Dooprime brother, in connivance with scammers, joins our account in his IB, gives wrong signals, washes the account due to which our capital gets exhausted, say something in the group but leave the gr... See more
Company replied
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See what reviewers are saying
Dear D Prime Support Team, I am writing regarding my pending deposit issue which has still not been resolved. My Details: Name: Irfan Mohammed Rafeeq Client ID: 1277... See more
Company replied
Trading on Doo Prime has been solid so far, particularly for Forex. The flexibility in leverage has allowed me to take calculated risks without overexposing my account. It would be great if they added... See more
Company replied
The educational tools provided by Doo Prime have really helped me sharpen my trading skills. I've learned so much, and the platform's user-friendly design has made the learning process enjoyable.
Company replied
Company details
About D Prime
Written by the company
Welcome to D Prime
D Prime is a global multi-regulated online broker offering a range of trading products across six asset classes to professional investors from all over the world. With a strong industry background, robust technological infrastructure, exceptional trading conditions and client support, we provide best-in-class services, products and tools.
Why D Prime?
As an award-winning provider of professional trading services, we serve an ever-growing community of traders worldwide. Our clients benefit from:
D Prime is a global multi-regulated online broker offering a range of trading products across six asset classes to professional investors from all over the world. With a strong industry background, robust technological infrastructure, exceptional trading conditions and client support, we provide best-in-class services, products and tools.
Why D Prime?
As an award-winning provider of professional trading services, we serve an ever-growing community of traders worldwide. Our clients benefit from:
- Access to 10,000+ Products: Forex, Stocks, Futures, Precious Metals, Commodities and Stock Indices
- Low spreads from 0.01 pips
- Max leverage 1:1000
- Dedicated support available 24/7
- Multiple funding options
- Flexible account types
- Ultra-low latency
Visit dooprime.com
Contact info
Govant Building, Po Box 1276, Port Vila, Vanuatu
- en.support@dooprime.com
- dooprime.com
Breach of guidelines
Never gives the withdrawal
Never gives the withdrawal, always declines for stupid reason and take 2-3 weeks for the amount to credit. Biggest mistake to trade with doo prime. I am not able to withdraw my initial deposit still date it’s been 4 months and there is no solution as the credit card I deposited is closed. And there card details the acc shows are not mine.
6 December 2024
Unprompted review
Reply from D Prime
Dear Flavy Dsouza,
Hope you are doing well.
Regarding your concerns about withdrawals, please note that Doo Prime is committed to adhering to all regulations and maintaining a secure environment for our clients. If the original deposit method is unavailable, alternative solutions are always available to ensure funds are returned.
We encourage you to contact our customer support team for assistance in resolving this matter efficiently. Rest assured, our team is ready to provide a clear and practical resolution.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, you can also reach out to our customer service via:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
We look forward to assisting you.
Best regards,
Danielle
Customer Advocate @ Doo Prime
Doo Prime's is easy to use and helps me…
Doo Prime's is easy to use and helps me manage trades effectively, though I do miss the convenience of mobile trading at times.
6 January 2024
Unprompted review
Reply from D Prime
Dear Troya Sorokin,
Hope you are doing well.
Thank you for your feedback! We're delighted to hear that you find Doo Prime's platform easy to use and effective for managing your trades.
To address your comment about mobile trading convenience, we’re happy to let you know that Doo Prime offers a mobile app to enhance your trading experience on the go! You can download it here: https://www.dooprime.com/en/trading-platform/intrade.
The app ensures you can trade seamlessly anytime, anywhere, with the same reliability and functionality as our desktop platform.
If you need assistance with the mobile app or have any further inquiries, feel free to reach out to us.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you for choosing Doo Prime, and we look forward to providing you with an exceptional trading experience!
Best regards,
Danielle
Customer Advocate @ Doo Prime
Doo Prime's desktop platform is great
Doo Prime's desktop platform is great; a mobile app would add on-the-go flexibility.
6 January 2024
Unprompted review
Reply from D Prime
Dear Giada Camic,
Hope you are doing well.
Thank you for sharing your thoughts with us. We’re delighted to hear that you enjoy using our desktop platform. For on-the-go trading, we’re pleased to inform you that Doo Prime does have a mobile app! You can download it here: https://www.dooprime.com/en/trading-platform/intrade.
The mobile app provides flexibility and convenience, allowing you to manage your trades anytime, anywhere. It offers the same reliability and advanced features as our desktop platform to ensure a seamless trading experience.
