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Online Pet Supplies Distribution Centre We're DogCratesPlus, and we're here to help you provide the best care for your dog without robbing a bank. We know that in this day and age it's hard to find good quality products at reasonable prices—that's why we've built our company around bringing you the best and most affordable options available on the market today.
16-17 Brindley Close, NN11 8RP, Daventry, United Kingdom
I bought a crate so that my little dog with me in the front garden also safe is .
And the crate was so easy to put up , and also not to heavy to move it around .
Very quick delivery, a very well made crate with bed included washable, my German shepherd loves being in it.
I ordered 2 dog crates by mistake i told the firm and they said if 2 crates arrive tell the driver to take one back to the company.I spoke to the driver of the van and he refused to tske it back.He told me to contact the company and he said they will send another van out to collect the 2nd dog crate.Iv trying phoning the company but they dont answer the phone.So im here stuck with a second dog crate that i dont need and iv paid twice for it.Cant get any help from the firm
Reply from DogCrates+
Hi Janice,
We primarily provide customer service via email rather than phone calls. Yesterday, we were in touch and we helped you with tracking information and other questions that you had, but unfortunately, we haven't received a response from you today, and we noticed that you've left negative feedback. We're eager to assist you, so when you have a moment, please do check your emails.
Regarding the situation with DHL, we've been informed that the parcel has been lost in transit and won't be delivered to you. Accordingly, we issued a full refund yesterday, which you should have received by now.
We share your disappointment with DHL's failure to adhere to standard procedures and their delivery of the parcel despite your request to refuse it. As a customer, you have every right to refuse an item and they must send it back to us. We'll be reporting this to DHL for further investigation.
We understand your frustration, we're committed to helping you. We'll gladly arrange a collection of the parcel from your home at your convenience. Simply let us know which days work best for you via email.
DHL facilitates home collections Monday through Friday, between 8 AM and 8 PM. Please note that while we can't specify an exact delivery time, the DHL driver will promptly notify you on the collection day with an estimated arrival time.
Furthermore, please keep in mind that we require at least 24 hours' notice before scheduling a collection. For example, if you'd like to arrange a collection for Thursday, please inform us no later than Wednesday morning to ensure a next-day collection.
We're here to assist you every step of the way, when you’ll have a moment check your emails and come back to us.
Warm regards,
DogCrates+
The dog crate is great x my little dog can come woth me in the front garden when I work in it. The crate was very easy to put it up . Is nice and big for my little one and he is happy in there 😀
Reply from DogCrates+
Hi there,
Thank you so much for reaching out and sharing your experience with the dog crate! We're thrilled to hear that it's working out wonderfully for you and your furry friend.:)
It's fantastic to know that your little dog is enjoying the crate and that it provides a comfortable space for him while you work in the garden. We're delighted that you found the assembly process easy and that the size of the crate suits your pup perfectly.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to ensure that you and your pet have the best experience possible with our products.
Wishing you and your furry companion many happy moments together!
Warm regards,
DogCrates+
Excellent, sturdy product. Really well priced, delivered promptly.
Reply from DogCrates+
Dear Customer,
Thank you for your fantastic feedback! We're thrilled to hear that you find our product excellent and sturdy, and we're delighted that you appreciate the competitive pricing and prompt delivery.
Ensuring both the quality of our products and the efficiency of our service is incredibly important to us, so it's wonderful to know that we've met your expectations in both regards.
If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help!
Thank you again for choosing our product. We truly appreciate your support.
Warm regards,
DogCrates+ Team
Dog crates + poop bags.
The sticker that holds the roll together is ridiculously tough to remove often resulting in ruining the first, and sometimes second, bag.
The bags themselves are fine. If you are out with your dog and need to start a new roll you have no chance!
Such a shame as otherwise a good product. Edit.
Now found another make, which is almost as good, and the little sticker is easy to remove. 😊
Reply from DogCrates+
Dear customer,
Thank you for taking the time to share your feedback with us regarding our dog poop bags. We genuinely appreciate your input as it helps us improve our products and services.
We are truly sorry to hear about the difficulty you've experienced with the sticker holding the roll together. We understand how frustrating it can be to have the first, and sometimes even the second, bag ruined during use. This is certainly not the experience we want for our customers.
