Dooprime brother, in connivance with scammers, joins our account in his IB, gives wrong signals, washes the account due to which our capital gets exhausted, say something in the group but leave the gr... See more
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See what reviewers are saying
Dear D Prime Support Team, I am writing regarding my pending deposit issue which has still not been resolved. My Details: Name: Irfan Mohammed Rafeeq Client ID: 1277... See more
Company replied
Trading on Doo Prime has been solid so far, particularly for Forex. The flexibility in leverage has allowed me to take calculated risks without overexposing my account. It would be great if they added... See more
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The educational tools provided by Doo Prime have really helped me sharpen my trading skills. I've learned so much, and the platform's user-friendly design has made the learning process enjoyable.
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Company details
About D Prime
Written by the company
Welcome to D Prime
D Prime is a global multi-regulated online broker offering a range of trading products across six asset classes to professional investors from all over the world. With a strong industry background, robust technological infrastructure, exceptional trading conditions and client support, we provide best-in-class services, products and tools.
Why D Prime?
As an award-winning provider of professional trading services, we serve an ever-growing community of traders worldwide. Our clients benefit from:
D Prime is a global multi-regulated online broker offering a range of trading products across six asset classes to professional investors from all over the world. With a strong industry background, robust technological infrastructure, exceptional trading conditions and client support, we provide best-in-class services, products and tools.
Why D Prime?
As an award-winning provider of professional trading services, we serve an ever-growing community of traders worldwide. Our clients benefit from:
- Access to 10,000+ Products: Forex, Stocks, Futures, Precious Metals, Commodities and Stock Indices
- Low spreads from 0.01 pips
- Max leverage 1:1000
- Dedicated support available 24/7
- Multiple funding options
- Flexible account types
- Ultra-low latency
Visit dooprime.com
Contact info
Govant Building, Po Box 1276, Port Vila, Vanuatu
- en.support@dooprime.com
- dooprime.com
Breach of guidelines
I have tranfered 155 USD in my wallet…
I have tranfered 155 USD in my wallet to MT5 nut the same has not been credited in my trading plarform and i kept writing them an email but their revert are very unsatifactoy and only saying technical issue. dont deal wih them.
1 March 2026
Unprompted review
Reply from D Prime
Dear Client,
We understand how concerning it can be when a transfer does not appear as expected in your trading account.
Please note that internal transfers between wallet and trading accounts are generally processed promptly. However, in some cases, delays may occur due to temporary technical issues, system synchronization, or necessary internal checks.
Kindly be assured that we do not withhold client funds, and any transaction status can be verified within our system records. For privacy and security reasons, we are unable to discuss account-specific details on public platforms.
We sincerely invite you to contact en.support@dooprime.com
using your registered email address and include your wallet ID and transaction details. Our relevant department will review the matter thoroughly and provide you with a detailed update.
Your feedback is important to us, and we remain committed to resolving any outstanding concerns in a transparent and professional manner.
Kind regards,
Customer Advocate Team
D Prime
After months of regular use
After months of regular use, it hasn’t given me surprises. That consistency matters a lot.
19 February 2026
Unprompted review
Reply from D Prime
Dear Client,
Thank you for sharing your experience with us.
We’re pleased to hear that after months of regular use, the platform has remained consistent and reliable for you. Stability and predictable performance are key priorities for us, and it’s encouraging to know that this has positively impacted your experience.
Should you ever need assistance or have suggestions for further improvements, please feel free to reach out to our support team using your registered email address. We’re always here to help.
Kind regards,
Customer Advocate Team
D Prime
He is such a great soul,I really…
He is such a great soul,I really enjoyed his wisdom in trade and guidance for risk management
27 February 2026
Unprompted review
Reply from D Prime
Dear Client,
Thank you for sharing your positive feedback.
We’re delighted to hear that you had such a meaningful experience and that the guidance on trading and risk management was valuable to you. Providing professional support and responsible trading guidance is something we truly prioritize.
If you ever need further assistance or support, please feel free to reach out to our team using your registered email address. We’ll be happy to assist you.
