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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their effectiveness in keeping them warm and dry, and appreciating the stylish designs and comfortable fit. The customer service is frequently highlighted as exceptional, with many people commending the quick, helpful, and personalized responses to inquiries and issues. The delivery service is also often described as fast and efficient. However, some customers also noted issues with their orders, including delayed deliveries or items not being received. A few people also experienced problems with product durability, specifically mentioning stitching coming apart or tears developing after limited use.

What people talk about most

Product

People report positive experiences with product, praising the quality, style, and fit of items like jackets,... See more

Quality

Users describe positive interactions with quality, highlighting that products like jackets are lovely,... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the excellent and... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery times, with some... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers praise the ordering process,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This Brand is Amazing! In an age where customer service is all but dead these guys step up and deliver! They have been kind, understanding, and so quick to respond with actual helpful responses! They... See more

Company replied

Rated 5 out of 5 stars

My wife’s last ski jacket was Northface and this time round she wanted to try Dopesnow and boy was she impressed. The insulated jacket kept her warm all day long ( in fact some days too warm and s... See more

Company replied

Rated 5 out of 5 stars

Dope Snow have been excellent. Initially I ordered the medium Iconic Snowboard Pants, however they were a little too tight when wearing my padded shorts underneath, I am 176cm with 75cm inside leg, wa... See more

Company replied

Rated 5 out of 5 stars

They have such great customer service with basically an immediate response to any inquiries. I got their adept snowboard jacket and it keeps me dry. It’s more like a shell though so you have to layer... See more

Company replied


Company details

  1. Winter sport Store
  2. Outdoor Clothing and Equipment Shop
  3. Outdoor Sports Store

Written by the company

It all started in 2006. Two brothers, Emil and Linus, struggled to find quality gear to ride in. They ordered some from the States, and their buddies were so impressed that they wanted some too. What began as a small project importing gear previously unavailable in Sweden for a small group of friends quickly snowballed into something special. After a few years of selling the big brands, they heard tons of great product ideas, and it seemed those big brands weren’t listening. Then they had an idea. Surely, the best people to create with are those who ride, roam, and follow their passion every day. Dope Snow was born with one simple, underpinning ethos: The customer is the brand. The community has always been at the heart of Dope Snow, and that’s never going to change. After all, the first customers were friends, and that’s still how we like to think of it today. So, we opened the lines of communication with you, our customers. We threw out the rulebook, disregarded ‘traditional’ company structures, and set out to make our own line of snow gear with the rider community at its core. The result? Dope – where the only ‘boss’ is the customer.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

668 reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Adept Jackets are beautiful but

Adept Jackets are beautiful, warm and durable to a point. I bought these jackets this season for my girls and I and the only downside is the fabric is already showing some wear and tear from where my snowboard rests while walking to/from the car and slopes. The board tends to fall on the lower pocket areas and I already have several slice marks and some exposed fabric underneath and I have only used it about 15 times. I feel these jackets need to be reinforced on the lower pocket areas. I’m sure I’m not the only one experiencing this so just wanted to give feedback to the company that these jackets are amazing and would have received 5 stars if it wasn’t for the early signs of wear and tear. My suggestion is to have thicker canvas like material in that area to withstand those edges.

27 February 2023
Unprompted review
Dope Snow logo

Reply from Dope Snow

Hey Tenille

Thanks so much for your honest review and really amazing feedback!

We're always looking to make the best product and we're sorry to hear that your gear has already shown signs of wear and tear.

We'll be sure to pass this onto our products team and if you have any other questions or issues feel free to send our customer service team a message.

Elliott @ Dope Snow

Rated 5 out of 5 stars

Yeti jacket, totally dope!

Got the Yeti jacket and loved it! I was initially concerned that it may not be warm enough since the jacket is just the shell without the insulation, but after testing it on the last 3 trips, -8 to 0C temp range, snowy to sunny conditions, it felt perfect. I carried a mid layer with me but rarely had to layer (note: I get warm and sweaty easily). Without the insulation, the jacket is versatile for layering for varying weather conditions!

I ordered both S and M (male, 180cm, 70kg) to try, both fitted comfortably but I preferred the S which felt a bit more snuggly but still got the baggy/street vibes. The return was seamless and free. The costumer service was also fast and helpful. Would totally recommend it!

