Christian was prompt every session. He explained everything he was doing and the reason why. He was firm, yet gentle with my very anxious dog. He answered all my questions and provided tips. After eve... See more
Company replied
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Review summary
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The process was very thorough and made it easy to understand. The videos helped to provide additional clarity. The only item that was more difficult was the public transportation video. It was not out... See more
Company replied
Dallas digressed due to me having to go to California for a family emergency. I was gone 6 weeks, so his progress had a setback. However, Brianna has met with us 2 times since my return January 9, 2... See more
Company replied
Quickly Responsive and Understanding A huge thank you to the Dog Academy team, especially Cary, who helped expedite the grading of the second submission of our exam. This allowed us to earn the ce... See more
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Company details
Written by the company
Online dog training that really works. 95% Cheaper than professional in-person training, same great results.
Contact info
1321 West Causeway Approach, 70471, Mandeville, United States
- (605) 620-1786
- support@dogacademy.org
- dogacademy.org
4.4
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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Alyx is very personable …
Alyx is very personable and knowledgeable about dog behaviors. Her suggestions are direct and she was able to watch us with Maggie as we went through some training tips. We were extremely pleased that we understood her directions and are looking forward to our next meeting with her.
13 March 2026
Unprompted review
Reply from DogAcademy
Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶
I was guaranteed an in-home trainer
I was guaranteed an in-home trainer. Unfortunately I was not happy with the experience and confidence of the trainer who arrived for our introduction visit. I called DogAcademy for another trainer and was told there was no other available trainers in my area of Venice, Fl. And that my only other option was to use a virtual trainer. Now.... for $1700.00 I should have had other options of trainers or be made aware she was the only one in Venice. Although I was able to cancel my subscription with DogAcademy I was charged $495.00 for the introduction visit with the trainer they sent. Please be very aware when signing up with this company that you ask if there are other trainers in your area to choose from if your not happy with the one they send. Buyer Beware!!!
4 March 2026
Unprompted review
Reply from DogAcademy
Hi Maggie,
Thank you for sharing this. We’re sorry for the disappointment with your in‑home trainer experience and for the frustration around trainer availability in your area. That’s not the experience we want for you or Greta.
We’re committed to working toward a resolution together. Our team will reach out to you directly to support you and Greta—reviewing your introduction visit, discussing trainer options, and going over billing so we can determine the best next step.
If we miss you, please reply to our outreach and we’ll connect as soon as possible. We appreciate the chance to make this right.
Best regards,
Dog Academy Team
Easy and useful information I was able…
Easy and useful information I was able to use immediately with my puppy.
10 March 2026
Unprompted review
Reply from DogAcademy
Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶
This company sold me a harness for my…
This company sold me a harness for my dog \u200b\u200bwith the writing peeling off. They forgot to put some letters on it. They sold me a course where I passed the exam perfectly and they don't want to give me the certificate because they are complaining about some poorly made videos, but the videos are very well made. It's also an insult to my dog \u200b\u200bwho is truly an excellent Service Dog in life. We should work with heart and not treat customers like this. My daughter cries.
7 March 2026
Unprompted review
Reply from DogAcademy
Hi Alessio, thank you for sharing your experience, and we’re truly sorry for the frustration this has caused you and your family. We never want anyone to feel discouraged during this process, and we understand how much love and dedication you’ve put into Lucy’s training.
Regarding the vest, US Service Animals is more than happy to send a replacement to correct the defective item you received. You and Lucy deserve equipment that is accurate, durable, and reflective of the hard work you’ve both put in.
As for the course, a Psychiatric Service Dog certification requires a minimum of 120 training hours, and our affiliate training partner is committed to helping every client reach their goals. They offer support, guidance, and clarification at every stage so teams can progress successfully and safely.
The Public Access Test is especially important because it evaluates whether the handler–dog team can reliably complete the necessary tasks in real-world environments. Passing requires each task to be demonstrated clearly and consistently — not as a reflection of your dog’s worth, but to ensure safety, compliance, and readiness for public access.