Should you have any questions or need assistance setting up the app, our team is always here to help.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you for choosing Doo Prime, and we look forward to enhancing your trading experience!
Best regards,
Danielle
Customer Advocate @ Doo Prime
The educational resources on Doo Prime…
The educational resources on Doo Prime are highly beneficial, and the intuitive desktop platform easily makes up for the absence of a mobile app.
1 December 2023
Reply from D Prime
Dear Conor Klein,
Hope you are doing well.
Thank you for your kind words! We're delighted to hear that you find our educational resources beneficial and our desktop platform intuitive. Your feedback about the absence of a mobile app has been noted, and we’re continuously working to enhance our services to meet your expectations.
Should you have any suggestions or require further assistance, feel free to reach out to us at en.support@dooprime.com or via our customer service lines:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
I apprecited the range of trading…
I apprecited the range of trading products, but I've had some issues with the verification takinglonger than expected. Once that was out of the way, things improved.
1 December 2023
Reply from D Prime
Dear Luis Nelson,
Hope you are doing well.
Thank you for your feedback! We're glad to hear that you appreciate our range of trading products and that your experience has improved after the initial verification process. We understand how important a seamless onboarding experience is and are constantly working to streamline our procedures for greater efficiency.
If you have any additional feedback or require assistance, our team is always ready to help.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
Trading with this platform has been a…
Trading with this platform has been a game-changer for me. The low spreads have allowed me to maximize my profits, Although I did face a minor issue with the platform interface initially. Still, it's been a great experience overall.
1 December 2023
Reply from D Prime
Dear Marshall Mccarty,
Hope you are doing well.
Thank you for your feedback! We're delighted to hear that our low spreads have positively impacted your trading experience. We appreciate your patience regarding the initial platform interface issue and are pleased that your overall experience has been great. Your insights motivate us to continue improving our platform to serve you better.
If you have any additional feedback or require assistance, our team is always ready to help.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
The customer support team is very…
The customer support team is very knowledgeable and responsive. They helped me understand the leverage options better, which has boosted my trading confidence. A minor delay in response time, but still good service.
1 December 2023
Reply from D Prime
Dear Marshall Mccarty,
Hope you are doing well.
Thank you for your kind words about our customer support team. We’re delighted to hear that they were able to assist you in understanding the leverage options, boosting your trading confidence. We appreciate your patience regarding the minor delay in response time and will work towards ensuring even quicker service in the future.
If there’s anything else we can help you with, please don’t hesitate to contact us.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
The interface is user-friendly and easy…
The interface is user-friendly and easy to navigate. It makes managing my trades and accounts straightforward and efficient. This has improved my overall trading experience.
29 December 2023
Reply from D Prime
Dear Davis Perkins,
Hope you are doing well.
We’re delighted to hear that you find our interface user-friendly and efficient for managing your trades and accounts. Your positive experience means a lot to us, and we’re committed to continually enhancing our platform to meet your trading needs.
If there’s anything we can assist you with, please feel free to reach out to us.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
This platform offers a lot of…
This platform offers a lot of flexibility in trading, which I appreciate. However, I encountered some delays with the customer support response times. Overall, it's a decent platform.
29 December 2023
Reply from D Prime
Dear Owen Davidson,
Hope you are doing well.
Thank you for your feedback! We’re pleased to hear that you value the flexibility our platform offers in trading. We understand the importance of timely support and apologize for any delays you may have experienced. Please be assured that we’re continually working to enhance our response times to serve you better.
If there’s anything further we can assist you with, please don’t hesitate to contact us.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
Fake company B booker
Fake company
Slippage
Profit accounts makes zero
F Chinese owner staying uk
F pakistan Local agent
F Managers In Cyprus and Malaysia and Singapore Etc
They Eat my 51000$ Within Few seconds made big slippage
Now Be ready F Doo Prime
Will f your broker on social Media
8 November 2024
Unprompted review
Reply from D Prime
Dear Forex Ustad,
Hope you are doing well.
Thank you for reaching out. Please be assured that Doo Prime is committed to providing a secure and reliable trading environment for all of our clients. We take complaints seriously, and we aim to resolve any issues promptly.
If you believe there has been an issue with your account or trading conditions, we kindly ask that you contact our customer support team directly at en.support@dooprime.com so that we can investigate the matter further and assist you with resolving it. We are committed to addressing any concerns you may have.
