I LIVE DOG TV AND, most importantly, my dog does! But…. Terrible service including terrible customer service. I feel as though I was offered a bait and switch on Black Friday. I ende up having... See more
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See what reviewers are saying
I just downloaded Dog TV on my roku, and I am immediately amazed! I have 2 doggies, one is a dachsund, male, and the other is a female mixed breed. My female has NEVER paid attention to the television... See more
Company replied
This has helped my Pomsky to relax. She’s almost 4 months old n putting DOGTV on when we leave really helps her accept being alone. At night I play relaxing music on my phone n she has been slee... See more
Company replied
Wonderful entertainment for dogs who love dogs! The streaming is either outdoor vistas or dog playing and chilling. Whenever my puppy deserves a little fun time indoors, and when all the toys have bee... See more
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Company details
Written by the company
DOGTV is the ultimate streaming platform for dogs, featuring scientifically developed programming that keeps your dog calm, engaged, and happy! We provide enriching content that aligns paw-fectly with your dog’s vision and hearing capabilities, ensuring they remain relaxed and entertained when you aren’t at home or able to give them attention. With 24/7 programming created by top pet experts and backed by years of research, DOGTV helps address common behavioral issues like separation anxiety, boredom, and stress. Our content is carefully designed to stimulate your dog’s mind, promote healthy mental activity, and create a peaceful environment for them. By mimicking the experiences dogs encounter in everyday life, such as exposure to various sounds, movements, and relaxation cues, DOGTV helps dogs feel more confident and secure in their surroundings. For all busy pet parents, DOGTV offers peace of mind, knowing your dog is being positively engaged even when you need to work or leave the home to run errands. Whether your dog needs help with relaxation, stimulation, or exposure to new environments, count on DOGTV to provide the perfect mix of content to support your dog’s emotional well-being.
Our 30-Day Satisfaction Guarantee
Happy dogs. Happy Customers.
At DOGTV, we're dedicated to helping your dog stay calm, happy, and engaged, whether you're home or away. We truly want you to be completely satisfied with our service!
That's why we offer a 30-day satisfaction guarantee on our standard ad-free Monthly & Annual subscriptions. We encourage you to start with our 7-day free trial to see how your pup loves DOGTV. If for any reason you're not delighted within the first 30 days of your paid subscription, just let us know.
Please note: This guarantee applies exclusively to purchases made directly on DOGTV.com for our standard Monthly and Annual subscriptions. It does not apply to the Premium Pack bundle.
Contact info
United States
- support@dogtv.com
- dogtv.com
4.2
Great
72 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Extremely difficult to cancel…
Extremely difficult to cancel subscription. Paying $9.99 a month for nothing. Exasperated
9 March 2026
Unprompted review
Reply from DOGTV
Hi Sara,
We’re really sorry to hear about your experience and that canceling your subscription felt difficult. That’s certainly not the experience we want you to have.
We’d love to help resolve this for you right away. Please reach out to us at support@dogtv.com
Our team will be happy to assist with your cancellation and review the charges.
Dog TV It's Wonderful!
I just downloaded Dog TV on my roku, and I am immediately amazed! I have 2 doggies, one is a dachsund, male, and the other is a female mixed breed. My female has NEVER paid attention to the television...until now!!! She is enthralled!! My dachsund was interested immediately, but fell asleep! I love it!
16 January 2026
Unprompted review
Reply from DOGTV
Thank you so much for the pawsome review! We’re so happy DOGTV is bringing enrichment and relaxation to both of your doggies.
IMO - not worth the time and energy or money.
I have an annual subscription and my French Bulldog and I enjoy watching the videos and listening to the music, but even when you subscribe you still have to sit through a ridiculous number of the same exact commercials over and over again even when you’re scrolling through options to find something to watch.
For example: If you’re watching a series of short (maybe two or three minutes) clips - you go through those same commercials after each clip.
There isn’t enough content to justify the cost which is sad, because it seems like it would be easy enough to find talented dogs and cats in order to keep it interesting. I honestly have more fun scrolling through Instagram for free than I do with DogTV repeats.
The customer service representatives are average at best. I’ve had to contact them twice (in the last six months), and they might as well not have a customer service department at all IMO.
ANYWAY, I just cancelled my annual subscription six months early — because I already know I’m not going to renew it.