I want you to know: Lucy is doing phenomenal, and her progress is clear. We’re here to support you both, not discourage you. We will also be reaching out to you directly so we can assist further, review your submissions together, and make sure you receive the guidance and clarity you deserve.
Thank you for your dedication — we’re here with you every step of the way.
Best regards,
The Dog Academy Team
Karen’s Thoughts
I learned a lot about the different types of training and what and where they allow a dog to do and go. It was very interesting learning the skills that the training gives the many different type of dogs allowed to train. I also thought the training videos were very helpful and clarified the best approach to train the dog each different skill.
The tests after each lesson were easy to understand and highlighted the importance of the different tasks.
The service dog training was obviously more challenging but most rewarding to the dog and me the trainer. The video test was a good way to show the skills the dog learned. However, some of the instructions were not clear. The video to show a dog entering and exiting a public transportation vehicle for the test was different when I was sending the video. The test video did not specify entering and exiting a public vehicle but any vehicle. That’s a difference and more challenging for public transportation. But I’m very satisfied with the training and the course. I get many comments and compliments on Apollos behavior everywhere we go.
.
6 March 2026
Unprompted review
Reply from DogAcademy
Hi Karen, thank you so much for this wonderful review! We’re thrilled to hear how much you enjoyed the course and that Apollo is shining everywhere you go. 🌟 Your dedication truly shows, and we’re so proud of you both. If you ever need support along the way, we’re always here for you!
Best wishes,
The Dog Academy Team
DO NOT USE THIS COMPANY!!!!!!!
The course we are pursuing, (meaning we are not successful yet) is psychiatric support animal. The course written work was completed successfully but the video submission has been a nightmare, completely inconsistent and reaching someone is awful!
One of the skills having your dog sit and stay, in a public place, for 30 seconds. The handler, (my husband) had our dog in Walgreens, in an aisle and because he stood up, did not walk, during the 30 seconds, they flunked him.
Another is resisting food. My dog did it beautifully in our driveway that is in a neighborhood but that is not public enough of a place therefore they flunked him. For the record, we live in a busy active place - very urban. Then when I asked if in the next video I should include the environment, they said, no... they can tell. Huh?
Lastly, taking our dog on a leash, healing into Staples was not sufficient enough.
I am determined to get through this as you pay 100's of dollars to get this but it has been an awful experience and I strongly encourage anyone to look elsewhere. It is absolutely awful.
1 March 2026
Unprompted review
Reply from DogAcademy
Hi Kim, thank you for sharing your experience. We’re truly sorry to hear how frustrating this process has felt—we know how important this certification is for you, your husband, and your dog, and we’re here to support you through every step.
When completing the Public Access Test, it’s essential that every required behavior is shown clearly and performed in a public setting. This isn’t meant to make the process difficult—it’s to demonstrate that the service animal team can maintain focus and reliability with real‑world distractions, which is a critical part of public access work.
We understand how discouraging it can feel to be marked incomplete when you’ve put in so much effort. For clarity:
-During stationary tasks, the handler must remain fully still because movement can cue or influence the dog.
-For tasks like food refusal or heeling, footage must show a public environment—storefronts, sidewalks, parks, or indoor public spaces—so evaluators can verify environmental distractions.
We absolutely agree that feedback must be consistent, and we’re sorry if communication felt unclear at any point.
That said, we want you to know: you’re not alone in this.
We’re committed to helping you and your family successfully complete this journey, and we’re happy to provide guidance on exactly what is needed in each video so there’s no confusion moving forward.
Your dedication to your dog’s training is clear, and we’re here to support you all the way. 💙
Comprehensive and Easy to Understand
The course was comprehensive including everything needed and was taught in a very easy to understand fashion.
