Reply from Doggie.se
Hi Nadja,
Thank you for 5 stars, we look forward to your next order!
Have a wonderful week 😃
Best regards,
Emma Doggie.se
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Company details
Written by the company
OM DU ÄLSKAR HUNDAR - HAR DU KOMMIT RÄTT!
Contact info
4.6
Excellent
1K reviews
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Unhelpful
Unhelpful. Worst customer service ever. Do not bother with this company, going through PayPal for refund.
3 December 2023
Reply from Doggie.se
Dear Lorraine,
We can't find you in our system, the order number you have provided is too short to be from us, and we do not offer Paypal as payment method.
We can't find you with your email address either. We are a Swedish company, are you sure you have contacted the correct shop? It looks like you have made a mistake here.
Best Regards,
Emma Doggie.se
Quick delivery and good selection of products
Apart from a good selection of products, I was impressed by the speed the item was shipped and delivered.
21 July 2023
Reply from Doggie.se
Hi Erika,
Thank you so much for leaving us this wonderful review and five stars!
Best regards,
Emma doggie.se
Color
It was not possible to choose the color. I am happy with the one that you have sent but as there were options it had been better to open that alternative.
30 May 2021
Reply from Doggie.se
Hi!
Thank you for your review. The product is available in Purple too but unfortunately it is sold out and won't come back until next season again.
Welcome with your next order and have a great day!
Best Regards,
Emma doggie.se
Reply from Doggie.se
Hi Ben!
Thank you for leaving us a review and 5 stars! Happy to hear Angel loves her new gear. Welcome with your next order!
Have a great weekend.
Best Regards,
Emma doggie.se
Reply from Doggie.se
Hi!
Thank you for leaving a review!
We are so happy to read that you are happy with our quick delivery and products.
Do not hesitate to contact our customer service if you have any questions.
Sincerely,
Emma, Doggie.se
I bought a harness in the wrong size…
I bought a harness in the wrong size and sent it back. I chose Klarna, so I hadn't paid the bill yet. Many weeks later, I got an email asking me to pay for the item.
I called Doggie.se and explained the situation. The woman on the phone said there was no record of a returned item. She would look at the problem and email me later that day.
Days later, I still haven't heard back––and the bill is due in 2 days! For an expensive item I sent back AND I paid for return shipping. So I've already lost money on an item I don't want. I will call them again tomorrow, but I'm not hopeful. So far, they've been really unprofessional. After all this and after reading all these other (similar) reviews, I will never purchase anything from them again.
6 May 2018
Unprompted review
Reply from Doggie.se
Hej,
Tack för ditt omdöme och din feedback. Vi arbetar ständigt på att bli ännu bättre på det vi gör, din åsikt är viktig för oss.
Tänk på att du alltid kan mejla eller ringa till oss så vi kan hjälpa dig direkt. Vi finns här redo att hjälpa dig alla vardagar från kl. 07-16.
Vi har sökt efter dig i våra system utan resultat, vi använder inte Klarna som betaltjänst, alla returer återbetalas alltid inom 14 dagar, normalt inom 2-3 dagar från det att returen kommer in på vårt lager.
Om du har handlat hos oss men misstagit dig med ovan felaktiga information ber vi dig kontakta oss med ert ordernummer så vi kan reda ut ert problem, vi har försökt få tag på dig via Trustpilot utan resultat tyvärr.
Ha en bra dag.
Med vänlig hälsning,
Amanda - Doggie.se - 14 år online - 150.000+ hanterade orders per år!
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