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Donaghy Bros Reviews 

16,269
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,315 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the competitive pricing and wide product availability, even during high demand. Many highlight the excellent service and a smooth ordering process. People are particularly impressed with the fast and efficient delivery and are generally very satisfied with the quality and performance of their purchases. However, some customers noted issues with delivery communication, unexpected delays, or items arriving damaged with inadequate packaging. A few people also experienced discrepancies with product availability or pricing after their order was placed.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the promptness and speed of... See more

Product

People report positive experiences with products, often highlighting good quality and competitive pricing.... See more

Price

Customers consistently express satisfaction with the pricing, often finding products at competitive rates or... See more

Service

Users describe positive interactions with service, with many expressing happiness and satisfaction with the... See more

Order

Consumers generally report positive experiences with the ordering process, highlighting ease of ordering,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The product (Hisense Kitchenfit American Fridge) was sold at the right price, with useful, accurate information pre-sale. It arrived early on a pallet, the delivery company failing to tell us it was c... See more

Company replied

Rated 5 out of 5 stars

Was able to order two Dyson Cooling fans when everywhere was out of stock (indefinately due to heat). Delivery time was supposed to be 3 days, but ordered late Thursday and arrived mid day Sund... See more

Company replied

Rated 5 out of 5 stars

Ordered a Dyson AM07 cooling fan during the June heatwave. Had it in stock for one or two day delivery, at £10 cheaper than other places that couldn’t deliver for 6 weeks, it came slightly over th... See more

Company replied

Rated 5 out of 5 stars

I ordered a Dyson tower cool fan online when the June 2026 heatwave hit. Lots of other places were out of stock (Argos, John Lewis etc etc), but the Donaghty bros website was easy to navigate and a go... See more

Company replied



Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store
  4. TV store

About Donaghy Bros

Written by the company

Donaghy Brothers are a family-owned independent electrical retailer, with a history dating back over 60 years. We specialise in all aspects of your home appliance needs.

In Northern Ireland, we have two retail stores; one in Kilrea and the other in Limavady. We also have a significant online e-commerce presence

We supply over 30 brands and have over 20,000 products in stock from renowned manufacturers such as Bosch, Neff, Siemens, Samsung, Sony, Fisher Paykel, LG, Dyson, and many others, all at extremely competitive prices.

Our popular categories include laundry, dishwashers, refrigeration, cooking and TVs all in in various sizes and models.

Our prices are checked each day against our competitors to ensure we are offering the best value for our customers.

Donaghy Brothers offer free delivery across Ireland and the United Kingdom, as well as and next day delivery throughout Northern Ireland. Installation and removal services are also available, making us a one-stop shop for all your home appliance needs.

Customer satisfaction is our main priority and we want your entire shopping journey, from ordering to delivery, to be as seamless as possible. From the comfort of your own home, get help from our expert advisers to find the perfect products for you. Simply call our store on 02829540001 and our friendly and knowledgeable sales team will provide you with inspiration and assistance to help you select your perfect appliance with ease and enjoyment.

We encourage all our customers to leave an honest review on Trustpilot. This lets us know what we’re doing right and the areas we can improve, while helping future shoppers to make informed decisions.

Shop Cooking Shop Refrigeration Shop Floorcare Shop Laundry & Diswashers Shop Sound and Vision Shop Small Appliances Shop Home & Outdoor Shop Heating & Air Treatments Shop Special Offers

Donaghy Bros - Est 1964

Written by the company

Leading retailer of cutting-edge electronics & home appliances
Donaghy Brothers is Northern Ireland’s leading independent electrical retailer, offering unbeatable low prices on all household appliances. We have three stores in Northern Ireland - the original Donaghy Brothers in Kilrea, our store in Limavady and our new store in Coleraine. We now also supply the UK Mainland via our fast growing website donaghybros.co.uk, delivery is FREE (excludes islands & offshore adresses)

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

16K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.7

All reviews

(16,269)

2,044 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy with the purchase

Happy with the purchase

14 June 2026
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Reply from Donaghy Bros

Thank you for taking the time to leave us such a lovely review. We're delighted to hear that you had a positive experience with our products and service. Your kind words and support mean a great deal to our team. We truly appreciate your feedback and look forward to serving you again in the future.

Rated 5 out of 5 stars

Great experience quick reliable had my…

Great experience quick reliable had my delivery within 4 days comming from Ireland to Chester nothing wrong with TV no complaints will purchased again

9 June 2026
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Reply from Donaghy Bros

We are delighted to hear this! We hope you love your new TV, enjoy! 😊

Rated 5 out of 5 stars

Order was very smooth...

Order was very smooth and ordered item much cheaper than anywhere else! Great transaction and quality service.

