Dont Waste Money Reviews 

5,626
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 2,675 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for being exceptionally polite, friendly, and incredibly helpful during home visits or personal interactions. People genuinely appreciate the very smooth and efficient switching process, noting that clear explanations make understanding new energy tariffs and saving money completely straightforward. However, some reviewers were not at all happy with the aggressive sales tactics encountered during unexpected visits at their homes. A few other people also felt that the initially promised financial savings were completely inaccurate, resulting in unexpected costs or noticeably higher bills instead.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and very knowledgeable during their interactions. Reviewers... See more

Customer service

People report positive experiences with customer service, praising staff for being helpful, polite, and... See more

Service

Customers report overall satisfaction and positive experiences with the service. Reviewers frequently... See more

Price

Customers consistently note positive experiences with price, highlighting significant savings and helpful... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that staff members are polite, knowledgeable,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Charlie and Michael come over and we had the most pleasent conversation! They were immensely helpful and informative, they went above and beyond to help us! They even made a summary version to... See more

Company replied

Rated 5 out of 5 stars

Very good pairing. Lively , humorous and sorted everything 👌 Explained comparisons and hopefully we will save some money. 🤞 Unfortunately we did not get their names but nice sales people and kn... See more

Company replied

Rated 5 out of 5 stars

I didn’t realise how much I was being overcharged by my current energy company until I saw the independent reviews. Neither did I realise the price increases due in 1st July and Oct 2026. I signed up... See more

Company replied

Rated 5 out of 5 stars

Was sceptical at first when opening the door, but when I explained I couldn’t move from my current supplier (pay as you go meter that was here when I bought the house), they explained I could and they... See more

Company replied


Company details

  1. Price Comparison Site
  2. Boiler Supplier
  3. Electric Utility Company
  4. Energy Supplier
  5. Green Energy Supplier
  6. Mobile Network Operator

Written by the company

Dontwastemoney.co.uk is dedicated to finding customers both domestic and business, the best deal on their gas and electric. We compare all UK energy tariffs free of charge.

Working hard to find you a better deal on your gas and electricity!

Written by the company

An easy, hassle free way to save money on your home and commercial utility bills.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,626)

2,641 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good experience

It was quick and decent

7 August 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

Very polite

Very polite, helpful and informative

10 August 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 1 out of 5 stars

Stay away

Do not deal with this company. Agent checked my usage and was adamant I'd be paying £80 per month less than current supplier. Signed me up and then when I received the confirmation via email, my actual payment was the same as my current supplier. Very shady sales people.

9 August 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Imran, thank you for your feedback. We’re sorry to hear about your concerns regarding the savings discussed during the sales process.
For clarity, quotes and comparisons are generated using industry data and the information available at the time. The figures provided are estimates based on this data and the details available during the quote. The final Direct Debit amount set by British Gas may differ depending on factors such as the account setup, payment preferences, and their assessment of the customer’s expected usage.
We appreciate your concerns and your comments will be reviewed internally as part of our compliance process. Thank you for bringing this matter to our attention.

Rated 5 out of 5 stars

Excellent service the two young boys I…

Excellent service the two young boys I spoke to were amazing and so friendly and helpful.

3 August 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 1 out of 5 stars

Was completely wrong estimate gas and…

Was completely wrong estimate gas and electric was mixed up totally

5 August 2026
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Reply from Dont Waste Money

Hello Kirsty, thank you for your feedback. We’re sorry to hear that the estimated gas and electricity figures were incorrect and mixed up.
Customers should always be provided with clear and accurate information so they can make an informed decision. Your comments will be reviewed internally as part of our compliance process.
Thank you for bringing this to our attention.

Rated 1 out of 5 stars
Dont Waste Money logo

Reply from Dont Waste Money

Hello, thank you for your feedback. We’re sorry to hear that you felt rushed during the interaction.
Customers should always be given sufficient time to consider their options and should never feel pressured into making a decision. Your comments will be reviewed internally as part of our compliance process.
Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Avoid at all cost!!!

I worked for this company for just over a week, and based on my experience, I wouldn’t recommend it to anyone considering applying.

