DoorLoop Reviews 264

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 153 reviews, reviewers overwhelmingly had a great experience with this company, often describing it as a game-changer for their operations. Customers find the platform incredibly user-friendly and efficient, simplifying tasks and making property management much easier. The onboarding process is frequently highlighted as seamless, and the website's intuitive layout allows for quick understanding and navigation. Many appreciate the top-notch customer service, noting the responsiveness, helpfulness, and professionalism of the staff. However, some people mentioned issues with customer service accessibility, reporting difficulties reaching a real person and encountering unhelpful chatbots. A few other people also felt that the system lacked basic functionality or that certain features, like online leases, were outdated.

What people talk about most

User experience

Users describe positive interactions with user experience, finding the software to be user-friendly,... See more

Customer service

Customers had positive experiences with customer service, with many reviewers highlighting the excellent... See more

Service

Clients share ambiguous opinions on service, with many reviewers expressing high satisfaction, praising the... See more

Website

People report positive experiences with the website, finding it easy to navigate and user-friendly for... See more

Staff

Reviewers highlight positive aspects of staff, praising their helpfulness, knowledge, and quick responses.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot say enough good things about our experience with DoorLoop. We only signed up this past October and we are already 100% up and running. The onboarding process was incredibly seamless... See more

Company replied

Rated 5 out of 5 stars

DoorLoop has been a game changer for our day to day operations. We love how efficient the platform is and how quickly it helps us stay organized. The software is extremely easy to use, even when manag... See more

Company replied

Rated 5 out of 5 stars

Business Saver! As a new property manager, Doorloop provided the tools I needed to give my clients (landlords and tenants) confidence that I could manage their properties. The portal is easy to use... See more

Rated 5 out of 5 stars

Love this software, and so do my tenants! I had a pretty good grasp of its operation even before I was all the way through the onboard training due to it's intuitive layout and function. I'm using it... See more


Company details

  1. Property Management Company
  2. Cloud Computing Service
  3. Property Maintenance
  4. Real Estate Developer
  5. Software Company
  6. Software Vendor

Written by the company

DoorLoop is property management software built for speed and the smart choice for people who take growth seriously. This is property management software that actually keeps up with you. It’s surprisingly simple–a perfect blend of everything you need and nothing you don’t–and modern software that is constantly improving. With DoorLoop, you’ll get real support, real fast from people who care and respond in minutes. Say hello to a team that’s easy to work with and goodbye to the risk and pain of switching.


Contact info

4.2

Great

TrustScore 4 out of 5

264 reviews

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No history of asking for reviews

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Replied to 94% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

user friendly for tenants and staff

We have been using DoorLoop for almost a year and absolutely love it. It is very user friendly for our tenants, as well as staff. I love the communications center as it makes sending an announcement super easy and effective. Being able to filter who will receive announcement by person, building or all saves a ton of time. receiving payments is a breeze and checking on tasks takes only seconds. Thanks DoorLoop

9 December 2024
Unprompted review
Rated 5 out of 5 stars

Doorloop is organized and very user-friendly…

Doorloop is organized and very user-friendly: I thought having so many tools all in one place was going to be overwhelming, but it's still easy to learn. The staff has been extremely helpful in all the questions I needed answered, and responds very quickly in my experience.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Simple yet Detailed

From day one customer service and set up has been a breeze. The simple yet detailed software makes managing easier. From maintenance requests to collecting rent, it all meets the needs of what your needing in an managing software.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Few Years with Doorloop

I started using Doorloop a few years ago. The team has been great, and the software is always improving. I highly recommend it to all landlords and property managers.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

The tech support has been amazing

The tech support has been amazing! The Tenant Portals are so very helpful to our tenants. The way rent is collected is fabulous. The accounting is very user friendly and simplified. We took over the property management and decided to do it in house. With Doorloop's help it has been a great experience. We would never sub out our property management again.

3 December 2024
Unprompted review
Rated 5 out of 5 stars

Good Support

Good Support. Software is easy to use and understand. Cost is ideal for Property managers that are starting too.

1 December 2024
Unprompted review
Rated 5 out of 5 stars

Doorloop is a great software for rental…

Doorloop is a great software for rental property especially if you have many that need to be tracked. I can download into QB or enter manually. The payments being processed also show when the money will be deposited into the bank account so this is also great for cash forecasting!

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Doorloop is where I'm planting my flag.

I was referred to Doorloop from an acquaintance in the property management space. He mentioned Doorloop gives the best bang for your buck, and so I decided to give it a try. After my third property management software, I've decided to plant my flag with Doorloop. The customer service is on point, and the software has all of the features (and some) that the big companies have for a fraction of the price. My entire portfolio is section 8 which can be complicated accounting for tenant portions of rent and section 8 portions, but this software makes it easy and user friendly. I would highly recommend you switch to Doorloop.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

A simple, yet powerful tool!

Our management software is such a huge part of our business. When making the switch you want something simple and easy to use for staff and tenants. DoorLoop goes above and beyond to find out what Property Management professionals need. Their regular software updates show that they are listening when we give feedback and express what features we'd find useful to simplify our heavy workloads. Thank you DoorLoop!

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Terrific Door Loop Support

The entire Door Loop support team that I have worked with responds immediately and is so courteous and helpful. I have reached out numerous times to learn how to navigate the system through messaging and two Zoom sessions. I recently had a Zoom meeting with Matt Cave. He addressed everything that I needed in a manner that was easy to understand by sharing his screen and literally walking me through each step. He also introduced me to Door Loop University and Knowledge Base. Very appreciative of the support.

26 November 2024
Unprompted review

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