Domestic & General - US Reviews 

My only issue is that I couldn't schedule on-line. When I did connect with a rep, I was able to get the date and time I wanted. The technician was great! Knew what to check before he even got here. Fixed fast and right!!!

all involved were professional &efficentthankstoall

We have a plan with Domestic & General via Maytag. I have scheduled a repair for 15 June 2026. Nobody emailed, called, or arrived. I have called and spoken with Domestic & General employees 7 times, and not a single person could handle this simple issue, nor could they forward me to Maytag to find the local vendor.

Their phone support people cannot handle their job. I am being given a spin runaround as they are telling me that Domestic & General only handles the finance and accounting, and Whirlpool handles the repair. However, the only number for support is your number. 866-333-3134. It is a runaround number.

Their website account portal is not working and is generating server errors. There is no way to manage the repair process. Your complaint number, 800 597 8581, does not connect or answer. There is no administrative phone number in the USA. Their alleged address, 230 East Avenue, 06855, Norwalk, United States, does not exist according to Google Maps.

I have looked at their reviews, which I should have done before, and they are universally terrible. They are running a scam and stealing money fraudulently through the Maytag website. This is a violation of Federal law.

I am calling Bank of America to report the scam and theft of money. In addition, I am filing reports with the Federal Trade Commission and the Los Angeles District Attorney’s office. I will get justice here!

I don’t like criminals.

This company is a joke! My fridge has been out of commission for the better part of 2 months. I’ve had 3 different appointments and they didn’t even show up for the last one. Nobody who answers the phone is able to offer any assistance other than scheduling an appointment. When I asked for a manager, they can’t get one. The people they are using to make repairs spend 5 minutes diagnosing, order a part that takes a week to come in and then put it on and back out the door before ever confirming it’s working. This has been an absolute WASTE of my time and hard earned money. I DO NOT RECOMMEND!!! The lady who sold me the warranty misrepresented saying if the appliance wasn’t repaired after the second visit for the same problem, they would replace the fridge. Absolute lie!!
Edited to add: as of 6/22/2026 nobody has called and my fridge is still broke. Last 2 service call techs have been a no show. Don’t let the reply make you think all has been rectified because it hasn’t.

The technician was great. Very knowledgeable, great personality, friendly. I would ask for him to continue servicing my appliances.

This company is just horrible. Especially if you live in an area serviced by Factory Platinum Service ( they are horrible, do not let them set foot in your home!!!)
D&G assume no responsibility for any
performed ( or not) )
I’d never use them and absolutely not recommend!!!

I never thought I’d be leaving a positive insurance review. But I’m here. They have done a great job I now only buy appliance that align with their warranties

Scam. Liars. I bought and extended warranty for $76a month.. for a broken brand new whirlpool washer and dryer. I signed up for the warranty- which I immediately regretted. Called to cancel the extended warranty. Since two men came by the look at the washer and dryer and confirm that they are broken.. they did not fix either. They weren’t going to for another month - waiting on parts- D&G said if I wanted to cancel the warranty I owed them $300 .. bc those two men came over for a service. Don’t buy whirlpool and don’t sign up for second w d&g - Terrible experience. This world depresses me. Also don’t work for these companies.

We were pleased with the service that we received ! Our technician Courtney was friendly, personable and professional! He knew what the problem was with our refrigerator and repaired it efficiently and in good time!

The technician, Israel was on time and very respectful. He let me know what the noise I was hearing from the washer and repairs that were needed to done. Israel also, explained to me how to use the washer. He kept informed when the parts were coming in. Once the parts came in he repaired my washer within 30 minutes. Excellent service.

We were very pleased with our dryer repair. The tech was courteous, had the necessary part, it was an efficient visit, and the dryer is working fine. When I booked the appointment, I was given a big window of 8:00 - 4:00, but it wasn't an issue because I had planned to be home all day anyway.

I have found Domestic & General service reliable.

I got a quick appointment, great communication, and punctual service to fix our dishwasher. Nathan arrived on time, was professional throughout, and clearly explained everything. Parts came in quickly, and he promptly rescheduled to complete the repairs. Excellent experience

I scheduled a dishwasher repair, was told the tech would be here sometime in the 8AM - Noon time slot. Well past that time now. When I called the support number I got to talk to someone, who said she was transferring my call - it never gets picked up. Have been on hold for 30 minutes. UPDATE: got a call from a different repair firm that I was expecting. They said they just got the order and won't have anyone available for 4 days! FURTHER UPDATE: to the warranty team: please cancel this repair - I was able to fix the appliance myself. I called the repair company that called me and cancelled with them. Your office is closed on the weekend and I was not able to leave a message. Thanks.

No technition came after I waited all day for service. When I called to follow up, I was bounced around from person to person. Someone said they could see why but then got disconnected. Then I was told that I had to reach out to the technician but no one could give me that top secret information. Then I was told the technician called and I didn't answer. Then I was told the technician was running late and I had to give them to the end of the day. Bounced all around for an hour and then I have to call back tomorrow to get the plan canceled. Such a terrible experience.

Rondell K. arrived promptly as expected, and worked professionally and efficiently to diagnose and fix the problem. No ceiling or freezer lights working in my Kitchenaid refrigerator! At first, he thought he would have to order the LED parts governing the freezer and ceiling. He noted that sometimes the LED freezer part controls the ceiling lights too. But, that is not known until the part is replaced. Upon returning to the truck, he found that he had a spare LED freezer part, which obviated the need to order the part. So, he returned to replace that part (LED freezer). When installed, we were both pleased that the ceiling lights were working too. So, mission accomplished! Rondell is a perfect gentleman. He is knowledgeable, works in a way that leaves no mess, and his neat and clean personal appearance comports with that observation. I was very pleased with Rondell and his work. I hope you will send him back in the future, if service is needed. Thank you!

Very knowledgeable was able to fix the ice maker had the part on truck. Greeted me with a smile very kind.

Ben, the repairman established a time that he could come to my home and kept me informed of when he was on his way. He was able to repair my washer right away. Ben was friendly, easy to talk to, and seemed to be very knowledgeable.

I'm going on third week with washer repair. I was told when I purchased warranty I could cancel if the washer wasn't repaired minus $145 fee. They refuse to cancel and refund my money. I will have to purchase a new washer and lose $399 because the washer isn't repaired. Horrible customer service and lie about the warranty. DO NOT RECOMMEND. SAVE YOUR MONEY.

WHAT are you referring to?? Has not been resolved AT ALL.

First, how was supposed know you are just the customer call center with lousy hours. I thought you were whirlpool. You don't provide the repair or good scheduling.
You have no access to whirlpool or even a supervisor, according to the clerk. Useless!
I've had 4 service calls in the last 6 months. No one cares

The service was quick, efficient, and the service technician was friendly, knowledgeable, and professional. Definitely would use them again without a doubt.