Doggykings Reviews 

5,003
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,429 reviews, reviewers had a great experience with this company. Customers consistently commend the high quality of the products, noting their effectiveness in keeping pets warm and dry. Many people appreciate the durable and well-made nature of the coats, often highlighting features like integrated harnesses and perfect fits for their dogs. Consumers are pleased with the overall product design and the comfort it provides to their pets, with some even finding them superior to more expensive brands. However, some customers also noted that delivery times were often longer than expected, with orders sometimes taking weeks to arrive. A recurring concern for many people was inaccurate sizing, as products frequently arrived too small despite measurements, necessitating exchanges. Conversely, a small portion of people felt customer service was unresponsive or difficult regarding returns and refunds, and some reported issues with product faults such as broken zips.

What people talk about most

Product

Customers generally express satisfaction with the product, highlighting its good quality, warmth, and ease of... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers expressing satisfaction... See more

Order

Clients share ambiguous opinions on order, with many reviewers expressing satisfaction with the ordering... See more

Delivery service

People report ambiguous experiences with delivery service, with many expressing frustration over long wait... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First jacket I ordered was far too small. I asked how to return it and was asked instead to send my dog’s measurements and a photo of the original jacket on my dog. The staff were helpful and the re... See more

Rated 4 out of 5 stars

Initially a tricky start with half the order missing. Communication started poorly with AI replies but persistence paid off eventually and once people were involved the problem was fully resolved. T... See more

Rated 4 out of 5 stars

Lovely coat. Bit snug (largest size on 30kg staff cross). It looks great. Unfortunately my dog refuses to move once I’ve put a coat on him. Strange boy but he just stands there and won’t walk. Th... See more

Rated 3 out of 5 stars

We already had products from doggyking so we knew the quality was really good. We saw the offers on Facebook so we ordered another coat for our sweet little boy. That's the good part. Unfortunately th... See more


Company details


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3.8

Great

TrustScore 4 out of 5

5K reviews

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No history of asking for reviews

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3.8

All reviews

(5,003)

1,413 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality

I have bought both harness and jacket since our puppy was born and have bought new ones as he's grown. These are of excellent quality and the service I have received has been first class.

24 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

I ordered a 3XL for our 12 kg cockapoo. It arrived after some time but was unfortunately too small around the chest. We had measured this specifically as that’s advised on the site, so I was disappointed, but the customer service team was great and very understanding. For just £5 extra to cover postage, they sent a replacement 4XL which is just perfect! They didn’t require me to send back the 3XL so I may offer that to a friend with a smaller dog.
Thank you DoggyKings.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

Well made

Well made, lovely material and true to size.
My dog loves getting hers put on, she's the sassiest dog on the block.

24 February 2026
Unprompted review
Rated 4 out of 5 stars

A happy customer after a tricky start.

Initially a tricky start with half the order missing. Communication started poorly with AI replies but persistence paid off eventually and once people were involved the problem was fully resolved.
The coats are of excellent quality and the dogs will be happy to wear them in the cold or rain. The largest size fits my son’s 7 month old Labrador pup (he’s huge!) and the next size down fits my smallish Cocker Spaniel.

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Lovely cosy well made dog jackets

Lovely cosy well made dog jackets, sadly both jackets were too small for my dogs but the staff were so happy to help and sent the next size up which fitted well. They even saved me the hassle of returning the first ones sent by suggesting I donate them to an animal shelter. Thank you Doggykings.

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Company that listened & put it right 👍

**** Edit *****Update******
After Cedric in Customer Service contacted me (basically because of the bad review), I can only change my opinion, he apologised & swiftly ordered a replacement which has today been delivered, absolutely perfect, can't say fairer than that! Will order again in the winter, excellent customer service in the end!!

Bad, bad, bad!! Coat delivered in January, zip broke middle February but will not send replacement because it's past 30 days!! Actually it's 6 months under consumer credit act 2015 if goods are faulty!! Also, check Companies House - ordered & took my money in December 2025 but, according to companies house they dissolved in September 2025! Avoid people!!

23 February 2026
Unprompted review
Rated 4 out of 5 stars

Not coming from UK.

We are very happy with the product, the original one we ordered based on the sizes recommended was too small, doggy kings quickly responded to our e mail, requested exact sizes of our dog and arranged a replacement, Our only issue is not being made aware the product is shipped from China, which made the wait time longer than we expected and the original shipment tracking was incorrect,

23 February 2026
Unprompted review
Rated 5 out of 5 stars

Doggy King's jackets

Doggy King's jackets are great for my dogs I ordered the wrong sizes and there customer service sorted it and exchange them and they look fab I will be telling friends about them

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Easy website to navigate

Easy website to navigate. I measured my 2 dogs and ordered. The items took a little while to be delivered. The coats were brilliant, a perfect fit for the both of them. They were so good I ordered I ordered 3 more. I would recommend this company to all dog owners.

22 February 2026
Unprompted review
Rated 5 out of 5 stars

I bought two coats but unfortunately…

I bought two coats but unfortunately one of my spaniels is large for the breed, so only one was of use , but the service I received in a refund was second to none, I will definitely recommend and use again in a heart beat 🐾🐾

14 February 2026
Unprompted review

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