Kind regards,
Customer Advocate Team
D Prime
SCAM ALERT: Doo Prime Seized Profits, Blocked Access, and Defrauds Investors Despite Manchester United Sponsorship
I am writing this to warn all global investors about the fraudulent activities of Doo Prime. My experience proves that this company is not a reliable broker but a "scam" entity that targets successful traders.
The Process:
I traded with Doo Prime following all market rules. Every single day, the company sent me official daily statements, confirming my trades and balance. They even collected commissions from my transactions, meaning they accepted and profited from my activity. Initially, they allowed a withdrawal of approximately 1,000 USD to build a false sense of security.
The Fraud:
Suddenly, without any technical evidence or valid reason, Doo Prime halted my trading, blocked my access to the client portal, and seized all my remaining profits (refer to my previous logs for the exact amount). They have effectively stolen my funds by preventing me from even seeing my own account history.
Lack of Communication & Professionalism:
When I started reporting this on social media, they briefly contacted me claiming an "ongoing investigation." However, this was just a stalling tactic. They have since cut all communication, ignoring dozens of emails sent to their compliance, support, and management departments.
Brand Reputation & Sponsorships:
Doo Prime is a global sponsor of Manchester United. It is a disgrace that a world-class club is associated with a broker that steals from its clients. We have already contacted Manchester United to inform them that their sponsor is damaging their prestigious brand. Reliability is everything in finance; "Money is a coward; it only goes where it feels safe." By cutting communication and refusing to settle, Doo Prime has proven it is an unsafe environment.
Legal Actions:
I am now escalating this matter to the Labuan FSA and relevant financial authorities. I am also preparing a formal report for cybercrime units and international police (Interpol/local authorities) regarding the seizure of digital assets and funds.
Final Warning:
Do not trust Doo Prime. They are small enough to steal a retail investor's profit but too cowardly to face the consequences. Stay away if you value your capital!
23 January 2026
Unprompted review
Reply from D Prime
Dear Client,
We understand your concerns and the seriousness of the statements made.
First, D Prime does not seize client profits or restrict accounts without basis. Any limitation on trading access or withdrawals is applied only when required under internal compliance, risk management, or regulatory review procedures. These processes are standard within the financial industry and are not related to whether a client is profitable.
Regarding Manchester United, D Prime is indeed an official sponsor. However, sponsorship partnerships are brand collaborations and are completely separate from operational, compliance, or account-related matters.
For privacy and security reasons, account-specific details cannot be discussed publicly on review platforms. If your account is under review, the matter must be handled through our official support channel. We encourage you to continue communication via en.support@dooprime.com
using your registered email address so the relevant department can provide a formal update.
Kind regards,
Customer Advocate Team
D Prime
The website provides two options for…
The website provides two options for identity verification: facial verification and manual document upload. Despite this being clearly stated, customer support repeatedly insists on only one method and continues sending copy-paste responses. It appears that the support team does not fully understand their own platform’s verification process. This lack of clarity and proper assistance is disappointing.
22 February 2026
Unprompted review
Reply from D Prime
Dear Client,
Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding the identity verification process.
Please note that while our platform may display multiple verification options (such as facial verification or manual document upload), the available method can vary depending on the account status, jurisdiction, or internal compliance requirements. In certain cases, only one verification method may be applicable to ensure regulatory standards are met.
We understand how repeated responses can feel frustrating, and we appreciate your feedback regarding the clarity of communication. If your verification is still pending or unclear, we kindly ask you to contact us again at en.support@dooprime.com
using your registered email address so the relevant team can review your specific case and provide precise guidance.
Kind regards,
Customer Advocate Team
D Prime
Fraud
**1★ Trustpilot Review:**
Very disappointing experience. I deposited $30 and received a 100% bonus, making my balance $60. After trading, when my equity came back to my original deposit amount ($30), the remaining bonus was automatically removed and my balance became $0 without any clear warning. This feels unfair and misleading. The bonus terms were not properly explained. Not recommended.
1 February 2026
Unprompted review
Reply from D Prime
Dear Client,
Thank you for sharing your feedback.