Should you have any other concerns or need assistance, feel free to reach out to us.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
I experienced a bit of a delay with the…
I experienced a bit of a delay with the verification process, which was frustrating. However, once verified, the trading experience has been satisfactory with good support and platform reliability.
28 December 2023
Reply from D Prime
Dear Jack Campbell,
Hope you are doing well.
Thank you for sharing your feedback with us. We understand that the verification process can sometimes be a bit time-consuming, and we appreciate your patience. We're happy to know that, after the verification was completed, your overall trading experience has been satisfactory.
At Doo Prime, we are committed to providing a seamless and efficient platform for all our traders. Our team strives to offer fast and reliable support to ensure your trading experience remains smooth, and we are glad to hear that this has been the case for you.
If you have any further questions or need assistance with anything else, please don’t hesitate to reach out to us. Our support team is available around the clock, and we're here to ensure you get the help you need to enhance your trading journey.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
I had a minor issue with funding my…
I had a minor issue with funding my account, but the support team resolved it quickly. Despite this, trading has been beneficial, especially with their low spreads.
20 October 2024
Reply from D Prime
Dear Tiril Nygård,
Hope you're doing well.
Thank you for sharing your experience with us! We're glad to hear that our support team was able to resolve the funding issue quickly and that you're finding the trading experience beneficial, especially with our low spreads. We always strive to provide efficient solutions and ensure a seamless trading environment for all our clients.
If you have any further questions or need additional assistance, please feel free to contact us at en.support@dooprime.com or reach out to our customer support team at:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
We appreciate your continued trust in Doo Prime and look forward to supporting your trading success.
Best regards,
Danielle
Customer Advocate @ Doo Prime
The worst trading experience I have…
The worst trading experience I have ever had in my life, 1. Technical problems 2. Delayed response 3. High commission 4. I lost my account here due to some of their technical problems in closing the deal and stop loss
10 November 2024
Unprompted review
Reply from D Prime
Dear لولوش اكرمن,
Hope you are doing well.
We deeply regret to hear about your dissatisfaction with your trading experience. At Doo Prime, we strive to provide a seamless trading environment for all our clients. We take your concerns regarding technical issues, delayed responses, and commissions very seriously and would like to investigate further to resolve any issues you have faced.
Please share your account details and any specific incidents related to your concerns with us at en.support@dooprime.com, or contact our support team directly:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Your feedback is invaluable in helping us improve our services. Thank you for bringing this to our attention.
Best regards,
Danielle
Customer Advocate @ Doo Prime
Due slippage / Scam
Due to Slippage, the ID (386063) has lost Fifty Thousand Dollars which is totally a scam. I strongly urge you to return back the funds in the account. If you don't I'll not let you operate in this South Asia region (Pakistan, India, Bangla, Iran). for your information, If you don't know Imran Sajid then ask from a relevant person. Don't create problems for yourself. A soft advice.
18 November 2024
Unprompted review
Reply from D Prime
Dear Valued Client,
Hope you are doing well.
Thank you for reaching out and sharing your concerns regarding your account). At Doo Prime, we take matters involving trade execution and customer experience very seriously. Please note that slippage is a natural market occurrence, particularly during times of high volatility or low liquidity. It is not an intentional act and aligns with market conditions globally.
To address your issue thoroughly, we kindly request you to provide further details, including trade records or any additional documentation, so our team can investigate this matter promptly. Transparency and fairness remain at the core of our operations.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
My experience with Doo Prime has been…
My experience with Doo Prime has been generally positive, but I do think the user interface could be simplified. It's not the most intuitive platform I've used, and it took me a while to find all the tools I needed. Once you're familiar with it, it's great, but it can be a bit of a learning curve for beginners.
30 May 2024
Reply from D Prime
Dear Chase Reed,
Hope you are doing well.
Thank you for your valuable feedback and for sharing your experience with us. We’re pleased to know that, overall, your experience with Doo Prime has been positive and that you’ve found our platform effective once familiar with its tools.
We also recognize your point regarding the initial navigation of our user interface. Providing a seamless and intuitive experience for both new and experienced traders is a key priority, and we appreciate your candid feedback. It helps us identify areas where we can make meaningful enhancements to improve usability.