25 February 2023
Unprompted review
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Reply from Dope Snow

Thanks so much for your review Theo!

I'm glad to hear that the Yeti jacket was just perfect for you and that you found the perfect size!

We're also super happy that our team was able to help, we're always only a message away if you need us.

Elliott @ Dope Snow

Rated 5 out of 5 stars

Dope snow is a 5/5 stars

I contacted them, and the responded back immediately. I was wondering when they were going to restock some stuff, and they said in September, so I was a little sad about that. But they showed me other clothes they had, and I just love what I ordered, they even called me rad. They were were nice and I still talk to them. But after all this is probably the best and nicest company I’ve ever seen and talked to. I ordered a jacket and a helmet, I will definitely wear that, I will also order some more things in September.

25 February 2023
Unprompted review
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Reply from Dope Snow

Hey Bt

So sorry about the issues with our restocks, we've had a super busy season this year and we're running low on a lot of gear!

i'm happy our team could help and we hope that your new jacket and helmet is just perfect for you!

Elliott @ Dope Snow

Rated 5 out of 5 stars

Great gear

Great gear! Super comfortable and extremely warm on the mountain! Just bought another set!!

25 February 2023
Unprompted review
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Reply from Dope Snow

Thanks Michael!

Really happy to hear that you love your new gear!

Elliott @ Dope Snow

Rated 4 out of 5 stars

Got the annok W 2021 xs they…

Got the annok W 2021 xs they recommended but i think i should have get the small. I love the color though and material but i still felt cold because it was very windy and snowing when we snowboard even if i have 2 layers inside. They recommended getting fleece inside so next time ill try that. I only wear 2 warmer because i expected that because its insulated ill be ok but not in my experience. Im a very cold person so maybe for other people it will work good. I wish i can get different color too. I just need to save money because its pricey but i think its worth it a lil bit hoping that better insulation for next time they upgrade it.

11 February 2023
Unprompted review
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Reply from Dope Snow

Hey Gazelle

Thanks so much for your honest review!
We know it's always hard to pick the perfect jacket and layering up is always difficult to predict depending on the conditions

We designed the Annok to find the right balance between breathability and warmth so you're not left sweating in your jacket when you hit the slopes and can keep cool on them spring days!

If you need a hand with picking an extra layer or need any other help feel free to get in contact with our customer service team who would be happy to help!

Elliott @ Dope Snow

Rated 5 out of 5 stars

Great brand for snow sports

This is my second season using their jackets. The jackets are ( in my opinion) the perfect jacket for skiing. The material they use are nice because it’s waterproof and doesn’t get that wet because the water just becomes a pearl and just falls of.

22 February 2023
Unprompted review
Dope Snow logo

Reply from Dope Snow

Thanks for the review Kristoffer!

Elliott @ Dope Snow

Rated 5 out of 5 stars

Fantastic Company

Fantastic Company.

Whenever I come across a company that is new to me, like many I try and find reviews on Reddit etc.

It seems there is a slight distrust for some reason online in some communities, apparently due to their Instagram campaign appearing like other companies whose products do not fairly represent their products. However my experience has been fantastic.

Customer service - Fast, polite and professional.
Delivery - Fast, well presented & packaged.
Clothing - Even though it is clearly marketed/photographed well, it actually is consistent to the real physical items. The quality seems very good, I can't comment yet on the durability.

I love the style, I usually have to order an additional size up to get a slight oversized jacket/hoodie but their design factors this in. Their size guide was spot on.

On top of the above points, their 'Create Outfit' web tool is incredibly useful for online ordering. I wish it would allow for you to open the item in a new tab, but ignoring that it's really great, and that's just me being bratty/lazy. And again the demo actually is accurate to the product.

There seems to be a consistent level of quality and attention to detail, that clearly reflects the team involved in this company, who I'm sure have worked very hard on this.

Hats off and chef's kiss, and all of that to the team! I hope you keep it up.

23 February 2023
Unprompted review
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Reply from Dope Snow

Thank so much for your review Michael!

We're happy to here that you gave us a chance here and love what we do, we know there's a lot of choice online right now.

I'l be sure to pass this feedback onto our products team about the outfit creator too!

Elliott @ Dope Snow


Rated 4 out of 5 stars

Jackets are good quality

The jackets are good quality, but they run so long. I'm only 5 feet tall so they didn't work for me. Hoping for petite or kid’s sizes in the future.