Please note that promotional bonuses are subject to specific terms and conditions. In most cases, bonus credit serves as trading margin support and may be automatically adjusted or removed when account equity falls to a certain level, including when it returns to the original deposit amount. This mechanism is outlined in the bonus policy and is not intended to be misleading.
We understand that bonus structures can sometimes be confusing, and we encourage all clients to carefully review the promotion terms before participating.
If you would like clarification regarding how the bonus adjustment was applied to your account, please contact us at en.support@dooprime.com
using your registered email address so the relevant team can review your case in detail.
Kind regards,
Customer Advocate Team
D Prime
I am extremely disappointed and frustrated with Doo Prime.
They are currently holding $3,892 of my funds and have completely disabled my withdrawal access.
I deposited $1,520 on 2026-01-21. During that period, Gold was highly volatile. On Friday, I placed trades that were floating in loss, so I kept them open. When the market reopened on Monday, there was a large gap in Gold in my favor, and I made $2,372 in profit.
This brought my total balance to $3,892.
A few days later, I requested a withdrawal. That is when the problems started.
Doo Prime rejected my withdrawal request and sent me an email accusing me of “bonus abusing.” They said they would deduct my profits. This accusation is completely unacceptable. I traded under normal market conditions, took real risk, and the market moved in my favor. That is not abuse — that is trading.
Since then:
My withdrawal function has been disabled.
I cannot withdraw my profits.
I cannot even withdraw my original deposit of $1,520.
It has been nearly one month with no proper resolution.
I have sent multiple emails to support
and received no meaningful response.
What makes this even worse is that I know their standard response on review platforms like Trustpilot. They usually reply publicly asking customers to “send details to support” — even though I have already sent multiple emails with full details and my account information. Repeating the same copy-paste response here will not solve the issue.
I am publicly requesting Doo Prime to:
Provide a clear explanation with evidence of this so-called “bonus abuse.”
Restore my withdrawal access immediately.
Release my full balance, including my original deposit.
Until this matter is resolved, I cannot recommend this broker to anyone. Blocking withdrawals after a client makes profit is a serious red flag.
I hope Doo Prime will finally respond properly instead of sending automated replies.
20 February 2026
Unprompted review
Reply from D Prime
Dear Client,
We understand your concerns and the frustration you have expressed. However, please note that account-specific matters, including withdrawal reviews and compliance decisions, cannot be handled or investigated through review platforms.
If you believe there has been any misunderstanding regarding your account (ID 1793546), we kindly ask you to contact our official support team directly at en.support@dooprime.com
using your registered email address. Our relevant department will review your case and provide clarification through the proper channel.
For privacy and security reasons, we are unable to disclose or discuss account details publicly.
Kind regards,
Customer Advocate Team
D Prime
BROKER Client Misconduct‼️ Refuse Withdrawals
Hello TRADERS, lets All form a regulatory compliant file a regulator procedure to report this broker and get it stopped from services, As Clients we are facing many losses with no solutions provided and they are not being answerable, Many Clients are giving negative report, its time we deal with this broker to give back denied withdrawals for no reasons, like This CLIENT TO HAD THIS CASE (Withdrawal Disabled After Profit - my lD 1789224 ). The broker should be held accountable for this continuous unchallenged behavior, Its time up, No to scam brokers!!! Lets go to the FSC AND REPORT
11 February 2026
Unprompted review
Reply from D Prime
Thank you for sharing your concerns.
We take such allegations very seriously and strongly refute any claims suggesting misconduct. D Prime operates in accordance with applicable regulatory requirements and maintains strict internal compliance, risk control, and withdrawal review procedures to ensure fairness and transparency for all clients.
Withdrawal requests are not denied without reason. In certain situations, reviews may be required in line with regulatory obligations, account verification standards, or risk management policies. Each case is assessed individually and handled with due diligence.
We encourage the client referenced, or any client experiencing concerns, to contact our official support team directly at en.support@dooprime.com
with full account details so the matter can be formally reviewed and clarified. We are committed to addressing concerns through proper communication channels.
Customer Support Advocate
Danielle
D Prime
Claiming incorrect address to avoid processing the withdrawal.
