finish (the agent handling our flat was based in SOUTH AFRICA the whole time), with all D&G agents we encountered being incredibly useless, incompetent and insensitive. Do not recommend!!
29 January 2026
Unprompted review
Reply from Douglas & Gordon
Thank you for sharing your feedback.
We’re sorry to hear about your experience. The matter was reviewed at the time and the tenancy was brought to an early close, with the matter investigated and addressed.
If you would like to discuss the matter further, you are welcome to contact us at contact@dng.co.uk.
Best wishes,
The D&G Team
RUN AWAY
Utterly calamitous experience, one piece of advice: RUN. Not only were we lured into a building infested with vermins without being once informed. Upon arrival at the flat we were supposed to move into, it was INFESTED with COCKROACHES, the furniture was torn apart and the cleaning state was insalubrious. No support was given by this agency: Lamees (property manager based in ANOTHER country), Catalina and Harry. My flatmate and I were apartment-less and the agency did not show any pro-activeness to compensate us or find a temporary solution. They rented knowingly a flat which was unlivable and a hygiene hazard, and still made us pay the first months' rent despite NEVER living in the flat... Would NOT recommend this agency unless you wish to lose money and time.
29 January 2026
Unprompted review
Reply from Douglas & Gordon
Thank you for sharing your feedback.
We’re sorry to hear about your experience. The matter was reviewed at the time and the tenancy was brought to an early close, with the matter investigated and addressed.
If you would like to discuss the matter further, you are welcome to contact us at contact@dng.co.uk.
Best wishes,
The D&G Team
Reply from Douglas & Gordon
Dear Sam,
Thank you for leaving a review. We are delighted to hear that your experience was so positive. Clear and fast communication is always good! We look forward to helping you again in the future. Kindest regards, The Team at Douglas & Gordon
Working with Delilah was such a great…
Working with Delilah was such a great experience. She made the entire process incredibly smooth from start to finish and was always professional, responsive, and easy to work with. She explained everything clearly and made what could have been a stressful process feel simple and manageable. I’d absolutely recommend her to anyone looking for a reliable and knowledgeable real estate agent.
15 January 2026
Unprompted review
Reply from Douglas & Gordon
Dear Joanna,
Thank you so much for your lovely review. We’re delighted to hear that Delilah made the process feel smooth and stress-free from start to finish.
Her professionalism, responsiveness, and clear communication are exactly what we aim to deliver, and she’ll be thrilled to know her support made such a positive difference to your experience.
Thank you for your recommendation — it truly means a lot. If we can ever help you again in the future, we’d be more than happy to assist.
Warm regards,
The Douglas & Gordon Team
Delilah was an absolute pleasure to…
Delilah was an absolute pleasure to work with. She was professional, responsive, and genuinely helpful throughout the whole process. She made everything feel easy and stress-free and went above and beyond. Although I ended up finding a property elsewhere I would highly recommend her and Douglas & Gordon.
17 December 2025
Unprompted review
Reply from Douglas & Gordon
Dear Millie, Thank you so much for your kind review. We’re delighted to hear that Delilah was such a pleasure to work with and that her professionalism and genuine support stood out throughout the process.
Even though you found a property elsewhere, it means a great deal that you’d still recommend Delilah and Douglas & Gordon — she’ll be thrilled to hear your feedback.
We wish you every happiness in your new home, and if we can ever help in the future, we’d love to assist.
Warm regards,
The Douglas & Gordon Team
Would definitely use again!
Delilah Vincent was incredibly helpful in searching for a rental property. Always incredibly responsive to any queries we had and lots of great recommendations of places to visit in the area! Would definitely use again and recommend to friends and family.
28 January 2026
Unprompted review
Reply from Douglas & Gordon
Dear Sophia, Thank you so much for your lovely review. We’re delighted to hear that Delilah was so helpful during your rental search.
It’s great to know that her local recommendations added extra value to your experience — she’ll be thrilled to hear your kind words. Thank you for your recommendation to friends and family; it really means a lot to us.
We look forward to helping again in the future.
Warm regards,
The Douglas & Gordon Team
Great communication!
Great communication and the whole process of renting our first property was super easy!
28 January 2026
Unprompted review
Reply from Douglas & Gordon
Dear Lucy, Thank you for your great feedback. We’re delighted to hear that communication was strong and that renting your first property felt easy and straightforward.
That’s exactly the experience we aim to provide, so it’s wonderful to know we delivered. Wishing you every happiness in your new home. We look forward to helping you again in the future.
Warm regards,
The Douglas & Gordon Team
Allan was exceptional throughout the…
Allan was exceptional throughout the entire process. He was consistently reliable, calm under pressure, and highly effective in negotiations. In situations where emotions ran high on either side, he managed matters with professionalism and reassurance. I can highly recommend his services.
23 January 2026
Unprompted review
Reply from Douglas & Gordon
Thank you for your fantastic feedback. We’re delighted to hear that Allan provided such an exceptional level of service throughout your process.
His calm, reliable approach and skill in handling negotiations — particularly in more emotionally charged moments — are qualities we greatly value, and it’s wonderful to know they made a positive difference to your experience.
Thank you for your high recommendation. It was a pleasure working with you, and if we can ever assist again in the future, we’d be delighted to help.
Warm regards,
The Douglas & Gordon Team
Ed is a legend and a practical professional.
I wanted to drop a message of compliment to Ed. He is energetic, committed and a genuinely kind person. Although I found another rental property elsewhere i want to say thanks as his level of service and his checking in (weekly / regularly) was highly valued by myself. I highly recommend him to any prospective tenants and landlords. Thanks Ed!
26 January 2026
Unprompted review
Reply from Douglas & Gordon
Thank you so much for taking the time to share your kind words about Ed — he’ll be delighted to read this.
We’re really pleased to hear that his energy and genuine care stood out, and that his regular check-ins made a positive impression, even though you ultimately found a property elsewhere. That level of service is exactly what we strive to deliver.
Thank you for your recommendation — it means a great deal to both Ed and the wider Douglas & Gordon team. We wish you every happiness in your new rental, and if we can ever assist in the future, we’d be delighted to help.
Warm regards,
The Douglas & Gordon Team
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