The pay structure is commission-only, meaning you only get paid if a sale goes through and the customer still wants to proceed when contacted by the customer service team. In my experience, you could spend 10 hours working, travel two hours there and back, and still earn nothing for the day.

During my first week, I was told I had achieved the most sales in the team. When I received my pay, I was surprised by how little I was paid. I was left feeling that the figures didn’t reflect what I had been told. I can’t say for certain what happened, but it left me questioning how the commission was calculated.

At the end of the day, they can keep the money because another day working long hours with no guaranteed pay simply wasn’t worth it for me.

If you’re considering this role, make sure you fully understand that it’s a commission-only position and that there is no guarantee of earnings despite the time and travel involved. If you’re not comfortable with door-to-door sales or approaching people in shopping centres, I’d seriously consider other career options.

My experience was that the role was presented as having huge earning potential, but the reality didn’t match my expectations. Management also benefits from the sales generated by their teams, so it’s important to ask plenty of questions before accepting the role and make sure it suits you.

This is only my personal experience, but I wouldn’t choose to work there again.

1 January 2026
Unprompted review
Dont Waste Money logo

Reply from Dont Waste Money

Hello, thank you for taking the time to share your feedback and your experience of working with us.
We’re sorry to hear that the role did not meet your expectations. We appreciate you sharing your comments and will take your feedback on board as we continue to review and improve our processes.
We wish you all the best for the future.

Rated 5 out of 5 stars

Very helpful, polite and considerate

The two guys who came to see me were very friendly, one of them was learning and he was encouraged by the other one which was nice to see. It was good that they had better tech that was able to get a signal where many can't. They got on with the taking the details they needed and answered my questions

5 August 2026
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Reply from Dont Waste Money

Hello Sue, thank you for your wonderful feedback. We’re delighted to hear that both representatives were friendly and helpful throughout your visit.
It’s great to know that they were able to answer your questions, gather the necessary information efficiently, and that you appreciated the supportive approach between the two team members.
Thank you for taking the time to share your experience. We really appreciate your kind comments and feedback.

Rated 2 out of 5 stars

High Pressure Sales/Inaccurate Messaging

I actually ended up with a slightly worse tariff than if I had switched directly as a British Gas customer. The rep made it sound like the "special tariff" was exclusive to DWM but it was not, it's just one of several new tariffs available on British Gas.

They did not make it clear that they (DWM) were working FOR British Gas, not in partnership as they heavily implied. Due to high-pressure sales tactics, I switched my tariff early, which would have cost me an extra 15 pound per month. I will be cancelling/taking advantage of the cool-off period and will review tariffs myself in September.

The tariff offered was probably the best available (on British Gas) but doesn't account for other providers and they are essentially sales reps for British Gas. Lesson learned, don't let strangers talk you into switching energy. 2/5 - didn't lie to me about the product but did lie about everything else.

5 August 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello, thank you for taking the time to share your detailed feedback. We’re sorry to hear that you felt the sales process was unclear and that you felt pressured into making a decision.
We appreciate your comments regarding how our relationship with British Gas was explained, as this should always be made clear so customers understand who they are dealing with and can make an informed decision.
We can confirm that your application has been cancelled and will not proceed.
Your feedback will be taken on board and reviewed internally as part of our ongoing efforts to improve our sales process and customer experience.
Thank you again for bringing your concerns to our attention.

Rated 1 out of 5 stars
Dont Waste Money logo

Reply from Dont Waste Money

Hello Mo, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

1st Impression

Interaction went really well and happy sofar with outcome

7 August 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Adrian, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

I had a great experience

I had a great experience

7 August 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Richard, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

British gas the switch excellent 👍

Excellent service and easy to get on with the switch plus no worries quick and easy plus I'm already saving thank you all round.

4 August 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello Paul, thank you for your feedback, we’re really glad to hear you were pleased with the service.

Rated 5 out of 5 stars

Very good pairing

Very good pairing. Lively , humorous and sorted everything 👌
Explained comparisons and hopefully we will save some money. 🤞
Unfortunately we did not get their names but nice sales people and know their stuff. Thank you

4 August 2026
Dont Waste Money logo

Reply from Dont Waste Money

Hello, thank you for your feedback, we’re really glad to hear you were pleased with the service.

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