I've always deposited and lost money, never made any profit. I'm trying to withdraw part of my deposit, and they're claiming I entered the wrong cryptocurrency (I'm not a beginner with cryptocurrency and I'm doing everything correctly). I even recorded a video, and they won't let me withdraw $78 from my own deposit claming incorrect adress.
9 February 2026
Unprompted review
Reply from D Prime
Dear Client,
Thank you for sharing your concern. We understand how frustrating this situation must feel, especially when it involves your withdrawal.
Please note that cryptocurrency withdrawals require strict verification of the wallet address and network to ensure the security of client funds. If there is any mismatch in the address format, selected network, or other required details, the system may flag the request to prevent potential loss of funds. This process is in place purely for security reasons.
We kindly ask you to contact us through our official support channels and share the withdrawal details, including the wallet address used and the network selected. If you have a recording, you may also provide it so our relevant team can review the case thoroughly and clarify the matter for you.
You may reach us via our Help Center or by emailing en.support@dprime.com
. We are committed to reviewing your case and providing a clear explanation.
Best regards,
Customer Support Team
D Prime
Very Disappointing
This broker deducted my funds and failed to explain why. Customer service did not reply despite many follow-ups. One of the worst experiences I’ve had.
7 January 2026
Unprompted review
Reply from D Prime
Dear client,
Thank you for bringing your feedback to our attention. We understand how important clarity and timely communication are when it comes to account-related matters. Please be assured that all such concerns are reviewed carefully by the relevant team, and any reported case is subject to internal verification in accordance with our procedures. We encourage you to reach out through our official support channels so your enquiry can be properly reviewed and followed up where applicable.
For more information, please visit our Help Center, where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com.
Best regards,
Danielle
Customer Advocate @ D Prime
Notice of Swap Arbitrage Activity for Client: [778303]
They just looking for profit not for customers, starts trading around 6 months, they take swap for sale position and my trade hold few month now they asking for swap chargeback.
Is this any chance or any teams and condition included about it? Is this joke?
My account balance around 4000$ now and trying to withdraw money and the decline the withdrawal and not any response from anyone, there is one support agent called david tran he just taking money without any reason,
The asking money and send email about swap chargeback, for buy position they charge swap and for sale asking chargeback looks scam company.
7 January 2026
Unprompted review
Reply from D Prime
Dear client,
Thank you for sharing your feedback. We note your comments regarding swap-related adjustments and withdrawal status. Please be advised that swap charges and any related reviews are applied in accordance with our trading terms and internal compliance frameworks. Where trading activity is identified for further assessment, the account is reviewed through established procedures to ensure alignment with applicable policies before any transaction is finalized.
If your withdrawal request or account activity is under review, the relevant team will continue the assessment through the appropriate internal channels. We encourage you to correspond with us via our official support channels so your enquiry can be reviewed and followed up accordingly.
For more information, please visit our Help Center , where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com.
Best regards,
Danielle
Customer Advocate @ D Prime
All Funds Deducted, No Response
All my USD balance was deducted without a clear explanation. I contacted customer support many times, but even after 25 days, I received no response. I also had an IB account, and my IB commission was deducted as well. This is completely unacceptable and financially damaging.
1 January 2026
Unprompted review
Reply from D Prime
Dear client,
Thank you for sharing your feedback. We note your concerns regarding balance deductions and the status of your enquiries. Please be assured that any account adjustments, including those related to trading activity or partner arrangements, are reviewed in accordance with established internal policies and compliance procedures. Where a case requires additional verification, it is assessed through the appropriate channels before any conclusions are finalized.
To allow the relevant team to review your case thoroughly, we encourage you to reach out through our official support channels with the necessary references so the matter can be followed up accordingly.
For more information, please visit our Help Center , where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com.
Best regards,
Danielle
Customer Advocate @ D Prime
Unfair Swap Chargebacks & Poor Transparency
Trading with Doo Prime became extremely stressful. I received USD 6,000 in swap, but later USD 10,500 was charged back with no clear explanation. Support gave vague answers and refused to provide a proper breakdown, saying it was based on internal calculations. There was no empathy for the financial impact this caused. This lack of transparency and fairness has destroyed my trust. I would not recommend this broker.
