The quick, efficient and polite responses by the customer service team are greatly appreciated. Everyone wants quick resolutions to issues and that is rarely the case with many companies. Usually you... See more
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Review summary
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The Dossier customer care team is by far the most efficient, prompt and empathetic group of people I have ever come across. A return order of mine should have reached Dossier over a week ago, but st... See more
Company replied
I had been searching for an everyday fragrance and I opted to order citrus matcha and musky green tea. When my order arrived I had second thoughts about one of the fragrances and I tried to go throug... See more
Absolutely loved my experience with Dossier! Not only are the fragrances amazing, but their customer support team was incredibly kind, responsive, and helpful when I needed to update my shipping addre... See more
Company replied
Company details
Written by the company
Dossier is the perfume house for the next generation. All products are crafted in Grasse, France, using the same craftsmanship standards as traditional French luxury houses. Dossier has also invested in its very own Creative Lab to develop fragrances, crafted solely from premium-quality and sustainable ingredients. Dossier was founded to make premium fragrances and the world of French perfumery accessible to everyone. We value transparency and offer information on everything you want to know—from sharing details on how we source ingredients to our upfront approach to pricing and educational resources on the fragrance industry. No excessive markups or smoke and mirrors necessary. Dossier follows strict U.S. and E.U. cosmetic safety guidelines to ensure all our products are formulated using ethical and sustainable practices and well-sourced, top-quality ingredients. Our fragrances are 100% non-toxic, cruelty-free, vegan, and eco-friendly. So, now, you can indulge guilt-free. In an industry that profits off creating an air of exclusivity and making luxury feel aspirational rather than accessible, Dossier encourages experimentation and self-expression via fragrance. We don’t feel the need to dictate trends or tell you which scents are best for you. Dossier carries three main collections: Dossier Originals (in-house exclusive scents), Dossier Impressions (designer-inspired perfumes), and Dossier Home (designer-inspired candles and room diffusers). Ready to rewrite the rules of luxury fragrance? Step into our perfume house today.
Contact info
New York, United States
- help@dossier.co
- dossier.co
4.6
Excellent
3K reviews
Replied to 98% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Help at every step of the way
Dossiers help email line attendant Viorel was beyond helpful and extremely quick with their responses, they were extremely professional and helped me fix and understand my issues at every step of the way.
24 April 2026
Reply from Dossier
That's wonderful to hear! Thank you for the amazing feedback, Coen. Our team is always here for you!
The customer service is wonderful
The customer service is wonderful, they answered very quickly and find a solution to the problem right away. Keep it up guys!!! You’re doing an amazing job!!!❤️✨
24 April 2026
Unprompted review
Reply from Dossier
Quick answers and real solutions is what we're here for. Thanks for the kind words and see you next time, Daniela! ❤️
Very quick customer service that was…
Very quick customer service that was helpful in resolving exchanges.
23 April 2026
Reply from Dossier
Appreciate it, Daniel! Quick and helpful is our goal. Welcome to the Dossier family!
Reply from Dossier
Thank you for saying so, Lajos! And welcome to the family!
Carolina and Andrei were fabulous
Carolina and Andrei were fabulous! Very quick to solve my issue and super responsive.
23 April 2026
Reply from Dossier
Ashley, your feedback made our day! We really appreciate your kind words.
I love this brand
I love this brand! I get so many compliments! The customer service is fantastic and fast. They helped me out in a timely manner.
23 April 2026
Reply from Dossier
Wow, Julie, that's the full package right there. So glad to have you with us! And enjoy every amazing spritz!
Customer service replies don't make…
Customer service replies don't make sense. You don't have a customer friendly exchange policy.
22 April 2026
Reply from Dossier
We are surprised to hear something like this, Liz! That is definitely not the usual around here. Get back to us anytime for more info or assistance.
Customer service is amazing
Customer service is amazing! I had a question about my order and Alex responded by email within minutes. She was so friendly and helpful…felt like a friend was helping me! My order arrived very quickly and I am very happy with my new scent! I’m a big Baccarat Rouge girl and their Ambery Saffron is wildly similar! 10/10 for customer service, shipping and product!
22 April 2026
Reply from Dossier
Wow, Gillian, thank you so much for sharing your experience! This is why we do what we do, and hearing your feedback really brightens our day. Welcome to the Dossier family!
