Professional and polite to deal with by phone emails in person Ryan and stephen sorted out my warranty and updates that I reported 3 weeks before warranty ended I was called back for warranty w... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
WOW. Rang Monday, picked up a Range Rover Velar— white with rose gold and black trim, higher spec! Jonny McQuitty— did not quit on me. All questions answered. Tolerated my continuous pho... See more
I took delivery of our Renault Austral in Ballymena. Carol was very informative. She explained all the finance options and car features clearly throughout the process. I would highly recommend her.... See more
Company replied
The man who sold us this car, first sold himself. I could tell right away he was a honest and helpful man. He didn't try to sell us the car he wanted to sell, as some salesmen do, rather he sold... See more
Company details
Written by the company
The Donnelly Group has been synonymous with the motor industry in Northern Ireland since 1947 when Peter Donnelly started a vehicle repair and taxi business in Caledon on the border of Co Tyrone and Armagh. Since then the Donnelly Group has become the largest family owned motor retailer in Northern Ireland, offering new and used cars and vans, motability, vehicles for business from sister company Donnelly Fleet, and aftersales services to include service plans, parts, accessories and the Donnelly Group Accident Management Programme. Donnelly Group works with a range of manufacturer partners including Abarth, Alfa Romeo, Citroen, Dacia, Fiat, Fiat Professional, Honda, Jaguar, Land Rover, Mitsubishi, Peugeot, Renault, SEAT, Suzuki, Toyota, Vauxhall, Volkswagen and Volkswagen Commercial Vehicles, as well as offering a range of approved used vehicles of all makes and models from Donnelly Group Motorstore. With locations across Northern Ireland in Ballymena, Bangor, Belfast, Dungannon, Derry/Londonderry, Enniskillen, Mallusk. Donnelly Group can respond to customer needs quicker and with more convenience than anyone else.
Donnelly Group Northern Ireland
Written by the company
- Keeping the customer central to everything we do!
- Our attention to detail, good service, outstanding value and respect for all are just some of the qualities that instill trust within our customers who return to Donnelly Group year after year and generation after generation.
Reserve your choice online for £99*
Search our range of high quality vehicles online and you ou can instantly reserve your chosen vehicle.
Reservations valid for 48 hours, subject to clearance of funds*
Contact info
Head Office - 59 Moy Road, BT71 7DT, Dungannon, United Kingdom
- 028 8772 2887
- customer.relations@donnellygroup.co.uk
- donnellygroup.co.uk
4.2
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff are exceptional
5 January 2024
Reply from Donnelly Group
Hi Canice, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Land Rover Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
I purchased a 2 year old Citroen…
I purchased a 2 year old Citroen Berlingo from Matthew in Dungannon. I got a great van, a good price and excellent customer service.
Treated so well and am happy
21 December 2023
Reply from Donnelly Group
Hi Julie, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Citroen Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Excellent service received
20 December 2023
Reply from Donnelly Group
Hi Kyle, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Land Rover Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Great service
20 December 2023
Reply from Donnelly Group
Hi Moira, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Vauxhall Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Excellent service and customer focus
14 December 2023
Reply from Donnelly Group
Hi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Vauxhall Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Great people very kind & helpful
10 December 2023
Reply from Donnelly Group
Hi Jess, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at VW Eglinton. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Vitaras, great service and advice
Met with Vitaras at Dungannon branch and he helped us choose our car, great advice and excellent service.
18 December 2023
Reply from Donnelly Group
Hi, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Very efficient service friendly staff
10 November 2023
Reply from Donnelly Group
Hi Sinead, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Renault Ballymena. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Very friendly and helpful staff
Very friendly and helpful staff. Gave me a good deal.
22 December 2023
Reply from Donnelly Group
Hi Ben, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Enniskillen. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Great from start to finish love my new…
Great from start to finish love my new car Matthew even delivered it straight to my door brill service
3 January 2024
Reply from Donnelly Group
Hi Maureen, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Citroen Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Delivery was quick
Delivery was quick, on time,driver was very helpful,great ,over all well satisfied.
3 January 2024
Reply from Donnelly Group
Hi Kieran, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Renault Maydown. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Excellent service
Recently purchased a car from Donnelly’s Enniskillen. Very professional and easy experience. Would highly recommend!
28 December 2023
Reply from Donnelly Group
Hi Carol, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at VW Enniskillen. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Great support and really helpful.
21 December 2023
Reply from Donnelly Group
Hi Mark, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Land Rover Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Excellent
Excellent, honest and personal conduit throughout purchase of the vehicle. Extended warranty on the used car was more valuable than a modest discount.
Highly recommend John McHugh in Dungannon showroom!
18 December 2023
Reply from Donnelly Group
Hi Martin & Mary, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Ballymena. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
I was very happy with the experience happy while dealing with…
I was very happy while dealing with Dylan on the sale of my car
15 December 2023
Reply from Donnelly Group
Hi Margaret, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Vauxhall Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Stephen was a big help at helping us…
Stephen was a big help at helping us purchase our new car. Highly recommend Donnelly group.
2 December 2023
Reply from Donnelly Group
Hi Dena, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Yes it was a good experience people…
Yes it was a good experience people very helpful would go there again
1 December 2023
Reply from Donnelly Group
Hi Alan, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Motorstore Ballymena. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Donnelly and taggers were very helpful…
Donnelly and taggers were very helpful in me getting my new car.
14 December 2023
Reply from Donnelly Group
Hi Colm, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Peugeot Maydown. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
Michael was very attentive and a…
Michael was very attentive and a brilliant sales man.
15 December 2023
Reply from Donnelly Group
Hi Michael, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Land Rover Dungannon. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
I had a good and help ful fella helping…
I had a good and help ful fella helping me to find the right car for me i had my last car from donnellys great garage
21 December 2023
Reply from Donnelly Group
Hi Elizabeth, thank you for review. We are delighted to hear that you were happy with the level of customer service you received from the team at Peugeot Enniskillen. We look forward to welcoming you back in the future. Kind regards, Donnelly Group.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.