At first i was anxious but by just following exactly the procedure it went through loaded my maxis sim in Malaysia and finally i was relieved. Thank you doctorsim.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
When i tried to buy a gift card, it asked for too much info and took my money, but i never got the gift card. However when i asked for the payment to be refunded, they immediately refunded it and expl... See more
Company replied
It worked, but it took a long time. Their instructions are outdated. They say to plug it into iTunes. iTunes has not existed for years. Support was not helpful. They kept sending me the same inst... See more
Company replied
DoctorSIM has been invaluable while I’m traveling. I have only had positive experiences with doctorSIM while I’m traveling. There was a small issue processing my original top-up, but their support tea... See more
Company replied
Company details
Written by the company
Founded in 2007, doctorSIM is an Internet-based technology company that provides a wide range of savings solutions for digital gifts, the cell phone industry and the premier unlocking company in the world.
Global leader in saving solutions for digital gifts, top-ups, phone unlocks and so much more!
Written by the company
- Phone top-ups
- Send instant airtime and data with best fx exchange. Recharge any phone, anywhere, from wherever you are. 100% transparent, no hidden fees.
- Digital Gift Cards
- doctorSIM's gift cards are the ideal solution for every celebration. Perfect gift vouchers for anniversaries, birthdays, and special days. Anonymous, secure, and with instant delivery via email.
- Phone Unlocking
- doctorSIM provides phone unlocking services to both individuals, distributors and MVNOs, allowing users to use their cell phone on any compatible network in the world. Only legal, tested and guaranteed solutions. Over 16 years experience and counting!
- Phone IMEI Checks
- Check the status of any phone to determine resale value, dues, originality or blacklist status. Over 20,000,000 million checks to date!
- Our mission
- Our mission is to support the user by providing clarity in an industry dominated by chaos and a lack of transparency. Our work ethic is based on 3 factors: 1. Create extremely useful services using the Internet as the main transactional medium. 2. Provide incremental solutions to existing customer-related issues. 3. Create these solutions guaranteeing profitability and a sustainable business model.
Commitment to Good Practice
Fanatic Customer Support and Ethical
We've been delivering digital services, unlocking phones and offering value added offerings for the past 16 years for millions of customers.
Time has passed, and we've sadly seen an increase in shady business practices in the industry by people whose only objective is to take your money offering little in return…
These sites are experts at trying to promote the sense of trustworthiness and stability, with fabricated reviews and simplified pricing.
How to separate the good from the bad? Well, we don't want you to just take our word for it, so instead we propose you run a simple 10 point checklist and decide for yourself.
Check out our list of 10 Things to check before buying!
If you end up buying elsewhere at least you'll be wiser and probably safer.
Time has passed, and we've sadly seen an increase in shady business practices in the industry by people whose only objective is to take your money offering little in return…
These sites are experts at trying to promote the sense of trustworthiness and stability, with fabricated reviews and simplified pricing.
How to separate the good from the bad? Well, we don't want you to just take our word for it, so instead we propose you run a simple 10 point checklist and decide for yourself.
Check out our list of 10 Things to check before buying!
If you end up buying elsewhere at least you'll be wiser and probably safer.
Contact info
1445 Cambridge St,, 02139, Boston, United States
- info@doctorsim.com
- doctorsim.com
4.1
Great
27K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I did not get my order or my refund yet…
I did not get my order or my refund yet I use this service frequently. However they have promised to provide me we complement 10euro voucher for the misunderstanding.
1 March 2026
Reply from doctorSIM
Hello Sebastian,
I understand that this situation may have been frustrating for you, and I apologize for the inconvenience caused.
After reviewing your case, we have confirmed that your top-up was delivered correctly.
To ensure that you are satisfied, one of our agents will contact you.
We want to offer you the best possible service because your trust is very valuable to us.
I am here to help you.
Best regards,
Celeste.
Congratultions
Wow the most good website service for iphone i met, it was quik and vey serios pepole,thank you for everything .I recommend them!
21 February 2026
Unprompted review
Reply from doctorSIM
Hello Geo.
I am very sorry for the confusion and delay with your order. I completely understand your frustration.
We are reviewing your case as a priority and will confirm the exact status of your order as soon as possible. In the meantime, we apologise for any inconvenience this may have caused you and thank you for your patience.
Thank you for your understanding and trust.
Best regards,
Sofia.
They respond in time to your questions.
They respond in time to your questions.
2 March 2026
Unprompted review
Reply from doctorSIM
That's great!
Thank you so much for sharing your opinion with us and other users.
We're so pleased to have been a part of your positive experience!
Anna.
The chat didn't provide the information…
The chat didn't provide the information I needed. Your website isn't easy to navigate and only provided a video for iPhone unlocking.
1 March 2026
Unprompted review
Reply from doctorSIM
Hello, thank you for letting us know about your issue.
Our priority is helping you achieve your goal smoothly. If the website or video wasn't clear for your specific model, please email us at info@doctorsim.com. A dedicated agent will guide you through the entire process so you don't have to worry about a thing.
Regards,
Charles
Wonderful great experience with this…
Wonderful great experience with this App wonderful, no problems
27 February 2026
Unprompted review
Reply from doctorSIM
Thank you very much for your generous review, Chelsea.
We are proud to know that we have made your experience a satisfying one.
Thank you for your support!
Best regards,
Celeste.
This is a fake system i send one…
This is a fake system i send one internet peakage 10 g b paid euro in my bank account but no send any peakage in my telenor number i dont like this service
26 February 2026
Unprompted review
Reply from doctorSIM
Hello Mohammad,
I am very sorry to hear about your experience and I understand completely.