Fantastic customer service
Fantastic customer service. I’ve had my share of horrible customer service experiences and it is so refreshing that Dossier is ready and willing to assist!!!!
21 April 2026
Reply from Dossier
That's the standard we hold ourselves to. Appreciate you noticing and taking the time to share, Jessica! So glad to have you with us. ❤️
Dossier+
I’ve been a Dossier plus member for several months. Their customer service is truly impressive; very fast, and understanding. I love their products. I look forward to future releases.
19 April 2026
Reply from Dossier
We love hearing from true fans who've been with us for months. That's the energy we're here for! Keep following us closely for all the new stuff coming your way.
Good customer support
I wrote into the help email and received a reply from a staff shortly after. Andrei was very helpful with my order.
17 April 2026
Reply from Dossier
Quick and helpful, that's the goal. Always here for you, Grant!
I made a mistake on an order and they…
I made a mistake on an order and they fixed it right away for me! Very friendly. Great product!
16 April 2026
Reply from Dossier
That's the whole package! Glad we could help, Nancy, and enjoy your new fragrances!
Scam Company
First I was enrolled in a subscription without my knowledge or consent. Then, once I cancelled the subscription, I never received the rest of my order, had to file a chargeback before I received a refund, got nothing but AI-generated nonsense from their customer service, and they attempted to offer me a bribe to change my review. They also remove negative reviews from the site and bribe customers to edit them. Utterly abhorrent.
31 March 2026
Unprompted review
Reply from Dossier
We are sorry you feel this way, FS, and that was never our intention! We understand unforeseen circumstances can arise, and that is why our team is always ready to help. If something went wrong, reach out directly, and we'll sort it out!
Great customer service
I have forgotten to change my shipping address three times and each time I've contacted customer service they changed it swiftly without any shipping delay and I must say they are very helpful when it comes to ordering
16 April 2026
Reply from Dossier
Thank you so much for the wonderful feedback, Tanika! You are basically family, so we will always be here for you!
The quality and pricing is excellent 👌
I'm SO pleasantly surprised. Not going to lie, was a little hesitant to try as sometimes at the price point that's on the lower end the fragrances can be nasty, but the quality of the bottles and the fragrances are next level! The package arrived super quick and even the packaging I'm a huge fan of. If you are looking to spend less than the department store prices but want really good fragrances I think you can't go wrong.
16 April 2026
Unprompted review
Reply from Dossier
Claudia, that hesitation is totally fair, but we love hearing we proved you wrong. Quality, pricing, fast shipping, and packaging that hits! That's the whole package right there. Glad you gave us a shot!
Great Customer Service!!
Andrei was so helpful in helping me to resolve a mix up with my order and issuing me a refund and helping to restore my membership credits in a quick and efficient manner. It made the whole thing so seamless and I appreciate the support!! Great customer service.
15 April 2026
Reply from Dossier
Appreciate you saying so, Alexis! That's the kind of support we're proud of. Always here for you!
Great customer service
Great customer service! The team was timely and offered great solutions, plus, shipping was fast.
15 April 2026
Reply from Dossier
That's the Dossier experience right there. Glad it all came together for you, Caroline!
Reply from Dossier
Appreciate the feedback, Anita! That's what we like to hear. ❤️
Love Dossier and there fragrances
Love Dossier and their fragrances. I am a dossier+ member and as such enjoy special perks. The perks or free gifts have left a lot to be desired. First time it was offered I ended up being charged for the gift and had to go through a lot to get the rep to understand my point. This latest round was a free perfume but it was damaged, old packaging and product spilt everywhere. While eventually all was resolved this program should be given priority and improved upon.
13 April 2026
Reply from Dossier
Welcome to the Dossier family! We truly appreciate your support, Joshua, and we are glad everything got resolved. We hear you on making the program smoother. Thanks for sticking with us!
Amazing 10/10!!
From start to finish, my experience with Dossier was absolutely flawless. Ordering was simple and smooth, shipping was fast, and everything arrived perfectly packaged. The entire process felt effortless and reliable, honestly one of the best online shopping experiences I have ever had. Highly recommend!
14 April 2026
Reply from Dossier
Thank you so much for the wonderful feedback, Gary! It really means a lot to us. Enjoy every wonderful fragrance!
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