Such a great company!! I was dubious to say the least. I hadn’t heard of the company before and the prices seemed too good to be true. Firstly the quality of the wooden worktops (oak, both 60 and 90cm... See more
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I have bought several items now from Domil and all have been excellent. I’ve had oak worktops, table top and bench top, all of which have been lovely, good quality wood. The delivery company didn’t de... See more
The delivery was cancelled because the courier said they hadn't received the worktops. No info about when they will be delivered. Disappointed as I was hoping to get them in tomorrow. Since my fi... See more
Company replied
I ordered a bespoke circular table with cast iron base. I had various emails with staff about details required and each time they were super helpful. When my table arrived it was very well packaged. I... See more
Company replied
Company details
Written by the company
At domli, we specialise in providing natural, high-quality products for your home. Solid oak chopping boards, floating shelves and custom desks are just some of the unique items that our product experts have curated from around the globe. Sustainably sourced with swift delivery - that's the domli difference.
Contact info
United Kingdom
- info@domli.co.uk
- domli.co.uk
4.6
Excellent
2K reviews
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Replied to 93% of negative reviews
Typically replies within 1 week
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Poor experience overall.
Poor experience overall.
Wasted day off work, told delivery would be on 7th May in the AM, take time off for it, come the AM 7th May I get a text telling me they failed to move my item around correctly, so they cannot deliver.
Told now to wait for more info, get told its coming the following day, it came and when told it would, but there was damage to the box, delivery driver told me "what you want from me?, I am in hurry, I just drive and delivery", he ran off, I asked if I could sign anything he said no, he left.
I contacted Domli, their customer service is TERRIBLE!!
You cannot call them, so I reached out via online like chat, "how can I help they said?", so I wrote a long message explaining everything, attached damage to packaging photos etc, what do they reply with? "this live chat is ONLY for sales, go make a web note" .......
So I go make a webnote, tell them everything that happened, AND the fact they put a sale up ON THE SAME day my item got delivered...
Got a reply which fobbed me off, mentioned nothing of any reimbursment for missing the sale, no goodwill gesture for wasting my time, for the poor delivery service WHICH I PAID FOR, and only ONE guy handled my expensive desk, when I PAID FOR TWO MAN TEAM....
Nothing, no offer of. reduction in costs, no offer of refunded delivery charges, just a generic "Yeah, let us know if anything is damaged, we will have a word with the courier".
Domli do NOT know how to make things right or look after a customer clearly...
Decent product, terrible service.
Avoid.
8 May 2026
Reply from www.domli.co.uk
Hello Paul,
Please accept my apologies for the delayed response to your Trustpilot review.
Having reviewed your order history and the associated delivery tracking information, I can see that your order was placed on Saturday, 2 May and was subsequently dispatched on Tuesday, 5 May following the Bank Holiday weekend.
Unfortunately, the tracking records provided by DX 2 Man indicate that your consignment was delayed at their central sortation hub and missed its scheduled connection to the local delivery depot. As a result, you received notification from DX 2 Man advising that delivery would not take place on 7 May. The order was subsequently delivered successfully on Friday, 8 May 2026.
I can also see that you contacted our Customer Support team via info@domli.co.uk on 8 May 2026 regarding the delay following the delivery of your order.
With regard to your comments about missing the sale promotion, your order had already benefited from a 10% discount through our first-time customer promotion. As our promotional discounts cannot be combined, no additional reduction would have been available had the item subsequently gone on sale.
In relation to the delivery itself, I completely understand your concerns. DX 2 Man were contracted to provide a two-person delivery service for your order due to the size and weight of the item. Our instructions to the carrier are clear that products exceeding 30kg must be handled by both crew members throughout the delivery process. We have already addressed this matter with you through your customer support ticket and will continue to pursue it with the carrier.
Regarding the condition of the packaging, it is not uncommon for outer cartons to show signs of wear or minor damage during transit. For this reason, our desks and tabletops are protected with substantial internal packaging designed to absorb the normal bumps and knocks associated with transportation.
Most importantly, I am pleased to hear that despite the condition of the outer packaging, the product itself arrived without any damage and met your expectations.
Nevertheless, I appreciate that the delivery experience fell below the standard that both you and we expect, and I would like to apologise for the inconvenience and frustration caused.
Kind regards,
Customer Support Team
Domli Limited
Great service
Very happy with the shelves I ordered, quality product and quick delivery, very pleased
5 May 2026
Great quality sit/stand desk from…
Great quality sit/stand desk from domli! Ordering was super easy and the delivery was quick. Everything arrived well packaged and setup was pretty straightforward too. I've been working with this desk now for a couple of weeks and I'm really pleased with it. Works smoothly and quietly, even once the desk is loaded with a couple of heavy monitors.
27 April 2026
Delivery time longer than expected.
The delivery company did not perform as well as it should so I was waiting for 3 days. However I am very pleased with the kitchen table. It is sturdy and well made and an attractive addition to my small kitchen.
30 April 2026
Highly recommended company
Excellent, fast delivery and very good quality furniture. Very impressed
24 April 2026
Great service
Very quick delivery and great support to refund and collect wrongly ordered product and issue replacement.
24 April 2026
Great floating shelves
23 April 2026
Really high quality shelves
Really high quality shelves and brackets. Well packaged. Sent quickly.
29 April 2026
Legs weren’t delivered with top but…
Legs weren’t delivered with top but promptly sent some out
20 April 2026
First class experience from start to…
First class experience from start to finish excellent selection of quality sustainable wood products
Easy & simple ordering process followed by very quick delivery . Highly recommend.
28 April 2026
Happy but a little more information would of been welcome
We bought 3 40mm deep shelves which are sold as solid oak however the shelves are oak but have been jointed together, although happy with our purchase l think this could have been made clear on your website.
Delivery was excellent
29 April 2026
Table and chairs are amazing quality
Table and chairs are amazing quality, would highly recommend.
But the customer service stood out hands down. One of the chairs arrived damaged, within 1 working day this was raised as complaint and a collection scheduled to pick up the damaged chair and send a replacement out. Would highly recommend Domli to anyone. ☺️
21 April 2026
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