4 March 2026
Unprompted review
Reply from DogAcademy
Thank you so much for the kind words! We’re thrilled to hear that you and your pup had a great experience with our program 🐾🐶 Your trust means the world to us! 💛
This online course was more than I ever…
This online course was more than I ever expected. The cost is reasonable compared to some of the in-person training and it offers great information, education, suggestions, the tools you need, and lets you go at your own pace when you're ready. I enjoyed reading all about the things that were very important for you and your dog to know which made so much sense to me. It was doable and achievable to follow the instructions and get the job done with my dog. Thank you for giving us this option to complete a course like this this way which makes it very convenient for some who have Financial burdens or other issues and reasons why it works for them.
4 March 2026
Unprompted review
Reply from DogAcademy
Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶
It was just THE website I needed for…
It was just THE website I needed for my class for my huge project.
4 March 2026
Unprompted review
Reply from DogAcademy
Thank you so much for your kind words! 😊 We're really glad to hear the website was exactly what you needed for your class and that it helped with your big project. Wishing you the best of luck with your work, and we’re happy to have been part of your success! 📚🚀
Great Training Course!
The online training course for Psychiatric Service Dogs was a great resource for training my Golden Retriever. The readings and videos were very helpful and easy to follow. I would highly recommend this training course!
3 March 2026
Unprompted review
Reply from DogAcademy
Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶
Disappointed in the service you "sold"…
Disappointed in the service you "sold" us.
15 January 2026
Unprompted review
Reply from DogAcademy
Hi there,
We’re truly sorry to hear that you’re disappointed in the service you received — that’s never the experience we want for any of our clients. We take all feedback seriously, and we’d like the opportunity to look into this and make it right.
At this time, we’re unable to locate an account based on the information provided in your review, so we’ve reached out requesting additional details. Once we have your name, email, or order number, we can fully review what happened and assist you as quickly as possible.
We’re committed to providing a high standard of service and supporting every client who comes to us. We hope to hear back from you soon so we can address your concerns directly.
I love it it was very helpful !
25 February 2026
Unprompted review
Reply from DogAcademy
Thank you so much for your kind words! 🌟
We’re thrilled to hear that you found it helpful—that truly means a lot to us. If there’s ever anything more we can do to support you, please don’t hesitate to reach out. We’re always here to help you at Dog Academy!
Phone
Lady who called over the phone to set up training for me was very rude and not helpful. Made me not want to go through with the training. And then hung up on me.
22 February 2026
Unprompted review
Reply from DogAcademy
Hi Kylea,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear about the interaction you had over the phone—that’s not the standard of professionalism or care we expect from our team, and certainly not the experience we want any of our clients to have.
We deeply appreciate you bringing this to our attention. Your feedback helps us improve, and we would genuinely value the opportunity to provide you with the level of customer experience we take pride in. You deserve to feel supported and respected throughout the entire process.
If you’re open to it, we’d love the chance to make things right and assist you in a way that reflects our true commitment to our clients. Please feel free to reach out at your convenience—we’re here to help.
Thank you again for your time and honesty. We hope to earn back your trust.
Warmly,
The Dog Academy Team
Well I thought I knew a lot about dog…
Well I thought I knew a lot about dog training this will refreshen your memory
21 February 2026
Unprompted review
Reply from DogAcademy
We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉
How the experience taught me more about my dog than I ever knew. The coarse taught me what my dogs signs tell me and just how much he loves me. Thank you so much and continue your good work.
The customer support as well as the training videos which taught me so much about my dog he is extremely intelligent and committed after I learned how to train him properly thank you for your support and guidance and I recommend your company to anyone for ESA and PSA training thank you for everything and your continued support God Bless!!!!
20 February 2026
Unprompted review
Reply from DogAcademy
Thanks for the 5 stars! 🌟🐾 We love hearing success stories from our students. Your dedication and consistency make the training so effective—way to go! 🐶👏
Learned a Lot
First, when I called them they were very informative and patient with my questions and concerns.
Second, they were prompt in sending me the information and manual to read, study and review.
