Working well so far. I’m able to add subscription products and receive payouts without issues. The support was great initially. However, the fees are quite high—transaction fees, payout fees, and taxe... See more
Company replied
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I’m an indie builder from India, and finding a payment gateway that actually works here is a nightmare. Stripe isn’t available, and almost every other option either needs a registered company or... See more
Company replied
I'm a product agency owner and an indie builder and taking international payments from India is usually a pain. Most gateways need a registered company and a lot of paperwork, and Stripe is invi... See more
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Company details
Written by the company
Monetisation Engine for AI-native and SaaS businesses, launch and scale globally with payments, billing, and compliance built in. With Dodo Payments, you can: - Go global instantly: Accept payments in 220+ countries with 30+ local and global methods. - Bill however you want: Subscriptions, usage-based, and one-time payments out of the box. - Stay compliant automatically: VAT, GST, and Sales - Tax handled across 220+ countries. - Ship faster: Deliver digital products and services instantly with built-in fulfilment. - Grow with clarity: Real-time analytics on MRR, ARR, churn, and retention.
Contact info
8 The Green, STE A, Kent, 19901, Dover, United States
- reviews@dodopayments.com
- dodopayments.com
3.1
Average
113 reviews
Replied to 78% of negative reviews
Typically replies within 1 month
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Better to stay away from Dodo payment and find other alternatives
Honestly didn't expect to write this. But after what happened, I feel like other founders deserve to know.
My account got suspended with the reason "generating NSFW content." My product is an AI video studio, and one of the first things I built was a filter that blocks users from generating NSFW content. So the reason made no sense at all.
What hurt more: they refunded all my active subscribers without telling me. Customers I worked months for and spent real ad money to get just gone. One of the refunds was from my own test account and the money never even came back to my bank.
I reached out through email and Discord trying to understand what happened. Two days of nothing, then a generic reply about "confidentiality obligations" and that they "can't reverse the action." No evidence shown. No real explanation.
When I kept following up on Discord, they blocked me.
Stripe is not work in my country. Dodo felt like the answer. Maybe it works fine for others, but if something goes wrong, even something completely out of your control, there's no one to talk to and nothing you can do about it.
I would suggest to stay away from them.
30 March 2026
Unprompted review
Reply from Dodo Payments
Hi,
We’d like to clarify a few important points for transparency.
Dodo Payments operates under strict compliance and partner network requirements. In this case, the account action was taken following a risk and compliance review, where the platform was flagged for potential NSFW content generation. These decisions are not made lightly and are based on actual testing, third-party signals, and payment partner requirements, not assumptions.
Regarding refunds, when a business is found to be in violation of policy, we are required to wind down processing and reverse recent transactions. This is a standard risk mitigation step across all Merchant of Record providers, and not something we can selectively override.
On communication - we did respond via email. However, certain details cannot be shared publicly due to compliance and partner confidentiality obligations, which are standard across the payments industry.
We also want to clarify that:
1. Refunds are issued back to the original payment method, and timelines depend on the customer’s bank
2. Test transactions follow the same refund flow as live transactions
We understand that this may not have been the outcome you expected. However, these actions are taken to ensure platform integrity and compliance with global payment regulations.
If you choose to build a new product that aligns with our policies, you’re welcome to apply again, and our team will review it independently.
Wishing you the best moving forward.
Team Dodo Payments
They blocked account right before…
They blocked account right before payouts without any explanation. They collect taxes but when I asked for proof of payment they did not have anything. They are scammers, collecting tax money and not paying it to the respective authorities. The never replied to my support query. RUN!!!
1 March 2026
Unprompted review
Reply from Dodo Payments
Hi,
We take allegations like this very seriously, and we’d like to clarify a few important points.
Account actions - including suspensions - are only taken following a compliance and risk review, in line with our policies and payment partner requirements. These decisions are not arbitrary and are communicated via email with the relevant reason.
Regarding payouts, in certain cases (such as elevated risk, disputes, or policy violations), funds may be placed under a mandatory hold period as required by card networks. This is a standard industry practice and not unique to Dodo Payments.
On taxes - as a Merchant of Record, we collect and remit applicable taxes directly to the relevant authorities. This is handled as part of our regulated obligations. Tax remittance is not something we withhold or misuse.
We also want to clarify that our support team does respond to all queries, though response times may vary depending on the complexity of the case and the need for internal review.
