Doudouplanet Reviews 3,486

It was the only place that had the Jellycat I wanted still in stock, and I’m extremely pleased with my purchase! When I initially placed my order, my country’s postal service went in a full strike the next day and I was a little worried that my order would be cancelled but they kept it, and their customer service was very fast and answered my questions accurately. Great experience!

I was very pleased with the service. First, I ordered my son's lost teddy bear and for that alone I thank them. The shipment of the item was immediate.

10 days ago I wrote a detailed review of doudouplanet.com, that accurately and honestly described our experience with their "customer service."

This review only explained events as they occurred, namely:
1. We contacted the company multiple times over three days regarding online price discrepancies.
2. They did not respond to our specific inquiry until they had raised prices on all items in question.
3. They refused to honor the prices listed when we had initially contacted them (3 days earlier), prices that were still valid some 12 hours before we had spoken to a service representative
4. They did not - and still have not - responded to our initial inquiry, again to simply verify sale prices (which again, they raised before responding)

We were told on the phone that no one responded to our email because they had “internet” troubles. Yet inexplicably, a mere 2 HOURS after I left a review detailing our experience in trying resolve our issue, they flagged my initial review for possibly “breaching of Trustpilot guidelines." This is a clearly a joke, but one that (I believe) explains why their trustpilot rating is artificially high. (I noticed they flagged another review the same day; from this it is safe to infer that this is company policy, regardless of their “internet” troubles.)

To summarize: Instead of responding to a simple email about a price discrepancy question, or assisting us the three days we phoned directly (we were always told to call back, to speak with a manager who was never once there), they ignored our question(s), have still not responded to our email, raised the prices of all items in question, and flagged my initial review.

In other words, rather than address our initial inquiry, doudouplanet.com:
1. Waited until they raised prices to respond to our multiple inquiries (email and phone) regarding sale prices.
2. Still have yet to respond to our email.
3. Flagged my initial trustpilot review 2 hours after it was posted, despite citing “internet” issues as the reason their manager never responded to our inquiries.

As the saying goes, they are making my point.

Rather than address a simple customer question, they ignored us, raised prices, and then attempted to silence an honest, objective summary of their business practices.

Their apparent aversion to working with their customers in a professional, timely fashion is nothing short of astounding. If only they had responded to our email as quickly as they attempted to hide my review!

Statifs aitre

Everything went well with my order and delivery! The doudou was really nice and unfoudable on other websites.

I had to ask for tracing number and then ask again as it wasn't tracing anything but communication with the shop was very good.

Exceptionally fast handling of my order and the product was delivered at my home Italy after 4 days! Fantastic work!

excellent site

fast shippin, excellent service, highly reccomnded!

I bought a teddybear for my son and we had a lot of problems with delivery, I contacted the store several times but they wouldn't help me, there answer was that they were not the delivery company and promised to find out what the problem was and call me back, they never called me back and I had to find out and spent many hours on computer and telephone to find out were the teddybear was.
In the end the teddybear arrived, but the adresse on the paquete was wrong even though I wrote it down correct (even got proof of that).
I was very disapointed

Super site super services

Service impeccable

I would like to thank you for your services.. I have ordered my doudou on Sunday, and received on Friday... So I have received my order just in five days (to Turkey).
Thank you so much...

I ordered a WWF Panda for my son's Xmas present and it was delivered very quickly and as promised. Good service>

Impeccable !!

They are very serious about giving good service... very rare in France.
The person who works there speaks english and can help with out any problem the english speakers.
Very fast delivery careful packaging.
I recommend it to everyone who needs baby equipment in France.