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Door Controls Direct Reviews 

349
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 158 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times and the exceptional quality of the products, noting that items arrive promptly, securely packaged, and exactly as described on the platform. Consumers also appreciate the clear, user-friendly website, helpful staff, and competitive pricing, which together make the entire ordering process smooth, reliable, and completely satisfying. However, some people mentioned experiencing frustrating delivery delays with their orders due to unexpected issues with the third-party courier service rather than the business itself. A few reviewers also noted that scheduled next-day arrivals occasionally took longer than expected to reach them.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting super fast and prompt... See more

Product

Users describe positive interactions with product, highlighting exceptional quality materials, perfect... See more

Service

Clients share positive opinions on service, highlighting a fast and reliable experience from start to finish.... See more

Order

People report positive experiences with order, highlighting a simple and quick online process. Consumers... See more

Price

Consumers find price to be very appealing, consistently highlighting reasonable and cost-effective pricing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lock nicely packed and securely delivered Everything needed was included in the package Exceptional quality material used and managed to fit it into my metal gate. I had tried vigorously to find o... See more

Rated 5 out of 5 stars

This company saved me at 5pm on a Friday evening. I had to change the door control to our London block of flats, and, despite us not being a client they gave me advice which contradicted the manual... See more

Company replied

Rated 5 out of 5 stars

Website was clear and the items described accurately. The locks were definitely cheaper from DCD than any other supplier I tried, which is always a good start. Delivery was as promised too. All round... See more

Company replied

Rated 5 out of 5 stars

I have used door controls direct a number of times. Each time they have offered great service, excellent pricing and quick delivery. It just makes jobs a lot easier when you have suppliers you can rel... See more

Company replied



Company details

  1. Hardware Store

About Door Controls Direct

Written by the company

Your dependable source for door solutions that will keep people safe and secure

Whether you are searching for commercial door closers, mechanical locks, access control systems, or any other door hardware products, you can depend on Door Controls Direct. Our GAI-qualified technical sales team can help you find the right product for the right job, ensuring compliance with building regulations and product standards. 

Door Hardware and Access Control 

We recognise the critical role that doors and their hardware play in the safety and security of any building. Whether you require ironmongery for a listed private residence, a multi-building commercial site, or an upgrade and maintenance project for an office space we supply quality products from industry leading brands. You can rely on us to deliver. 

Our extensive product range encompasses a wide variety of electric locks, insurance rated mortice locks, and CE marked fire door ironmongery tailored to meet your specific requirements. Shop for door handles and hinges to refurbish existing internal and external doors, upgrade cylinder door locks to current security standards, and install compliant panic hardware to final exit doors. 

Fire Door Ironmongery 

Fire doors and fire door ironmongery are crucial components in passive fire protection measures. Shop for fire door signage, intumescent seals, and more with our fire door essentials range. Not sure what you need? We have compiled our own fire door ironmongery kits that cover locking and non-locking doors, escape doors, lift to lock bathrooms, and access control doors. Intumescent kits are included for hinges and lockcases. Separate intumescent packs are also available for concealed door closers, digital locks, and flush bolts. 

The Dependable Door Controls Solution 

Unlock the difference that dependability makes when you choose Door Controls Direct for unmatched reliability in door hardware and access control solutions. Whether you need like-for- like replacement products, door handles to match the latest trends, or ironmongery that is at the forefront of advancing market changes, we are here to help.

Shop online with us at www.doorcontrolsdirect.co.uk and as well as quick delivery on door and window ironmongery, you can view and download product documentation, so end-users are provided with the certification for their door hardware, and you can be sure you have the right product for your project. 

For more information on our door hardware product range, you can visit our website, download our latest edition of our product catalogue or contact our sales team on 01305 263300


Contact info

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Brand New Product Catalogue Out Now!

Your ultimate guide to all door control solutions.

4.9

Excellent

TrustScore 5 out of 5

349 reviews

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4.9

All reviews

(349)

150 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast delivery, great service!

Fast delivery and great costumer service!

29 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Victor,

Thank you for your kind words.

We’re so pleased to hear you were happy with the fast delivery and customer service. Your feedback means a lot to us!

If there’s anything else we can help with, just let us know.

Kind regards,
Sophie

Rated 5 out of 5 stars

Happy Customer

Quick and easy ordering. Satisfied Customer.

23 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning,

Thank you for your feedback.

We’re so glad to hear the ordering process was quick and easy, and even happier to know you're a satisfied customer!

If there’s anything else we can help with, don’t hesitate to get in touch.

Best wishes,
Sophie

Rated 5 out of 5 stars

Great service

Great service. Very quick and exactly what I required.

25 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Ken,

Thank you for your feedback.

We’re really pleased to hear everything was just what you needed and arrived quickly. That’s exactly the kind of service we aim to provide.

If there’s anything else we can help with, just let us know.

Warm regards,
Sophie

Rated 5 out of 5 stars

Great Service from start to on time…

Great Service from start to on time delivery. Would recommend this company.

24 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning,

Thank you for your kind feedback.

We’re so pleased to hear you had a great experience from start to finish and that your order arrived on time. Your recommendation means a lot to us!

If there’s anything else we can help with, just let us know.

Best wishes,
Sophie

Rated 5 out of 5 stars

Door closers order

Door closers order.
Excellent service, Ordered the night before, received them the following day. Well packaged. Will be using again in the future

22 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good afternoon Mark,

Thank you for your kind feedback.

We’re so pleased to hear your order arrived quickly and in perfect condition. It’s great to know the service met your expectations, and we really appreciate your intention to order with us again in the future.

If there’s anything else we can help with, we’re always here.