Team Dodo Payments
Easy to USE
Dodo is simple, reliable, and easy to use.
payments go through smoothly, and I like how they handle everything. Solid platform for selling globally.
we'd be integrating dodo with our products as soon as they go live
GO DODO
24 March 2026
Reply from Dodo Payments
Hi,
Thank you for the energy, we love it!
Really glad to hear the platform has been simple, reliable and smooth for you. Helping businesses sell globally without the usual friction is exactly what we are here for, and we are excited to support your upcoming products when they go live.
If you ever need any help, we are always here.
Team Dodo Payments
1) Product Subscription Management…
1) Product Subscription Management Improvements
I would like to see more flexibility in the Product Subscription feature, specifically regarding the ability to group and edit subscriptions. I need a way to classify them by certain attributes. For example, I have a tiered subscription system that also operates in cycles.
Currently, I have 3-5 variations for "Tier 1," and so on. Instead of having a single group with shared fields and specific dividers, I have to create separate products for every single tier and cycle. This results in a lot of duplicated content. Since the only difference between tiers in different cycles is the duration—while the description, functionality, and even add-ons remain the same—it creates a significant amount of redundant manual work.
2) Checkout Status Visibility
The status "Checkout was started but no payment method was added, or the customer left before completing" is not something I want to see by default. I don't see the value in having this in the default table sorting/view. I would prefer to hide this status and have the table display more relevant data by default.
3) Filter UI/UX
I noticed the UI for filters was changed from checkboxes to radio buttons. However, I would prefer to keep the checkbox functionality. I need the ability to select multiple fields simultaneously, especially on the Transactions/Payments pages.
4) Persistent Table States
I want the ability to save the state of tables, including custom sorting and active filters. Ideally, my custom configuration should become the default view every time I navigate to a page.
Thank you for your attention.
26 March 2026
Reply from Dodo Payments
Hi,
Thank you so much for taking the time to share such detailed feedback. This is exactly the kind of input that helps us build a better product.
1. Product Subscription Management:
We completely understand how managing tiered subscriptions across multiple cycles can feel repetitive and time-consuming. Our current architecture requires individual products per payment link to maintain accurate billing history, which we know creates extra manual work when your tiers share the same description, features, and add-ons.
In the meantime, two workarounds that may help: the duplicate feature lets you quickly copy a product and adjust only the duration, and product collections allow you to group related tiers under a single checkout flow to reduce storefront duplication. That said, we hear you, subscription grouping and editing flexibility are already on our product roadmap.
For points 2, 3, and 4, your feedback has been flagged directly with our product team. We agree these affect day-to-day usability, and our team is actively working on improvements across checkout status visibility, filter behaviour, and the ability to save custom table configurations as default views.
We genuinely appreciate you laying out each point so clearly. Feedback like yours directly shapes what we prioritise. We'll make sure to keep you posted as these improvements roll out.
If you have any additional context or suggestions, feel free to share them with us.
Team Dodo Payments
They charged me TWICE when I bought a…
They charged me TWICE when I bought a service and then started ghosting me. I've been trying to resolve this issue, but the workers keep on ghosting my emails. I've tried for over a month and sent countless emails. I would never use this company again and will warn others about this. Please don't use this company in any way!!!
0/10 stars. EXTREMELY BAD
11 March 2026
Unprompted review
Reply from Dodo Payments
Hi,
We’re really sorry to hear about your experience; that’s definitely not the standard we aim to deliver.
From what you’ve described, this sounds like a duplicate charge or authorisation issue, which can sometimes happen due to bank retries or temporary holds. In many cases, one of the charges is automatically reversed by the bank within a few days.
That said, being unable to get a timely response is not acceptable, and we take that seriously.
We’d like to resolve this for you as quickly as possible. Since we can’t identify your account from this review, please reach out to us at support@dodopayments.com with your transaction details.
We’ll:
1. Investigate both charges in detail
2. Confirm refund status or initiate one if needed
3. Ensure you get a clear resolution
We appreciate you bringing this up and would value the chance to make things right.
Team Dodo Payments
Started off okay
Started off okay, but quickly ran into issues with delayed transactions. Customer support was unhelpful and took too long to reply. Overall, not a reliable payment solution.