Third, the manual was not hard to understand. I also learned a lot.
19 February 2026
Unprompted review
Reply from DogAcademy
Thank you for your review and for choosing Dog Academy! 🎉🐕 We’re honored to be a part of your dog’s training journey and wish you both continued success 🐾🐶
If I could give them less I would
In short this is the worst group of people I have ever encountered. They are dishonest and are only interested in money. Unprofessional trainers that are not qualified to manage anxiety in dogs. Rather than being honest with me they took an exorbitant amount of money from me and then told me after the fact that they were not equipped to train my dog because of her behavioral issues. LOOK ELSEWHERE ! The response I received from the company was so untrue. Therefore it requires an edit. I had issues with this company for months and this final incident put the nail in the coffin. They misrepresented themselves and the service they provided. Look at the website it states training rates between 75-130 per hour. When you buy a package as I foolishly did, the rates do not apply. I was charged 160.00 per hour. I just had another reputable trainer come to my home for an evaluation and the difference was night and day. Unfortunately, Dog Academy took 900.00 from me before I realized they were a scam and now my budget is comprised. Therefore I am in a financial deficit which only hurts the dog. Shame on you Dog Academy! Reality -I cannot afford the new qualified trainer because this company took what limited funding I have and now a new trainer will cost more than I can afford. Shame on this company!
14 February 2026
Unprompted review
Reply from DogAcademy
We are very sorry to read this and strongly disagree with several of the claims made.
After reviewing the recorded calls, we do not see anywhere that you were told we could not assist with behavioral concerns. We have a dedicated behavioral training department specifically equipped to work with anxiety and related behavioral challenges, and supporting dogs with these needs is something we handle regularly.
Regarding the session itself, the trainer was briefly on their phone to document training notes and update progress — not for personal use. Proper documentation is part of maintaining continuity and ensuring your dog’s training plan remains structured and effective.
The final in-person session was scheduled for 120 minutes and concluded at approximately 90 minutes. Our understanding is that comments such as “okay, have a good night” were made, which the trainer reasonably interpreted as a cue to conclude the session. There was no intention to improperly shorten the appointment.
As requested, a refund was issued. The amount reflects completed sessions in accordance with the refund policy published on our website. The last in-person session exceeded one hour; however, we only deducted one hour for that session rather than the full scheduled time. The refund calculation strictly followed the policy terms that are clearly outlined and accessible to all clients.
We take allegations of dishonesty and lack of qualification seriously. Our trainers are vetted professionals, and we stand behind the services provided. While we understand that frustration can occur when expectations and experiences do not align, we respectfully disagree with the characterization of our company.
— The Dog Academy Team 🐶
Krystal Abadie was so informative and…
Krystal Abadie was so informative and helpful. This was my first session and I am already so excited for what's to come. I would recommend her 100% of the time. And dog academy has turned my whole thought process around. Thank you so much for all the help
18 February 2026
Unprompted review
Reply from DogAcademy
We truly appreciate your kind words and support! 🐕❤️ Helping dogs and their humans thrive together is our passion. Thanks for letting us be part of your journey 🐾🎉
The training was thorough and very user…
The training was thorough and very user friendly. Thank you.😊
15 February 2026
Unprompted review
Reply from DogAcademy
Wow, thank you for the glowing review! 🌟 Helping owners and their dogs grow together is exactly why we do what we do 🐶❤️ Give your pup some extra belly rubs from us! 🐾
Very easy to follow
Very easy to follow. Its was informative learned a few new techniques. I am excited to continue on this journey. Thank you
17 February 2026
Unprompted review
Reply from DogAcademy
Thank you so much for your kind words! I’m really glad you found it easy to follow and informative. It’s awesome to hear that you picked up some new techniques—that’s exactly what I hoped for!
Your excitement to continue the journey truly means a lot. Keep going, keep practicing, and don’t hesitate to reach out if you have any questions along the way. I’m cheering you on!
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