I want to clarify that we are transparent and have been offering timely services for many years. In some cases, there may be delays, errors in the number entered, or technical issues that prevent the package from activating correctly.
We have sent you an email to the number on your order.
Our support team will investigate what happened and, if applicable, will arrange for the package to be activated or a refund to be issued.
I look forward to hearing from you.
Best regards,
Sofia.
Los #1 DoctorSIM Los Amoo
24 February 2026
Unprompted review
Reply from doctorSIM
Muchísimas gracias por tu generosa valoración Carlos.
Nos enorgullece saber que hemos hecho que tu experiencia sea satisfactoria.
¡Gracias por tu apoyo!
Sofia.
Like how fast it give me my information
Like how fast it give me my information
23 February 2026
Unprompted review
Reply from doctorSIM
Thank you, Angela.
We're so glad you found our service useful! We're here for anything you might need.
Thanks for choosing us!
Greeting,
Celeste.
It worked
It worked, but it took a long time. Their instructions are outdated. They say to plug it into iTunes. iTunes has not existed for years. Support was not helpful. They kept sending me the same instructions that did not work. I went to Cosmote (the eSIM I was trying to add). They gave me the right instructions, and it worked.
20 February 2026
Unprompted review
Reply from doctorSIM
Hello,
Thank you for your feedback and for confirming the service is now active.
We also value your comments regarding the support experience.
Feedback like yours is essential for refining our internal processes and ensuring our team provides the most efficient solutions.
We have reached out to you privately to follow up on your case and ensure everything is resolved to your satisfaction.
Best regards,
Valentina.
I made a mistake in recharging number…
I made a mistake in recharging number where the number was wrong but still doctor sim team made the recharge on correct number as they pause the recharge for confirmation. So the customer support is excellent .
22 February 2026
Unprompted review
Reply from doctorSIM
Thank you very much for your generous review, Manish.
We are proud to know that we have made your experience a satisfying one.
Thank you for your support!
Sofia.
Load never received
Load never received, never refund. Scam !!!!! (Review update) Finally arrived after 48h. Not serious.
20 February 2026
Unprompted review
Reply from doctorSIM
Hello Julien,
I understand your frustration, and I am here to assist you.
Please email us at info@doctorsim.com with the details of your top-up. One of our agents will be happy to look into the matter and offer you direct assistance.
Kind regards,
Anna.
Nice easy to navigare
20 February 2026
Unprompted review
Reply from doctorSIM
Hello, Carlos! Thank you so much for your kind review. We're delighted to know that you enjoyed our service. We're here for any questions or assistance you might need. Have a wonderful day!
Fast service and friendly support team 👍
20 February 2026
Unprompted review
Reply from doctorSIM
Thank you very much for your generous rating, Mohamed.
We're really happy to know we did a good job.
Thanks for your support!
Greeting
Celeste.
Used this service several times for top…
Used this service several times for top up Vietnamese SIM card. Process went easy and fast. International phone top up takes 2 minutes. Very easy and quick. Thank you very much for your good service
20 February 2026
Unprompted review
Reply from doctorSIM
That's great, Alina!
Thank you very much for sharing your opinion with us and other users.
We are so happy to have been part of your positive experience!
Best regards,
Celeste.
It was a great experience thank you…
It was a great experience thank you very much little tricky at the beginning, but it you really helped thank you and then
19 February 2026
Unprompted review
Reply from doctorSIM
Many many thanks for taking a few minutes to share this review, Stanley. It’s so important to us! If you need anything, you know where to find us. Take care!
Reply from doctorSIM
That's great, Jason!
Thank you so much for sharing your opinion with us and other users.
We're so pleased to have been a part of your positive experience!
Greeting,
Mariana.
They are very reliable
They are very reliable, respectful and helpful.
I made a mistake at first, they tried to correct it, but failed. God knows 😂
Later, I make a right choice, and I am lucky this time.
Highly recommend it.
18 February 2026
Unprompted review
Reply from doctorSIM
That's great, Gu!
Thank you so much for sharing your opinion with us and other users.
We're so pleased to have been a part of your positive experience!
Best regards,
Celeste.
Finally a legitimate website!!!
I know there's a lot of these type of websites that are 100 percent scams. But this one is a diamond in the rough. The doctorSIM people are very professional and respectful. While they weren't able to help me (my phones fault not theirs!) They were great through the process. I may have had one too many submissions not knowing what im doing lol but they were very quick to update me and respond and refunded me everytime my stupid phone wouldnt work. 10 out of 10 will use them again......with a differen phone
16 February 2026
Unprompted review
Reply from doctorSIM
Hooray, Edwards!
Thank you for your rating. It fills us with joy to know that you're satisfied with our services.
If you need anything else, you know where to find us!
Greetings
Celeste.
I've been waiting 2 months for verification and they still haven't sent me my coupon
I've had a terrible experience with this website. I wouldn't recommend it to anyone. It's been exactly two months since I bought two coupons, and they're still saying they're verifying them. It's unbelievable! The purchase numbers are 6950955 and 6946498. Two months and still nothing. What a terrible website! I really don't recommend it; the service is awful.
16 December 2025
Unprompted review
Reply from doctorSIM
Hello Damian,
We apologize for the inconvenience.
At doctorSIM, we work in a clear and transparent manner, and we are a company with years of experience in the market, always committed to offering a reliable and professional service.
We have been in constant communication with you and have kept you updated on the status of your case.
One of our agents will contact you as soon as possible to inform you of the next steps.
We remain at your disposal.
Best regards,
Celeste.
Reply from doctorSIM
Thank you, Hanro.
We're so glad you found our service useful!
We're here for anything you might need.
Thanks for choosing us!
Greetings
Celeste.
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