22 December 2025
Unprompted review
Reply from DOGTV
Thank you for being so honest with us. We are genuinely sorry that your experience with our customer service didn't meet your expectations, and even more sorry that the app layout caused such a frustrating experience for you and your French Bulldog.
I want to sincerely apologize for the confusion regarding our "Watch Free" section. Currently, those ad-supported trial videos stay visible at the top even after you subscribe, which we know is confusing! We are actually working on an update to hide those for subscribers, but our data shows that many of them continue to enjoy these 4 assets even after subscribing. Your paid subscription actually unlocks 100% ad-free library of hundreds of hours of dog content (found in the categories below the "Free" section).
Since you still have six months left on your annual plan, we would love for your pup to enjoy the full, uninterrupted library you’ve already paid for. Please reach out to us at support@dogtv.com, if you're open to it, we would love to hop on a call and personally walk you through how to access the ad-free categories so you can get the value you deserve.
We take your feedback on our content and service very seriously as we continue to improve DOGTV. We hope to hear from you soon so we can make the rest of your year with us a much better experience!
This has helped my Pomsky to relax
This has helped my Pomsky to relax. She’s almost 4 months old n putting DOGTV on when we leave really helps her accept being alone. At night I play relaxing music on my phone n she has been sleeping for 6 plus hours without waking up.
Do thankful I found this.
26 November 2025
Unprompted review
Reply from DOGTV
We are so incredibly touched to hear this! It’s such a milestone when a 4-month-old puppy starts sleeping through the night and feeling confident while alone.
We’re thrilled that our relaxing music and TV segments are providing that sense of security for your Pomsky. Thank you for trusting us to be part of her nighttime routine and her "home alone" transitions. It sounds like she is off to a wonderful, calm start in life!
Wishing you both many more peaceful nights!
Mixed Quality
Some of the videos are clearly very well-designed and mindful of their category, but others are just.. not. I've only been playing DOGTV for my anxious Great Pyr, Goose, for a couple of days but I have already noticed that some of the imagery is very poorly animated (jerky, unnatural movements, appendages of people/dogs going through other objects). This doesn't seem to bother Goose, but the audio is a different story.
The first sleep-specific video we watched (called "Bedtime") had an awful ringing noise in the background that I found pretty annoying and seemed to make Goose a little restless as well. I wanted to stick it out and see if his restlessness was unrelated, but that same video then added in what sounded like a distant fire alarm! Literally a repeated blaring, buzzing, alarm. Why?? Goose had started to settle down but jerked his head up and looked at the TV with pinned ears and fearful body language. No thank you. Other relaxation and sleep-encouraging videos seem okay so far. He responds very well to the "Slumber" episode! I'll stick it out for now, but I'm not a fan of needing to review content for triggering sounds.
12 November 2025
Unprompted review
Reply from DOGTV
Hi there, thank you so much for sharing your detailed experience with Goose. We’re so glad to hear he’s enjoying "Slumber," but we genuinely appreciate you flagging the "Bedtime" episode.
We have passed your specific comments regarding that audio directly to our production team to investigate. We take feedback like this very seriously as we strive to create the best environment for anxious dogs like Goose.
Regarding the audio: because dogs hear frequencies that humans don't, our content is scientifically crafted using specific frequencies and soundscapes designed to appeal to canine ears. Sometimes, what sounds unusual to us is intentionally layered to help dogs mask outside noises or encourage deep relaxation. However, your observation that Goose seemed restless is important to us, our goal is always ears down and tails relaxed during relaxation episodes!
We’re also working hard on our animations to ensure they match the high quality of our live-action footage. We appreciate you sticking it out with us and helping us improve. If you notice anything else, please don't hesitate to reach out to us at support@dogtv.com.
Give Goose extra ear scratches from us!
Best customer service!!
Some of the best customer service I've ever received!! My dog (and I) love DogTV! I play the live stream for my pup while I'm away at work and have noticed it help especially with her separation anxiety. The customer service team was so thoughtful about approaching a problem I was having on my tv. Would recommend to all pet owners!!
5 October 2025
Unprompted review
DogTV is THE BEST
DogTV is a well conceived, great channel. Our dogs have all loved it. The customer service is excellent. Very prompt and thorough responses. Bryn is the best!
15 September 2025
Unprompted review
I had the best customer service ever!