If there are specific features or aspects you believe could make navigating the platform easier, we’d love to hear more. Your insights are invaluable as we continue to refine and enhance the trading experience for all of our clients.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
Must read this review before you open…
Must read this review before you open your account with doo prime
My name is monali patel. Client id number # 339531. They holding my deposit and withdrawal from more then 80 days. My account manager keep saying same thing every time you want your deposit? But what about my profits i made more then $5900. Here is the problem with doo prime i had hft high frequency trading ea. all trade place with limit order. Doo prime cent account system not build for this ea and also same time doo prime cent account never inner connected with bank or bigger broker they keep all profit and loss because most of the people loose money in forex. Now i made money because slippage benefit to me. Thats not my problem. Now they block my trading so i cant download statement or etc. if anyone else having issue with them i am living financial service name where they registered. I cant put email address here due to trustpilot policy just google “ financial name complain email adress it will pop-up I cant take this company down by my self. But we can 1) vanuatu finacial 2) mauritius financial services 3) seychelles financial
Best of luck
13 November 2024
Unprompted review
Reply from D Prime
Dear Monali Patel,
Hope you are doing well.
Thank you for reaching out and sharing your experience. We understand that timely access to funds and transparent communication are of critical importance to our clients. We do not withhold client withdrawals without valid reasons, and our platform is committed to fair trading practices.
While we cannot address specific account concerns in this public forum, we encourage you to continue direct communication with your account manager and our support team. Should you feel that your concerns have not been adequately resolved, we urge you to contact our support team using the details below to escalate your case for further review.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
I've traded with Doo Prime for a few…
I've traded with Doo Prime for a few months and value their wide range of instruments and professional support. However, the platform could be more beginner-friendly and less overwhelming for new traders. Doo Prime could also benefits from being more active on social media to enhance user engagement.
6 July 2024
Reply from D Prime
Dear William Henry,
Hope you are doing well.
Thank you for sharing your experience with Doo Prime! We’re delighted that you value our wide range of instruments and professional support, as our goal is to provide a comprehensive and dependable trading environment.
We appreciate your constructive feedback regarding making the platform more beginner-friendly. Supporting traders of all experience levels is important to us, and we’re always looking for ways to enhance usability and make trading less overwhelming for newcomers. Additionally, your suggestion about increasing our social media activity to engage with users is duly noted and appreciated.
If you have any specific ideas or need further assistance, please let us know. We’re here to help!
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
DooPrime's commitment to technology is…
DooPrime's commitment to technology is evident in their seamless trading processes. I've never experienced downtime, and transactions are incredibly fast. However, more frequent updates and features would help keep the platform ahead of others.
30 September 2024
Reply from D Prime
Dear Julián Robles,
Hope you are doing well.
Thank you for sharing your experience with us! We’re delighted to hear that our commitment to technology has made your trading processes seamless, with fast transactions and consistent uptime. Delivering a reliable and efficient platform is at the core of what we do.
Your suggestion for more frequent updates and features is greatly appreciated. Staying ahead and offering the most innovative tools and services is a key priority, and your input helps us continue improving.
If you have any specific features or updates you’d like to see, please feel free to let us know!
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
While Doo Prime offers a robust trading…
While Doo Prime offers a robust trading platform, I find their interface a bit complex for beginners. Simplified trading tools and a more detalied guide would really help those just starting.
2 August 2024
Reply from D Prime
Dear Juan Manuel Castro,
Hope you are doing well.
Thank you for your thoughtful feedback! We’re pleased to know that you appreciate the robustness of our platform, and we understand the importance of a user-friendly interface, especially for those new to trading. Your suggestion for simplified trading tools and a more detailed guide is very valuable, and we’re continuously working to improve accessibility for traders at all experience levels.
Please keep an eye out for future updates that may address these areas, and feel free to reach out if you have any questions in the meantime.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
Every transaction with DooPrime is…
Every transaction with DooPrime is swift and seamless, which is critical for my tarding startegy. Their ultra-low latency and robust infrastructure ensure that my trades are executed almost instantaneously.
6 October 2024
Reply from D Prime
Dear Aaron Hermans,
Hope you are doing well.
Thank you for your fantastic feedback! We’re thrilled to hear that our ultra-low latency and robust infrastructure are supporting your trading strategy with swift and seamless transactions. Ensuring rapid trade execution is something we take pride in, as we know how critical it is for our clients’ success.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Contact Information:
Email: en.support@dooprime.com
For further inquiries, please visit our official website or contact our customer service:
AUS: +61 2 9128 0800
HK: +852 3704 4241
CN: +86 40 0842 7539
SG: +65 6011 1415
Thank you and have a great day.
Best regards,
Danielle
Customer Advocate @ Doo Prime
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