Paid immediately, zero communication, no items delivered
I ordered a harness, a rope lead, and a coat for my dog, totaling almost £100 plus postage. The payment was taken from my account right away, but since then, it has been complete radio silence. I haven't received a dispatch confirmation, tracking number, or any updates regarding when the order will actually ship.
I have reached out via email and phone multiple times attempting to get a basic update, but all of my messages have been completely ignored. Taking customer payments without shipping the goods or providing even minimal communication is completely unacceptable.
I wish I had read the comment I just found here—another customer had the same experience with purchasing from this company. Given the complete lack of response and immediate taking of funds, I strongly suspect this business is fraudulent. At this point, I have no idea if my order will ever arrive, and I cannot recommend buying from them.
I hope they address this promptly and process a full refund. I will try to contact my bank to start the chargeback process, and I will recommend anyone to take action as soon as possible.