We take your concerns seriously and are actively looking into ways to address this issue. We are exploring alternative solutions to ensure that our packaging is easy to open and use, especially when you're out and about with your furry friend.
We're glad to hear that you find the bags themselves to be of good quality, and we're committed to ensuring that your overall experience with our product meets your expectations.
Thank you again for bringing this matter to our attention. If you have any further feedback or suggestions, please don't hesitate to reach out. We're here to assist you and your furry companion in any way we can.
Best regards,
DogCrates+ Team
Great service and product, the crate was excellent choice for our puppy,very easy to fold down and put in the back of the car
Reply from DogCrates+
Dear Customer,
Thank you so much for your kind words and positive feedback! We're thrilled to hear that our dog crate has been an excellent choice for your puppy and that you find it easy to fold down and transport in your car.
Ensuring convenience and functionality for both you and your furry friend is our top priority, so we're delighted that our product has met your needs.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help!
Wishing you and your puppy many happy adventures together.
Warm regards,
DogCrates+ Team
It came broken and I sent pictures to prove it and all the company did was offer me 15 percent off my next purchase. I feel like I fully got scammed
Reply from DogCrates+
Dear Customer,
Thank you for bringing your concerns to our attention. We understand the frustration caused by receiving a damaged in-transit item, and we sincerely apologize for any inconvenience you've experienced.
We've carefully reviewed your feedback and want to ensure we address this matter to your satisfaction. It seems there has been a miscommunication regarding the resolution options we provided - we offered a full refund upon return, replacement shipment, express replacement order option or a partial 15% discount; you needed to select your preferred option and respond to our email.
We understand that you did not respond after our initial communication via email. However, if you still wish to have this issue resolved, please do not hesitate to contact us. We are more than willing to assist you further and ensure that you are satisfied with the outcome.
Once again, we apologize for any inconvenience this may have caused, and we appreciate your patience and understanding as we work to address your concerns.
Kind regards,
DogCrates+ Team
I recently purchased a large dog crate from DogCrates+ for my furry friend, and I'm incredibly pleased with the quality and service.
Excellent product and service from DogCrates+ – highly recommend for pet owners!
Reply from DogCrates+
Dear Customer,
Thank you so much for your recent purchase of our large dog crate and for taking the time to share your positive feedback with us! We're thrilled to hear that you are incredibly pleased with both the quality of our product and the service you received.
At DogCrates+, we strive to provide pet owners like you with top-notch products and exceptional service, so it's wonderful to know that we've met your expectations.
Your recommendation means the world to us! If you ever need anything else or have any questions, please don't hesitate to reach out. We're here to help.
Thank you again for choosing DogCrates+ for your furry friend's needs.
Warm regards,
DogCrates+ Team
I purchased a crate that was incorrectly labelled as 105cm wide on the website. In fact it was labelled as 106cm on the box and measured as 107cm when erected. This meant it was too big for the space I needed to fit the crate in. I also purchased a bed for the crate, which was also returned given that I had no use for that size bed without a crate to put it in. I was then charged a "restocking fee" of £5.99 for the return of the bed.
Be aware, you'll be charged a postage fee AND a restocking fee if you decide to return an item. It appears as though the restocking fee is also per item.
Reply from DogCrates+
Dear Customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused by the discrepancy between the advertised dimensions of the crate and its actual size on a box. Upon investigation, it appears that a 1cm discrepancy occurred during the manufacturing process at the factory. While this oversight did not affect the overall quality of the dog crate, we understand the frustration it have caused in your specific situation.
Regarding the return of the bed, we want to clarify that you were not charged for the collection service. We arranged for the pickup of the item free of charge. The restocking fee of £5.99 applied to cover the costs associated with processing the return, including the necessary materials for repackaging and refurbishing the item - new box, leaflet, parts replacement as the item was not in a resealable brand new condition once returned.
We want to assure you that restocking fees are typically applied for change of mind returns, as outlined in our terms and conditions. However, we appreciate your feedback and will review our policies to ensure clarity for our customers in the future.
Once again, we apologize for any inconvenience you experienced, and we appreciate your understanding and taking time to provide us feedback in this matter. If you have any further concerns or require assistance, please do not hesitate to contact us!
Kind regards,
DogCrates+ Team
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