10 January 2026
Unprompted review
Reply from D Prime
Dear client,
Thank you for sharing your feedback. We note your concerns regarding swap-related adjustments and the level of clarity you expected during the review process. Please be advised that swap calculations and any subsequent adjustments are assessed in accordance with established trading terms and internal review frameworks. Where such matters are raised, they are reviewed through the appropriate internal channels to ensure consistency with applicable policies.
If you would like your enquiry to be reviewed further, we encourage you to reach out through our official support channels so the relevant team can assess the matter accordingly and follow up where necessary.
For more information, please visit our Help Center , where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com.
Best regards,
Danielle
Customer Advocate @ D Prime
Extremely Unprofessional and Financially Harmful
My experience with Doo Prime has been extremely negative. My account balance was deducted through repeated swap chargebacks without clear or transparent justification. The amounts deducted were significantly higher than the swap I actually received.
Despite contacting their representative multiple times, I did not receive a proper explanation—only vague references to internal calculations. No detailed breakdown, no accountability, and no fair resolution were provided. The communication felt dismissive and unhelpful while my funds were being deducted.
This situation caused serious financial stress and destroyed my trust in this broker. A professional company should treat clients with transparency and fairness, especially when handling large sums of money. Unfortunately, that was not my experience. I strongly advise others to be extremely cautious before trading with Doo Prime.
1 January 2026
Unprompted review
Reply from D Prime
Dear client,
Thank you for sharing your detailed feedback. We acknowledge your comments regarding swap-related adjustments and the impact this situation has had on your experience. Please note that all swap calculations and any subsequent account adjustments are conducted in accordance with established trading terms and internal compliance and review frameworks. Where concerns are raised, they are assessed through structured internal processes to ensure consistency with applicable policies.
If you believe further clarification is required, we encourage you to contact us through our official support channels so the relevant team can review your enquiry and follow up accordingly.
For more information, please visit our Help Center , where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com.
Best regards,
Danielle
Customer Advocate @ D Prime
Unfair and Non-Transparent Swap Chargebacks
My experience with Doo Prime has been extremely disappointing. On one account, I received around USD 6,000 in swap, yet the broker charged back USD 10,500, which is far more than the actual amount received. When I asked for a clear explanation, I did not receive any proper or transparent answer—only vague references to internal calculations. The chargeback was deducted directly from my balance, causing serious financial stress. This process feels one-sided, unfair, and lacking transparency. I strongly advise traders to be very cautious before trusting this broker.
1 January 2026
Unprompted review
Reply from D Prime
Dear client,
Thank you for sharing your feedback. We acknowledge your comments regarding swap-related adjustments and understand the importance of transparency and clarity in such matters. Please note that swap calculations and any subsequent adjustments are conducted in accordance with our established trading terms and internal review frameworks. Where questions are raised, they are subject to assessment through the appropriate internal processes to ensure consistency with applicable policies.
If you believe further clarification is required, we encourage you to contact us through our official support channels so the relevant team can review your enquiry in detail and follow up accordingly.
For more information, please visit our Help Center , where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com.
Best regards,
Danielle
Customer Advocate @ D Prime
They are doing fraud.
They are doing fraud.
When your acount grows suddenly they stole your money in your do prime account and upon chat with customer service they will blame you that your account was compromised and say you we have sent you email in which withdrawal was processed through a pin. They don’t provide or refund your balance. What i have money, i have invested in do prime when my acount grew up they done same with me
and now i have nothing a single penny.
20 November 2025
Unprompted review
Reply from D Prime
Dear client,
Thank you for sharing your feedback. We note your concerns regarding account activity and fund handling. Please be assured that all account actions, including security measures and transaction processing, are conducted in accordance with established procedures designed to protect clients and maintain platform integrity. Any case involving unusual activity or security-related reviews is subject to internal verification and handled through the appropriate channels.
To ensure your situation is properly reviewed, we encourage you to contact us directly via our official support channels with the relevant details, so the responsible team can investigate the matter accordingly.
For more information, please visit our Help Center , where you can also submit a ticket for further assistance, or contact us through en.support@dooprime.com.
Best regards,
Danielle
Customer Advocate @ D Prime
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