23 March 2026
Unprompted review
Reply from Dodo Payments
Hi,
Thanks for sharing your experience - we’re sorry to hear things didn’t go smoothly after the initial setup.
Delayed transactions can sometimes occur due to bank processing times, payment method checks, or risk reviews, but we understand how important reliability is when you’re running a business.
On support - we hear you. We’re actively working on improving response times and resolution quality, especially in cases where delays impact your operations.
If you’re open to it, we’d really like to take another look at your case and understand what went wrong. Please reach out to us at support@dodopayments.com with your account details, and we’ll prioritise it.
Appreciate the feedback - it helps us improve.
Team Dodo Payments
Payments got stuck without any clear…
Payments got stuck without any clear reason, and support was slow to respond. It felt unreliable, especially when dealing with important transactions. I wouldn’t trust it again.
23 March 2026
Unprompted review
Reply from Dodo Payments
Hi,
We’re sorry to hear about your experience - we understand how critical it is for payments to go through smoothly.
In some cases, payments may be temporarily held due to bank processing delays, risk checks, or compliance reviews, which are required to ensure transaction safety. That said, we recognise that a lack of clarity around this can be frustrating.
We also acknowledge your feedback on support response times. This is an area we’re actively improving to ensure faster and clearer communication.
We’d really appreciate the opportunity to review your specific case and provide more context. Please reach out to us at support@dodopayments.com with your details, and we’ll prioritise it.
Thank you for your feedback; it helps us improve.
Team Dodo Payments
Dodo Payments is a breath of fresh air
Dodo Payments is a breath of fresh air. The service is incredibly pleasant to use and every feature feels like it’s exactly where it needs to be. Great job on the product design and overall experience!
27 March 2026
Reply from Dodo Payments
Hi,
Thank you for the kind words!
We're really glad to hear the experience has felt seamless and that the product design has been working well for you. We put a lot of thought into making every feature feel intuitive and right where you'd expect it to be, so this means a lot to us.
If you ever need any help or have suggestions, we're always here.
Team Dodo Payments
Exactly what i needed
Using one time payments for my digital products and it just works very clean. No subscriptions, no billing cycles, just simple pay once and done which is exactly what I needed.
4 March 2026
Unprompted review
Reply from Dodo Payments
Hi,
Thank you for sharing your experience.
We’re glad to hear one-time payments worked exactly as you needed and kept things simple for your digital products. If you ever need any help, we’re here.
Team Dodo Payments
Destructive experience – They mass-refunded my happy customers
The integration was easy and they were responsive, but after a month of working with them, they sent us a message saying our business violates their compliance policy, while they approved us initially. Not only it paused our business completely, as we were running with marketing and live users on the website, the worst thing was that they refunded all of our happy customers without any warning, even though not a single customer complained about the product. One day before it happened, they sent me a request to give them a good review on Trustpilot.
25 March 2026
Reply from Dodo Payments
Hi,
Your platform was not “misunderstood”, it was caught.
Our risk team directly tested your product and confirmed that it generates explicit, NSFW content with zero effective safeguards. There were no filters, no moderation, no attempt at compliance. The only real restriction was whether a user had paid for credits, meaning you were quite literally monetising prohibited content.
To remove any doubt, independent third-party risk systems also flagged your platform as high-risk for deepfake activity. So this isn’t just our assessment; it’s consistent across external risk intelligence as well.
On prior approval and termination: Approval on Dodo Payments is conditional upon adherence to our Acceptable Use Policy. The moment we detect the facilitation of prohibited activity, that approval ends. There is nothing ambiguous about this.
On refunds: we will not act as the seller of record for businesses operating in violation of our policies. Any actions taken are fully aligned with our Terms and regulatory requirements.
To be clear, the evidence on record is unambiguous. Your account is terminated, and this decision is final. Dodo Payments does not, and will not, support platforms built on prohibited use cases.
Regards,
Team Dodo Payments.
My products are lunched quickly
Storefront feature is really helpful as I didn’t had to build any website or setup anything extra, I just added products and got a ready to share link which saved lot of time.
27 January 2026
Unprompted review
Reply from Dodo Payments
Hi,
Thank you for sharing your experience.
We’re glad to hear the Storefront feature helped you launch quickly without needing to build a website and saved you time. If you ever need any help, we’re here.
