Outrageous claim handling
This company is outright fraudulent! We have had a case open for the building insurance for a year, and after countless calls and emails, they claim insurance doesn't cover a single thing in the claim. They completely ignore the report from the inspection and choose to acknowledge only those parts that fit their policy, which is unbelievable! We are 10 houses under the same building policy and we all have the same issues with the quality of the mortar joints, yet they claim it is only weather related, despite the fact that the inspection mentions at least 5 causes related to the building quality and poor choice of materials and application. I cannot believe that there is no institution to shut them down and stop this fraud! As customers we should be protected somehow.







