We have been using dog lounge for a couple of years brilliant and very friendly really good choice of products delivery excellent
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See what reviewers are saying
My elderly border has kidney issues and started to have accidents in the house. It was upsetting her and us. After looking at products and reading ingredients and other reviews I thought I'd try the... See more
Company replied
I would like to say a huge thank you to Paulina at the Dog’s Lounge for excellent customer service. I had an issue whereby I needed to change the delivery address of my order. The item was just about... See more
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Ordered once before from you & was really pleased how quickly the tablets worked. Our dog Skye started having little accidents a while ago & started on these tablets, we stopped giving her them gradu... See more
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Company details
Written by the company
Dog's Lounge supplies UK customers with natural supplements for their furry friends.
Contact info
Cooks Close, BS32 0BB, Bristol, United Kingdom
- 014 5444 8240
- woof@dogslounge.co.uk
- dogslounge.co.uk
4.9
Excellent
415 reviews
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This company invites their customers to review, whether positive or negative
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Stellar customer service
My picky dog absolutely refuses to touch these treats. They smell quite strong, so all efforts to hide them in other foods she likes have been fruitless.
Customer service (Paulina) has been so patient, offering all sorts of tips to get our dog to take the supplements.
None worked, sadly. But I can't fault the absolutely stellar customer service and rapid, kind communication.
17 January 2023
Reply from Dog's Lounge
Thank you for taking the time to share your experience with our brand. We're very sorry your pup didn't like the chews, but we hope you will find another product that will work. All the best!
Excellent product does what it says it…
Excellent product does what it says it should do
13 January 2023
Reply from Dog's Lounge
Thank you, Simon! Really appreciate your feedback
Great service very easy to order
Great service very easy to order. Hopefully they will work then I will definitely order more.
7 January 2023
Reply from Dog's Lounge
That's great to hear, Stephanie. We hope the supplements are working!
Excellent service as usual
Excellent service as usual. Products we buy from here really do make a big difference. Thankyou.
4 January 2023
Reply from Dog's Lounge
Thank you, David. We're so happy to hear our supplements help your pup!
Great Products and Great service very…
Great Products and Great service very fast delivery! WHAT'S NOT TO LIKE!
6 January 2023
Reply from Dog's Lounge
Thank you so much, Mary!
Very Speedy!!!!!
3 January 2023
Reply from Dog's Lounge
Glad to hear your order arrived on time, considering many Royal Mail strikes during December
What a treat!
What great products & personal service. Our dog is very happy we are looking after him with delicious treats. I will definitely be reordering and recommending these products.
12 December 2022
Reply from Dog's Lounge
Thank you, Nerys! We're glad to hear about your positive experience with our brand :)
Joint supplements
It's been over a week and still have not recieved my order. Whether its due to the recent postal strikes I don't know. Item says shipped but no info given on royal mail tracking.
So an update. 3 hours after posting this my order turned up. The ordering was easy and the goods arrived well packed. Love the container pots, so cute. Hopefully these will help ease my dogs stiffness. Thank you Dogs lounge for your reply.
10 December 2022
Reply from Dog's Lounge
Hi Maria,
We're very sorry to hear you still haven't received your order. Yes, you're correct - there are massive delays caused by the Royal Mail strikes, unfortunately. We do all we can to ship our parcels as soon as possible; however, as soon as they leave our facility, there's nothing else we can do to speed up the delivery. We added a pop-up on our website to notify our customers about the strikes and possible delays and to give them the option to pay for the courier service to avoid delays. You chose the free standard shipping, meaning your parcel was sent using Royal Mail. All I can do at this point is kindly ask for your patience. I understand this is not ideal, but deliveries take longer than usual, given the Christmas period and the strikes. If you don't receive your order next week, please email us so we can resolve this for you.
Wishing you a great weekend,
Paulina
Great experience
Store is easy to find the items you want. Purchases are quick & easy
Delivery is quick & efficient
25 November 2022
Reply from Dog's Lounge
Thank you, Maxine! We're glad to hear you had a positive shopping experience with us :)
Lovely helpful people
Lovely helpful people. Doing their best in the face of postal strikes.
2 December 2022
Reply from Dog's Lounge
Thank you very much for your kind words, Jenny. We really appreciate it!
Reply from Dog's Lounge
Thank you, Mark! We're glad to hear your order arrived promptly :)
Very good service and great products
Very good service and great products. Such a helpful small business.
28 November 2022
Reply from Dog's Lounge
Thank you very much for your kind words, Jane! We really appreciate you sharing your experience with our business.
I have always found this company to be excellent…
I have always found this company to be excellent. Speedy service, good products, very personable and willing to help. They have that personal touch which instills confidence in the customer.
17 November 2022
Reply from Dog's Lounge
Thanks so much, Sandra, for sharing your feedback. We're glad to hear about your positive experience with our company and we're always here to help :)
Nice easy purchase
17 November 2022
Reply from Dog's Lounge
Thank you, Megan! Your honest feedback is much appreciated :)
Brilliant product super and thoughtful…
Brilliant product super and thoughtful customer service
7 November 2022
Reply from Dog's Lounge
Thank you Pauline for leaving us a review! Happy to hear your pup is enjoying our supplements 🧡
Berri and Omega tablets
My 12 year old golden retriever Bear, was diagnosed in March 2022 with anal gland cancer which was causing him to pass blood in his urine. I started him off on the Berri tablets which i have on subscription for him and I can honestly say the blood has completely stopped. The vet cannot offer any other explanation so I can only assume it is down to these tablets. Also, Dog's Lounge sent me a complimentary container of the Omega tablets to try so I started giving them to both of my dogs and not only have I seen a massive improvement in both of their mobilities, I have noticed their coats are so much softer and shiny too and have received lots of comments from other dog walkers at our local park who have also noticed so I now have these on subscription too. I can't rate this company and their products highly enough and have recommended them to anyone who will listen.
11 November 2022
Unprompted review
Reply from Dog's Lounge
Thank you very much, Sarah, for taking the time and sharing your experience with our products. Your review made our day! We're glad to hear both supplements helped your pups and hope they will continue doing so 🧡
Prompt efficient service
1 November 2022
Reply from Dog's Lounge
Thank you for sharing your experience Elaine 🧡
Good’s have not arrived.
24 October 2022
Reply from Dog's Lounge
Hi Michael, Thank you for your review. I just checked and can see your order was refunded as you have emailed us on 10th October and asked to cancel your order, which we have done. I have personally sent you an email confirmation, so please check your email. Your subscription is still active, I can change the delivery date for you so that you can get it within the next day or so. Please advise how you'd like to proceed. Best wishes, Paulina
Easy ordering and fast delivery
16 October 2022
Reply from Dog's Lounge
Thank you for leaving us this lovely review 🧡
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