Team Dodo Payments
Secure and Efficient Payment Service
I had a smooth experience with DodoPayments. Transactions were processed quickly and everything felt secure. The platform is easy to use and reliable. Overall, a convenient solution for handling online payments. 👍
1 March 2026
Unprompted review
Reply from Dodo Payments
Hi,
Thank you for sharing your experience.
We’re glad to hear transactions were fast, secure, and that the platform felt easy to use and reliable for you. Really appreciate the kind words, and if you ever need any help, we’re here.
Team Dodo Payments
No effort
very clean integration, didnt had to fight with framework much
2 March 2026
Unprompted review
Reply from Dodo Payments
Hi,
Thank you for the feedback.
Glad to hear the integration was clean and worked smoothly with your framework. If you ever need any help, we’re here.
Team Dodo Payments
10/10 product
Easy to integrate. Made accepting global payments easy for us in India. I'll be integrating Dodo in my other company as well when we go global. Highly recommend.
23 March 2026
Reply from Dodo Payments
Hi,
Thank you for the kind words.
We’re glad to hear integration was easy and that Dodo Payments helped you accept global payments from India. Really appreciate the recommendation, and we’d love to support you as you expand to your other company as well.
If you ever need any help, we’re here.
Team Dodo Payments
I have been using them for the last…
I have been using them for the last five months and there customer support is exceptional and genuinely helped us in moving fast love from Robox AI team
1 November 2025
Reply from Dodo Payments
Hi,
Thank you for sharing your experience.
We’re glad to hear the support has been helpful and that it’s enabled you to move faster over the past few months. Appreciate the kind words from the Robox AI team, and if you ever need any help, we’re here.
Team Dodo Payments
sentra is love
integration with sentra is very fast without friction, thank you guys
1 March 2026
Unprompted review
Reply from Dodo Payments
Hi,
Thank you for the kind words.
We’re glad to hear the Sentra integration was fast and frictionless for you. If you ever need any help, we’re here.
Team Dodo Payments
Super flexible metering
The usage billing is well designed and it’s flexible enough for different pricing models and saves a lot of effort compared to building your own billing logic overall a very solid feature.
15 March 2026
Unprompted review
Reply from Dodo Payments
Hi,
Thank you for sharing your experience.
Glad to hear the usage-based billing and metering have been flexible for your pricing models and saved you the effort of building your own logic. If you ever need any help as you scale, we’re here.
Team Dodo Payments
Reply from Dodo Payments
Hi
Sorry to hear this - just to clarify, Dodo Payments does support payment links.
You can create:
1. Static payment links directly from the dashboard
2. Checkout session and Dynamic links via API
These are commonly used by freelancers and individual creators to collect payments.
If you were facing a specific issue while creating or using payment links, we’d be happy to take a closer look. Feel free to reach out to us at support@dodopayments.com
Team Dodo Payments
Noticed the mandate showing ₹15000 even…
Noticed the mandate showing ₹15000 even tho the actual mandate amount is lower. Because of this some customers got a bit anxious seeing a higher number then expected.
11 March 2026
Unprompted review
Reply from Dodo Payments
Hi,
Thanks for pointing this out. We understand how that could be confusing for your customers.
The amount (₹15,000) you’re seeing is a maximum mandate limit set by the bank/payment network, not the actual charge. The system sets an upper cap to allow future renewals or variable billing without needing repeated approvals.
Customers are only charged the actual subscription amount, not the mandated limit shown.
That said, we agree this can cause concern, and we’re actively working on improving how this is communicated during checkout to make it clearer.
Appreciate you flagging this - feedback like this helps us improve the experience.
Team Dodo Payments
No sales tax please
Why are you guys collecting Sales taxes, give the option to off it.
27 December 2025
Unprompted review
Reply from Dodo Payments
Hi,
Thanks for your feedback - happy to clarify this.
As a Merchant of Record, Dodo Payments is responsible for collecting and remitting applicable taxes (such as sales tax, GST, or VAT) based on the customer’s location and local regulations.
This isn’t optional - taxes are applied where legally required, and we’re obligated to collect them to stay compliant with global tax laws. Because of this, there isn’t an option to “turn off” taxes.
The benefit of this model is that merchants don’t need to worry about tax calculation, filing, or compliance across different regions - we handle it end-to-end.
We understand it may feel restrictive, but this is standard practice across all Merchant of Record platforms.
Team Dodo Payments
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