No problems. Items well packed and quick delivery. New ceramic cupboard and drawer knobs have transformed our kitchen!
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Ordered a handle that wasn't matching ... very easy to return and get the refund sorted and I'm ordering the correct one when back in stock ... great service !!
Company replied
Really quick service. There was an issue with the first handle sent but this was quickly resolved and a replacement was sent FOC within a couple of days. Couldn't ask for a better service
Company replied
We found the door handles we really liked in Door Handle Store - great selection of door handles! - and at a very reasonable price, too. The delivery was swift. When I had a query about one item, the... See more
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Company details
About Door Handle Store
Written by the company
At Door Handle Store we are specialists in premium door handles and accessories. With an extensive array of door hardware, our collections include the best quality hardware on the market.
With our luxury products available through a straightforward Next Working Day delivery service for any order placed before 3 pm, you will receive your new premium door hardware swiftly.
Any orders placed over £150 will also receive free delivery.
Offer your valuable feedback to help maintain the exceptional experience we provide and enhance our incredible customer service.
Contact info
106 Elkington Street, B6 4SL, Birmingham, United Kingdom
- 0800 0590 700
- websales@doorhandlestore.com
- doorhandlestore.com
4.5
Excellent
435 reviews
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Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
I'm really disappointed with the…
I'm really disappointed with the customer service (or absolute lack of it!) from door handle store. We ordered nearly £150 worth of door handles from them, and nearly every single one has arrived damaged. Scratches, bits of missing brass, areas that aren't even covered in the brass, and chips. I've tried contacting them both through DHS and Hiatt hardware and had absolutely no response at all. Really disappointing, do not recommend this company at all.
14 November 2024
Unprompted review
The order wa delivered in very quick…
The order wa delivered in very quick time. The door latches work fine and so do the handles which I am working my round the house to fit.
The handles are smoothe to operate for my wife who has arthritic hands.
17 October 2024
Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Good service
Good service - excellent product. Would recommend. Not a a Disappointed Customer!
16 October 2024
Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Terrible bathroom lock but other handles very good
The call was helpful to help me chose the handles I wanted. However, when they arrived, the bathroom handle which had the lock on was poorly manufactured and the builder had to replace the inside section completely. As a result I had to effectively pay twice for this and the builder said it was a common problem with bathroom door locks which are shoddily done. The other handles, which didn't have the lock mechanism were fine.
19 September 2024
Really helpful customer service and…
Really helpful customer service and great door handles with extra detail
17 September 2024
Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Quality at the right price
Well laid out website, a virtual plethora of options and styles of door handles. If you can’t find your replacements here, then it’s unlikely that you’ll find them anywhere else!
5* service from ordering through to delivery
28 September 2024
Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Love my door handles
Love my door handles. Arrived the next day. So pleased with the service I received. Thanks
11 September 2024
Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Victorian Sprung Mortice Door Knob - Antique Brass - Pair - Designer Levers
The door knobs are beautiful. Delivery and packaging were all good too.
Problem is the provided screws - they are very poor quality with the heads easily getting damaged. You'll be lucky if you can screw all three in without damaging them - even with a decent sized pilot hole pre-drilled.
In the end I had to use the screws from the previous door knobs (wrong colour but much better quality).
You can tell that whoever designed this product never actually tried fitting it to a real door.
Edit: Door Handle Store contacted me with an offer to send out replacement screws (not useful as the installation is already done). They also say they are going to contact the manufacturer about the issue.
As the title suggests this is a review of the product and not of Door Handle Store. Sticking with the 2 star score because the poor quality of the fixings wasted a lot of time during installation.
Edit 2: Updated to 3 stars in part to reflect the excellent service from Door Handle Store. They sent out replacement screws by first class post. These might be useful if I ever take the door-knobs for decorating in the future.
Very pr
13 September 2024
Unprompted review
Reply from Door Handle Store
Thank you for your review and our apologies for the issues you experienced with the screws supplied. As discussed we are looking into this internally and would have been more than happy to provide some replacement screws in the meantime. Thank you for also confirming you were happy with the rest of the service provided and we hope to see you again!
Fast delivery and great products
Fast delivery and great products. Handles are very nice, elegant and sturdy. Would use again.
19 August 2024
Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Great Products
Great products - brass knobs now fitted to my new door and look great. Service okay too although an extra day for delivery to Scotland.
7 August 2024
Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Very satisfied customer
I bought 12 sets of door handles to replace those in my house. I needed advice from DHS to assure myself of size, fit, finish and the lady I interacted with over a series of calls/emails was very helpful. I am very happy with the product - looks good, good price and quality. Next day delivery by DHL was a bonus. Very satisfied customer.
8 August 2024
Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Another satisfied customer
Excellent product quality matched by price and service. Thanks very much.
2 August 2024
Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Badly handled
Thanks to Mohamed at DHS the original problem with the faulty door handle has now been resolved. Thanks also to Trustpilot for their help.
6 August 2024
Reply from Door Handle Store
Thank you for your review and our apologies for the issues you experienced. As discussed a new replacement pair has been sent out, this has been checked prior to dispatch. Please contact us if you have any issues and our apologies once again for any inconvenience caused
Product exactly as described
Product exactly as described, good quality & value for money. It arrived very quickly & was very well packaged.
Thank you
16 July 2024
Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
Reply from Door Handle Store
Thank you so much for taking the time to leave us a great review for others to read! We’re really pleased you’ve had such a great experience with us. If you need anything in the future, please don’t hesitate to contact us.
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