20 February 2023
Unprompted review
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Reply from Dope Snow

Hey Greer

Sorry to hear that your jacket wasn't perfect here, we'll be sure to pass this onto our products team.

I've had a read through the conversation with our team and i'm sorry to hear that your refund hasn't reached you just yet, i've gone ahead and followed this up with you as we'd love to fix this for you right away!

Elliott @ Dope Snow

Rated 5 out of 5 stars

I bought Blizzard W Snowboard Pants…

I bought Blizzard W Snowboard Pants Women Blot Peach, in size Small, and they were excellent! Love the colors, it looks especially cool in the snow! True to size, adjustable. Buying a matching jacket now!

23 January 2023
Unprompted review
Dope Snow logo

Reply from Dope Snow

Thanks so much for your review Yulia!

Glad to hear that this gear was perfect for you!

Elliott @ Dope Snow

Rated 5 out of 5 stars

Customer Service

Customer service was excellent when handling a return issue! Kori was very helpful!

19 February 2023
Unprompted review
Dope Snow logo

Reply from Dope Snow

Thanks so much for your review Drew!

I'l be sure to pass this amazing review onto Kori!

Elliott @ Dope Snow

Rated 4 out of 5 stars

Great Service / Product

Great Service / Product

Overall the people are great to communicate with and the products are generally great. however, my recent purchase was pretty dissapointing. Purchased the adapt snowboard jacket, which from reviews and description should fit true to size. I wore it once, its way too big. When I reached out, since I took the tags off there was nothing they could do. Fair enough, except when I let them know the issue, that it is way to wide of a jacket, they recognized the jacket being wider than normal. Since this is a common characteristic of the jacket, it would be nice that they add that to the description. Now I'm stuck with a $300 jacket I will avoid wearing. (To know, the wide jacket issue also affects the functionality of the snow skirt. If it were not for this experience I would have given them a full 5 stars.

17 February 2023
Unprompted review
Dope Snow logo

Reply from Dope Snow

Thanks for the Review and your honest feedback here Shannon!

We'll be sure to pass this onto our products team and look to make this a little clearer on the website going forward.

We always recommend using the 'find your size' guide on the website when it comes to picking the right size and if you're still unsure our team are always a message away to help with a more detailed size guide!

You can always try your gear on before hitting the slopes and we offer free returns for a full refund within 30 days provided that your gear is unworn and that you have the original tags. :)

Elliott @ Dope Snow

Rated 5 out of 5 stars

Very satisfied with my order

I wanted to purchase the Annok snowboarding jacket but I wasn’t sure what size. I was able to message customer service for their opinion and they were able to send me a size chart. They were very fast at responding and shipping was unbelievably fast! I had my jacket within 3 days from the purchase date. It is very good quality and heavy waterproof material.
I am very satisfied with Dope Snow.

16 February 2023
Unprompted review
Dope Snow logo

Reply from Dope Snow

Hey Megan!

Thanks for sharing your experience with us!

We're so happy to hear that our customer service team was able to help with sizing, we know it's not always easy ordering online!

We're also glad to hear that you're happy with the quality of your new Annok jacket and that your order reached you so quickly.

Have fun on the slopes!

Elliott @ Dope Snow

Rated 5 out of 5 stars

Amazing clothes!!!

Clothes are an amazing fit and great looking! Size of the jeans and jacked were perfect and the service even better 🚀 ..for the remaining clothes (with the wrong size) I received a package with retour label and a glue strip, love it! 💪🏼 usually I don’t write a review, but Dope deserve it!! Curious if it’s also een goei pils outfitje

15 February 2023
Unprompted review
Dope Snow logo

Reply from Dope Snow

Thanks so much for your review Felix!

Glad to hear that you love your new gear and that that the sizing was perfect!

Elliott @ Dope Snow

Rated 5 out of 5 stars

Dope snow gear is top quality.

Dope snow gear is the best I've ever bought. Love the cheeky hidden pocket in my jacket and the fit, style and quality is of the highest order. Honestly, my wife and I love it.

13 February 2023
Unprompted review
Dope Snow logo

Reply from Dope Snow

Thanks so much for your review Michael!

Glad to hear that you love your new gear!