13 June 2026
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Reply from Donaghy Bros

We are delighted to hear this! Thank you so much for leaving such a positive review 😊

Rated 5 out of 5 stars

Fantastic value top quality products highly recommended

Fantastic top quality knife set great value excellent communication and fast tracked delivery. Have bookmarked Will definately purchase from them again. Very happy customer 5 star

13 June 2026
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Reply from Donaghy Bros

We are delighted to hear this Patrick! Thank you for leaving a positive review, we really appreciate it :)

Rated 4 out of 5 stars

Very good company with awful sub contractor delivery company

Very good company with very competitive prices only let down by a dier delivery company who were totally unprofessional & ruined £1400 washing machine on delivery! Machine collected & a full refund issued but now we have to find an alternative company to supply a replacement machine.

8 June 2026
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Reply from Donaghy Bros

Thank you for taking the time to leave your review, and we’re very sorry to hear about your experience with the delivery.

We’re pleased that our service team was able to act quickly to resolve the issue by arranging collection and processing a full refund without delay.

Our priority is always to handle situations like this as efficiently as possible and minimise any inconvenience caused.

We understand that the delivery experience has led to your decision not to proceed with a replacement through us, and we fully respect that choice. That said, we will still arrange for a member of our sales team to follow up with a courtesy call to see if there is anything further we can assist with or any questions we can help answer.

We also take your feedback regarding the delivery experience very seriously, and this will be raised with the delivery provider directly.

Thank you again for your feedback

Rated 5 out of 5 stars

Excellent experience

Excellent experience. Ordering was very easy and tracking brilliant. My package arrived on time without any problems

13 June 2026
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Reply from Donaghy Bros

We are delighted to hear this! Thanks for leaving a review :)

Rated 5 out of 5 stars

Renovating a holiday home in West Cork…

Renovating a holiday home in West Cork and had been given this recommendation.
George was on the professional assistance call with me several times and was extremely helpful patient and knowledgeable.
He listened to my requirements and guided me to choose excellent products to suit my budget and organised the delivery to match the builders slot for installation.
It worked like a dream !

1 June 2026
Unprompted review
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Reply from Donaghy Bros

Delighted you had such a positive experience. George is great, we are so lucky to have him as part of our team! We hope you are enjoying your new appliances and the renovation is going well :)

Rated 5 out of 5 stars

Unfortunately the item that I ordered…

Unfortunately the item that I ordered was out of stock. Donaghy Bros refunded my payment straight away. I would definitely buy from them.

7 June 2026
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Reply from Donaghy Bros

We are sorry the item you wanted was out of stock. We hope you choose to shop with us again in the future :)

Rated 5 out of 5 stars

Great experience

Order came as and when expected. Was exactly what we ordered, perfect condition at a great price

7 June 2026
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Reply from Donaghy Bros

We hope you are enjoying your new appliance, Julie. Thank for leaving us a review, we really appreciate it :)

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Your delivery driver was extremely kind and helpful - and we are really happy with the product. It is great that you offer free delivery throughout Northern Ireland. Thank you!

11 June 2026
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Reply from Donaghy Bros

This is fantastic to hear, we hope you are enjoying your new appliance. Thanks for choosing to shop with us :)

Rated 5 out of 5 stars

The fact that when you lift a phone to…

The fact that when you lift a phone to call the company an actual human being that works for the company and knows what they’re talking about answers and are polite and willing to help in anyway makes such difference.
The delivery company, DPD that Donaghy Bros uses for the smaller items are completely useless and they should maybe replace them with a competent company, as they didn’t even attempt to deliver my item on two occasions. To sort this out the staff were so helpful putting my item out on one of their vans and getting it delivered at the exact time they said certainly made up for the third party issue. So refreshing!!!
I will certainly order more products from them in the future!

11 June 2026
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Reply from Donaghy Bros

Thank you so much for taking the time to leave such a thoughtful review.

We're delighted to hear that our local customer service team made such a positive impression. We take great pride in having a knowledgeable, friendly team based here who are always happy to answer the phone and go the extra mile to help our customers.

We're sorry to hear about the issues you experienced with the courier, but we're pleased our team was able to step in and arrange an alternative delivery to get your order to you when promised. We really appreciate your understanding, and your feedback regarding DPD has been noted.

Thank you again for your kind words and for choosing Donaghy Bros. We look forward to helping you again with your next purchase!

Rated 5 out of 5 stars

Great service

Great service, items were delivered within a day. There was a fault with the oven but they sent out an engineer within a few days and then replaced the oven within a few days. Very satisfied.

11 June 2026
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Reply from Donaghy Bros

Thank you for leaving a review! We are sorry to hear you had a fault with your oven but very glad we got this sorted for you quickly. We hope you are enjoying your oven :)

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