Kind regards,
Sophie

Rated 5 out of 5 stars

Very helpful

Very helpful, all my equipment come next Day few weeks ago I had a fauty item and they sent the replacement next day. Brilliant.

22 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good afternoon Colin,

Thank you for your kind feedback.

We’re really pleased to hear that your orders have arrived promptly and that our team was able to resolve the issue with your faulty item quickly. It’s great to know the service has met your expectations.

If there’s anything else you need, we’re always happy to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

I found door controls helpful and…

I found door controls helpful and knowledgeable. The parts arrived speedily. Great service

8 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good afternoon Alph,

Thank you for your kind words.

We’re so pleased to hear you found our team helpful and knowledgeable, and that your parts arrived quickly. It’s always great to know our service is hitting the mark.

If there’s anything else we can support you with, please don’t hesitate to reach out.

Kind regards,
Sophie

Rated 5 out of 5 stars

ADVISE GIVEN SAME DAY

ADVISE GIVEN SAME DAY, PROMPT DELIVERY
PERFECT FIT.

21 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good afternoon,

Thank you for your feedback.

We’re glad to hear the advice provided was helpful and timely, and that your order arrived promptly and fit perfectly. That’s exactly the experience we aim to deliver.

If you need any further assistance, we’re always here to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

Quality products delivered quickly and…

Quality products delivered quickly and well designed website.

19 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good afternoon,

Thank you for your kind feedback.

We’re so pleased to hear you were happy with the quality of the products, the speedy delivery, and your experience using our website. It’s great to know everything met your expectations.

If there’s anything else we can help with, please don’t hesitate to get in touch.

Kind regards,
Sophie

Rated 5 out of 5 stars

Great experience

Great experience. Quick dispatch. Very good price for the items.

7 July 2025
Unprompted review
Door Controls Direct logo

Reply from Door Controls Direct

Good afternoon Anish,

Thank you for your feedback.

We’re delighted to hear you had a great experience with us and that you were happy with the quick dispatch and pricing. We really appreciate your support.

If we can help with anything else, please don’t hesitate to reach out.

Kind regards,
Sophie

Rated 5 out of 5 stars

Great help from technical department

Great help from technical department
and speed of delivery

17 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good afternoon,

Thank you for your feedback.

We’re so pleased to hear our technical team were able to assist you and that your order arrived quickly. It’s always great to know our service is making a positive impact.

If you need anything else, we’re just a call or email away.

Kind regards,
Sophie

Rated 4 out of 5 stars

Speedy delivery

Speedy delivery. Good product, well priced

15 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good afternoon,

Thank you for your kind feedback.

We’re glad to hear you were pleased with the speedy delivery, product quality, and pricing. It’s always great to know we’re meeting expectations.

If you need any further assistance, we’re here to help.

Kind regards,
Sophie

Rated 4 out of 5 stars

Brilliant service

Brilliant service, was hassled for this review though

30 June 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Michael,

Thank you for your feedback, we're really pleased to hear you were happy with the service.

We do appreciate you taking the time to leave a review, and we understand your comment. Your feedback helps us improve not only our service but also the experience around sharing reviews.

If there’s anything else we can help with, we’re always here.

Kind regards,
Sophie

Rated 5 out of 5 stars

Excellent

I found exactly what I wanted and the delivery was very quick

7 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Ramsay,

Thank you for your kind feedback.

We’re delighted to hear you found exactly what you needed and that the delivery was quick. It’s great to know everything met your expectations.

If we can help with anything else, please don’t hesitate to get in touch.

Kind regards,
Sophie

Rated 5 out of 5 stars

Ordered parts and arrived the next day

Ordered parts and arrived the next day! Thanks you.

10 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning,

Thank you for your feedback.

We’re glad to hear your order arrived promptly and that everything went smoothly. We appreciate you choosing us.

Kind regards,
Sophie

Rated 4 out of 5 stars

Quality Products

The company provided a quality product with on time delivery.

8 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Norman,

Thank you for your feedback.

We’re pleased to hear you were happy with both the quality of the product and the on-time delivery. We appreciate you choosing us and look forward to assisting you again in the future.

Kind regards,
Sophie

Rated 5 out of 5 stars

Fast service great products

Fast service great products. Very helpful

7 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Darren,

Thank you for your kind feedback.

We’re really pleased to hear you were happy with the fast service and quality of our products. It’s great to know you found the team helpful too.

If there’s anything else we can assist with, please don’t hesitate to get in touch.

Kind regards,
Sophie

Rated 5 out of 5 stars

Brilliant company

I've used this company quite a few times now and never had any issue. Delivery has been always quick and the door control kits I've used have been spot on. Will keep using for the future.

4 July 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good morning Scott,

Thank you for your continued support and kind feedback.

We’re delighted to hear you’ve had consistently positive experiences with our service and products. It’s great to know the door control kits have worked well for you, and we truly value your loyalty.

If there’s anything you need going forward, we’re always here to help.

Kind regards,
Sophie

Rated 5 out of 5 stars

Clear description of product

Clear description of product - delivered on time

17 June 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good afternoon Peter,

Thank you for your feedback.

We’re pleased to hear you found the product description clear and that your order arrived on time. If there’s anything else we can help with, please don’t hesitate to get in touch.

Kind regards,
Sophie

Rated 5 out of 5 stars

Great service

Great service and very Fast delivery although a little expensive considering we aren't that far away.

30 June 2025
Door Controls Direct logo

Reply from Door Controls Direct

Good afternoon,

Thank you for your feedback.

We’re pleased to hear you were happy with the service and the speed of delivery. We appreciate your comments regarding delivery costs and understand your concerns. We continually review our delivery options to ensure we offer the best value while maintaining a reliable service.

If there’s anything else we can assist with, please don’t hesitate to reach out.

Kind regards,
Sophie

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