DocuSign, Inc. Reviews 

As long-term DocuSign customers, this experience has been incredibly disappointing.

We accidentally upgraded our long-term Personal plan to Standard for a single document and contacted DocuSign support the following day requesting the account be reverted back (in February).

Despite weeks of emails, support cases, follow-ups and written requests, the account still has not been changed back and we continue to be direct debited at the higher rate.

The most frustrating part has been the lack of action and communication despite multiple genuine attempts to resolve this professionally.

After researching further, it’s alarming to see many other customers reporting very similar billing and downgrade issues. We have now escalated the matter to the Australian Competition and Consumer Commission and provided supporting documentation regarding the ongoing billing dispute.

Based on our experience, I would strongly encourage people to thoroughly research alternatives before signing up. There are other providers offering lower fees, better communication and far more responsive support.

Very slow website - pages take 30 or more seconds to load. They are a company with not enough fast servers to deliver a good service. The only reason they are still in business is the people who actually use their website - the people who are asked by companies to sign a legal document - are not the people who pay for it. Companies who use it don't care that it is super slow and awful to use.