I had the best customer service experience ever with Bryn. She tracked down a problem I was having and now my dogs and I will be able to watch DOGTV. So excited and it's all thanks to Bryn.
12 September 2025
Unprompted review
Reply from DOGTV
We appreciate you sharing your feedback and glad Bryn was able to troubleshoot with you to get you streaming DOGTV again!
Amazing customer service
The best customer service I have ever communicated with. Responses were very helpful and attentive.
26 August 2025
Unprompted review
Reply from DOGTV
Thank you so much for the kind feedback, this means so much to us. Happy streaming!
Bryn and DogTV are truly phenomenal
Bryn and DogTV are truly phenomenal! They have been engaged in resolving the apps functionality on my Samsung tv. Bryn has reached out, kept in contact and gone above and beyond to make the situation right. DogTV offered to send me a streaming device to get us back to functional and able to enjoy the app. This is hands down the best customer service I’ve ever had. If you’re looking for a streaming service that cares, you’ve found it. Thank you all for your support and thank you for making the effort to resolve the problem. DogTV is the best!
22 August 2025
Unprompted review
Puppy TV Time
My 8 month old puppy loves watching the other dogs play. I can put on DogTV and sit down to read or eat while the puppy watches TV, something I have not been able to do since I got her at 2 months.
17 August 2025
Unprompted review
Reply from DOGTV
We are so happy we could help you get your reading time back! It’s amazing how much of a difference a little mental enrichment can make for an active puppy!
Those "Stimulation" segments with other dogs playing are perfect for keeping young, curious minds busy so you can finally enjoy a meal or a book in peace. Thank you for letting us be part of your puppy-parenting journey. We’re thrilled to provide a win-win for both you and your little one!
Happy watching!
EVERY DOG OWNER NEEDS DOGTV!
Great customer Service! My dog, Maddie loves DogTV. She will actually go to the remote and look at the TV. You just mention "DOGTV" and she jumping around waiting for you to tune into the app. Love the Relaxation segments and the music. SHE IS HAPPY WHEN WE LEAVE; NO anxiety and not lonely when we need to be gone for a few hours. So much to explore and I highly recommend DOGTV to any and all dog and cat owners. IT IS THE BEST!!!!
HAPPY DOG, HAPPY LIFE!
17 August 2025
Unprompted review
Reply from DOGTV
Hi there! Thank you so much for the incredible review! We are absolutely thrilled to hear that Maddie is such a fan, nothing makes us happier than knowing she’s "remote-ready" and jumping for joy when she hears "DOGTV."
It’s wonderful to hear that our Relaxation segments and music are helping her feel calm and confident while you’re away. "Happy Dog, Happy Life" is exactly why we do what we do! We’ll be sure to share your kind words about our customer service with the whole team.
Give Maddie a treat from us!
Outstanding customer service
The customer service was outstanding. Bryn went above and beyond to handle my problem which turned out to be a little complicated. I couldn't be more satisfied with the help I received.
5 August 2025
Unprompted review
I had fantastic customer service from…
I had fantastic customer service from Bryn! Could not ask for better service and effort to help me. That type of service is very rare these days! I am a dog breeder and I recommend DOGTV to my new puppy owners and will continue to recommend! Thank you !
30 July 2025
Unprompted review
Hard to cancel - Read the fine print
My dog was bored of dogtv and prefers person tv — watching me or looking out the window. I saw their annual fee go through my credit card and decided to cancel. It took some time to figure out how to do that. The information is buried and while i eventually found options via sign up method those didn’t work.
I found and replied to a marketing email and had a prompt reply (not that person’s job so kudos there!) that they don’t offer pro-rated reimbursements. It took several back and forth emails to learn that I was outside of the May 2025 auto renewal window and have the unused service until May 2026. There is no partial refund of the $75 annual fee because it’s all in the contractual fine print. The money saved on an annual contract isn’t worth it if you can’t get a pro-rated reimbursement - which frankly seems logical. So buyer beware and read the fine print.
8 July 2025
Unprompted review
Reply from DOGTV
Thank you for your candid feedback. We genuinely appreciate your honesty and are sorry to hear about your recent experience and frustration with your DOGTV subscription.
We understand that every dog is unique, and while many pups thrive on our content, some, like yours, may prefer other forms of stimulation. We regret that DOGTV wasn't the right fit for your dog.
