Doorbellworld Reviews 526

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their quality, ease of installation, and how well they meet their needs, with many finding exactly what they were looking for. The delivery service is consistently highlighted as prompt and efficient, with many orders arriving quickly and well-packaged. Reviewers also appreciate the helpful customer service, noting that staff are knowledgeable and provide good advice, making the ordering process smooth and reassuring. However, some people were dissatisfied with customer service, experiencing issues such as slow replies, incorrect advice, or problems with order cancellations and product returns. There were also occasional concerns about product quality, with some items arriving damaged or not as advertised, and a few customers noted significant delays in receiving their orders.

What people talk about most

Product

Consumers generally express satisfaction with the product, often highlighting its quality, ease of... See more

Delivery service

Reviewers frequently mention positive feedback about the delivery service, highlighting quick and prompt... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the support and follow-up... See more

Order

People report positive experiences with order, often finding the website easy to use and receiving their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All went well with installation, though more written word explanation would help with following the diagrams. UPDATE:- Just seen a review from 3 March 2026. They weren't as happy as they could... See more

Rated 5 out of 5 stars

Easy to use website, ordered the three items individually in one basket instead of as a pre-pack, saved a few quid. Product arrived two days later and works perfectly. Very happy overy.

Rated 5 out of 5 stars

Wanted a doorbell that closely matched with doorbells of 100 years ago for my tenement flat. I am hard of hearing so it’s annoying when people can’t see the fashion small wireless doorbell you’d t... See more

Rated 5 out of 5 stars

Outstanding customer service. Royal Mail failed to deliver the product. Sophia at Doorbellworld hunted it down and discovered it had been returned to the depot, but on visiting the depot Royal Mail... See more


Company details

  1. Internet Shop

Written by the company

Sabrebond Ltd trading as Doorbell World Sabrebond Limited is a family run business which was established in Sheffield in 1986. During this time we have gained a wealth of knowledge in doorbell systems and we offer our own Doorbell World brand with some of our products designed and developed dating back 50 years. Other recognised leading brands are selected to offer various levels of functionality and different price points so there is always a product that is right for our customer and we support all these brands with advice and warranties. Our unique doorbells and chime units combine traditional and modern designs with wireless technology making stylish products that are easy to install and compliment homes and businesses of any age..


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

526 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 3 out of 5 stars

Curate’s egg but great value

Curate’s egg…….bought a replica old fashioned butler’s bell. It is very well made and looks excellent. It was also very good value. Unfortunately, one tiny thing lets it down….the cord supplied with the bell has too much elasticity in it, resulting in about half the energy of the pull reaching the bell mechanism. I will replace the nylon cord with something with zero stretch in it and the bell will work well, I’m sure.

26 January 2026
Rated 1 out of 5 stars

Mechanical doorbell mechanism is very…

Mechanical doorbell mechanism is very poorly made and expensive to replace. A lot of the parts are just plastic and incredibly fragile. We have had a couple replacement and now think we'd just give up. Customer service never replied.

12 September 2025
Unprompted review
Doorbellworld logo

Reply from Doorbellworld

I am sorry you are not happy with the quality of the product. We do sell lots of these and have very few issues. With regards to the lack of contact, apologies again if we did not respond. Usually we are very quick to send out replacements if an item is faulty. I am assuming you purchased the replacements. Could you please confirm how you contacted us to report the faulty items so i can ensure we do not repeat these mistakes. Thanks Jason

Rated 1 out of 5 stars

The Ulooka doorbell I purchased was…

The Ulooka doorbell I purchased was from a google addvert I can’t remember the chaps name who did the review, but out of 5 camera doorbells he put the Ulooka top, on that basis I gave it a try
Never again I speak as I find
Ken Wright
Ps
I never mentioned doorbellworld, where did you see this mentioned in my review? Come on let’s get it right !!
Back again with more info the item reviewed was a Knockeric Ulooka camera doorbell filled in the online form which I was directed to from the Google review paid with Applepay, looking back through my bank statement the money actually went to sp pickdeals, enough said read all the reviews on trustpilot which I wished I had done. Ah well expensive lesson learnt, be careful people
Ken Wright

5 December 2025
Unprompted review
Doorbellworld logo

Reply from Doorbellworld

You are leaving a one star review against our company meaning you are rating us one star, But you didn't buy this from us in the first place. leave the review for the product - not a company that was never involved with the purchase.

Rated 5 out of 5 stars

Great product, good phone support

I wanted a wireless chime for my old wired doorbell and their kit did just the trick for under £40 with two chimes. Phoned to get some advice and staff were knowledgeable.

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Not received

1 January 2026
Doorbellworld logo

Reply from Doorbellworld

Hi. I am sorry you did not receive your order. If an order is not delivered, we are always willing to send a replacement if contacted. Thanks Update. This item is showing as delivered on the 10th jan. I apologise that it took a lot longer than it should to be delivered, but once an order leaves us, we have no control thereafter.

Rated 5 out of 5 stars

After raising a concern about getting a…

After raising a concern about getting a review request for an undelivered product, I experienced excellent customer service. The doorbell was quickly sent to me following that, and I'm very satisfied with its performance.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Really helpful customer service

I found it a bit confusing to get exactly what I wanted, so rang the company. I was lucky enough to speak with Sophia, who couldn't have been more helpful, and helped me through the process. Give this girl a promotion!

11 December 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware

If an item is out of stock, it would seem logical to cancel the order rather than send a completely different item.

Ordered a £92 wireless doorbell system and received an £18 wired bell push button instead.

Avoid this company. More reputable sellers are out there.
Will patiently await my refund

5 December 2025
Unprompted review
Doorbellworld logo

Reply from Doorbellworld

Hi. I am sorry you received an incorrect item. It was clearly a mistake, and we always look to rectify our mistakes quickly if given the opportunity. Thanks

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