Dormeo Uk 

I purchased Dormeos Octasmart mattress topper, however, based on my experience I wouldn’t recommend this product, I found it to be of poor quality, and the aftercare service is slow to react & respond. I can only assume it’s a delay tactic to exceed your 30-day right to reject rights as a consumer.
In the first 22-days I had the mattress it came apart twice in the middle of the zip, each time I fixed this before I contacted Customer Services by phone for support, who direct you to use email. Even though I provide a detailed description & attached photo a few days later they reply with a series of questions and request for more photos. You supply the requested information only to receive another request a few days later with more questions and photos. Another 15-days passed and they say they’re still investigating, I only want to exchange for a mattress that doesn’t come apart and the inners spill out.

I am fuming, bought a mattress and they said delivery would be in up to 10 days. This was great as we were going abroad. We got a email from the delivery company that delivery would be Fri the 5th, and as we were flying out Monday that was perfect. The only thing got delivered was the free pillow, so I phoned Domeo and was told because of delivery issues, we would get the mattress on Monday. My daughter who was home on her holiday said she would take delivery of it. Then we get a email saying that delivery would be between Mon-Fri 8-6pm my daughter then was stuck in for three whole days, and her fiance for the next two. Then the delivery company say delivery is now Mon again 8-6pm, so it's been a headache getting someone to take delivery of it as they are both back at work, and we fly in late Mon afternoon so won't get home till about 9pm. Does this company think that their customers have endless days just to hang around all day awaiting delivery. Disgusting customer service I told them I was going on holiday and the dates, they just didn't care.

Ongoing issues with king size bed arrived badly damaged and torn..l asked for a replacement on the 16th of may they gave me £55 compensation..now lve been waiting 2 months for a replacement so today 16th June l asked for a refund they deducted the compensation.. this company is absolutely dreadful l wouldn't recommend them compensation was for the problems I've had not a refund don't buy from these they don't honour there promises if anything goes wrong they don't want to know

I ordered the Dormeo Octosmart Topper not a good purchase I bought two marks & Spencer‘s mattress protectors to ensure cleanliness and no slipping the first night I couldn’t sleep and I thought it was me and after a week I hadn’t slept complete night so it had to be taken off the problem. I have it’s still here and no one has been contacted they don’t answer the phone in QVC have been instructed by myself and they say the company will contact me. It’s funny they didn’t bother to contact me and dumped it outside my door when they delivered it and now they don’t want it back because they’re so awful. I can see why but having spent nearly £200 on the perishing thing I have to have it adorning my home QVC are usually good but I will never buy a third-party item off them again. It’s not worth a hassle and to be frank. I’d rather lay on the floor than on this mattress.

After 6 years we had a problem with the maneouvring handles on our mattress. Dormeo were prompt at arranging an independent inspection and concluded that a replacement under their warranty was merited and actioned. Well done!

made an order.
Recived an email from Dormeo on the 5th Dec stating delivery in 2 to 4 days
Recieved a text from D X Freight on the 9th Dec stating delivery date of the 10th between 8 -6
phone D X freight stating I had not recieved the order on the 11th Dec.
D X Freight on the 11th Dec stated they had not recieved the order and the text I recieved was an automatic text sent out.
Think twice regarding placing an order with this company.

For what you pay its a joke and the joke is on me, never again will i buy rubbish like this

Advertised mattress with free pillow so I decided to buy another pillow but only received one pillow and was told the mattress doesn’t come with a free pillow although the order I placed shows 1 mattress, 1 pillow and 1 free pillow , CONN .

Delivered on time, but within a year I was sleeping in a huge human-sized divot, causing extensive back and hip pain. I contacted for a refund/replacement on the 8 year warranty and the hoops needed to jump through were ridiculous and impossible for a disabled person.

Don't waste your time or money, I've found a replacement half the price and far better quality. Note to those looking with disabilities, look at memory foam toppers advertised for those with pressure sore's and what they look like/how they are made/designed. Then look for an off brand copy as the branded ones are extortionate.

Ordered last week in May, After several missed delivery dates I finally gave up after 3 months of waiting and accepted their offer of a refund.