We also sincerely apologize for the difficulty you encountered when trying to cancel your subscription, this can be done in the Account settings area on the device you originally signed up on. We are continuously working to make our cancellation process clearer, and your feedback is appreciated.
Regarding the annual fee and reimbursement, our terms and conditions, which are agreed upon at the time of purchase, state that annual subscriptions are non-refundable after the initial trial period.
As a general recommendation, we always encourage taking advantage of our 7-day free trial. This allows you to assess if DOGTV is a good fit for your dog before any charges apply. Alternatively, starting with our monthly subscription option provides greater flexibility, and you can always upgrade to the discounted annual plan once you're confident your dog is "hooked."
Thank you again for taking the time to share your experience. Your feedback is invaluable as we strive to improve for all our dog parents.
They have billing issues and cut off my…
They have billing issues and cut off my service after I paid. They are so feckless when it comes to simple matters and don’t have customer service so you have to go back and forth via email which is annoying. They are not worth my time or money.
23 June 2025
Unprompted review
Reply from DOGTV
We sincerely apologize for the frustration and inconvenience you experienced, and for falling short of your expectations.
We understand your concern about our support process. Our dedicated first-level call center is available to assist with immediate issues, (phone number can be found on our Contact page at https://www.dogtv.com/contact-us/ and while we primarily use email for detailed problem diagnosis, our team will certainly call to troubleshoot as needed. We regret if this process contributed to your dissatisfaction.
Your feedback is invaluable as we continuously strive to improve. We are committed to ensuring our customers are happy and that all issues are resolved effectively.
To investigate your specific billing issue and work towards a resolution, please reply send us your account email or subscription details so we can research your case.
DOGTV Customer Service Team
My bulldogs all love dog tv and watch…
My bulldogs all love dog tv and watch the dogs play and people walking intensely. I love the relaxation times because it helps the relax and calm down and most of the time that is their nap times. We love dog tv!!
12 June 2025
Unprompted review
Reply from DOGTV
Thank you Michelle for your wonderful 5-star review! We are absolutely thrilled to hear that your bulldogs love DOGTV so much, and that they enjoy watching the dogs play and people walking.
It's especially rewarding to know that our relaxation programming helps them unwind and settle in for their nap times. That's exactly what we aim for – to provide content that truly benefits your furry family members.
We're so happy that DOGTV brings joy and calm to your home. Thank you for being such a valued part of the DOGTV family and sharing these kind words!
Wags & Woofs,
The DOGTV Customer Service Team
My dog and I absolutely LOVE DOGTV
My dog and I absolutely LOVE DOGTV. It has been so essential for my anxious staffy. I had an issue with accessing the app for a few months, and Bryn was able to go above and beyond to ensure my dog and I were able to continue watching as normal. We are so thankful for this company and we are especially thankful for the excellent service provided by Bryn!
4 June 2025
Unprompted review
Reply from DOGTV
Thank you so much for this 5-star review! We love hearing from our customers and are thrilled that you and your dog love DOGTV, and how essential it has become for your anxious Staffy! Your feedback truly brightens our day.
We're especially happy to hear about the excellent service you received from Bryn. It's fantastic to know she was able to go above and beyond to resolve your app access issue and ensure you both could continue enjoying DOGTV. We're incredibly proud of our team members like Bryn who are dedicated to providing outstanding support.
Your kind words reinforce our mission to help dogs live happier, calmer lives, and we're so thankful to have you as part of the DOGTV family.
Wags & woofs,
The DOGTV Customer Service Team
They went above & beyond to help me ;-)
They went above & beyond to help me ;-)
I've had this app for years & my fur babies LOVE it so much!!! The streaming 24/7 Cam is so addicting for my cat's ;-) If you LOVE your fur baby it's a MUST to have this for them!!!!
28 May 2025
Unprompted review
Reply from DOGTV
It was our pleasure to help you out and we love knowing how much your cat loves watching DOGTV. Thank you for sharing your experience and for reaching out to our team.
They helped me fix my issue with…
They helped me fix my issue with logging in !
My dogs love DOGTV so they were very upset when I couldn’t get logged in !
I leave it on whenever I’m leaving the house and they love it
27 May 2025
Unprompted review
Reply from DOGTV
We are so happy to hear your pup loves DOGTV and uses it regularly. Thanks for sharing this with us!
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