Elliott @ Dope Snow

Rated 5 out of 5 stars

Thank you very much for the delivery of…

Thank you very much for the delivery of the jacket I ordered :) I am very satisfied, the jacket is amazing
I recommend your store to everyone
thank you very much

7 December 2022
Unprompted review
Dope Snow logo

Reply from Dope Snow

Thanks so much for your review Beata!

So great to hear that you love your new jacket, have fun on the slopes!

Elliott @ Dope Snow

Rated 5 out of 5 stars

If I could rate Dope Snow any higher than 5 stars, I would.

I am not usually one to write reviews but really wanted to share my experience with Dope. I was a bit hesitant initially, ordering from a brand I'd seen advertised online but never heard of before. Eventually, I gave in and took the plunge - and so glad I did. Their snow gear does not only look amazing, it's also really high quality and IT FITS! Delivery super fast, returns process really easy. Their customer service was top notch - the first jacket I'd ordered wasn't the right fit for me so I reached out to the Dope team and asked for alternative recommendations per what I was after - and hey presto, I now have the perfect jacket to go with the best fitting bib pants I've ever owned. If I could rate these guys any higher than 5 stars, I would :) Highly recommend!

13 February 2023
Unprompted review
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Reply from Dope Snow

Thank you so much for your really lovely review we're so happy that you decided to give us a chance and that you love your gear!

Have a great time on the mountain!

Elliott @ Dope Snow

Rated 5 out of 5 stars

Best Ski Coat ever!

Awesome coat! Skied Breckenridge and felt warm without too much bulk. But this coat! The recommended size was right on. Got many compliments. All the pockets and quality of material was superb . Love love my dope snow Aiken jacket!

5 February 2023
Unprompted review
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Reply from Dope Snow

Thanks for the review Deborah! Glad to hear that you love your new gear!

Have fun on the slopes!

Elliott @ Dope Snow

Rated 5 out of 5 stars

Excellent jacket, great customer service

I bought the Adept Jacket in lilac for skiing and I’m extremely happy with it. The purchase experience was excellent, I reached out to the customer support to be advised on the sizing and they responded immediately (I’m usually an S but I sized down for the jacket and it fits perfectly). I then had an issue when the system filled my old address details automatically at checkout and the order was confirmed with those details, but once again the customer support replied to me on chat immediately and corrected the address very quickly.
I placed my order on the Sunday and received it on Thursday (shipped to the U.K.).
The colour is beautiful and not very common for ski wear in my opinion, so it stands out on the slopes. The jacket is warm and gives you room to layers up. I am quite amazed by the quality and I love how many pockets it has. Overall, super happy with the product and the purchase experience, 100% recommended!

31 December 2022
Unprompted review
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Reply from Dope Snow

Thanks for your review and really great feedback Nina, it's really great to hear that our team could help with sizing and that your new gear reached you so quickly!

Have a wonderful time on the slopes!

Elliott @ Dope Snow

Rated 5 out of 5 stars

The gear is fantastic -- non-toxic (no…

The gear is fantastic -- non-toxic (no PFAS), flattering cuts, great fit, features and warmth.

But the customer service ... I am over-the-moon floored. I received my pants THIS MORNING, less than 24 hours from the time I desperately placed my replacement order and emailed to ask about shipping speed, I received my new order. I am so so grateful… I have two small ankle biters (babies not dogs) and so I am very particular about the gear (and toxins) I have around them, given that the littlest one constantly chews my clothing. And here I have my completely dope pants, in time for my trip two days from now. Your customer service is above and beyond impressive. I just became a very loyal customer.

Thanks A MILLION.

10 February 2023
Unprompted review
Dope Snow logo

Reply from Dope Snow

Thank you so much for your lovely review!

We always try to use non-toxic materials as much as possible in our gear and we really hope that you have a wonderful trip with your new pants!

Elliott @ Dope Snow

Rated 5 out of 5 stars

You guys are just amazing and always…

You guys are just amazing and always helpful… I have no words beautiful clothes excellent service thanks to David, Amanda and I forgot third name but all of you are super helpful ❤️ thank you

9 February 2023
Unprompted review
Dope Snow logo

Reply from Dope Snow

Thanks so much for your review Beata! I'l be sure to pass on this really lovely feedback to David, Amanda and the rest of the team!

Elliott @ Dope Snow

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