Doctor Alexa Reviews 564

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I was charged for a consultation I did last night and nothing has happened. My needs are critical and I cannot get through on the phone and Chat won't work guess your care has taken a nose dive since... See more

Rated 5 out of 5 stars

Excellent care. Filled out my questionnaire which took about 5 minutes and received an instant response. Scripts were ready to pick up at my local pharmacy within an hour and my insurance covered them... See more

Rated 5 out of 5 stars

I had a great experience with Dr. Alexa. I had a tooth infection and needed antibiotics and mouth rinse. Treatment happened exactly as advertised. I made the payment around 8:00 am and my medications... See more

Rated 5 out of 5 stars

Dr. Alexa is Wonderful! Most importantly Convenient. No it does not replace your daily Dr. Visits but when you are in a time crunch of your busy schedule... You can set up a prescription pick-up from... See more

Company details

  1. Urgent Care Center
  2. Doctor
  3. Health & Medical
  4. Medical Clinic

Written by the company

Doctor Alexa provides simple and affordable online telehealth doctor visits with no insurance required. Affordable consultations start at just $15. Begin consultations, refill medications, and schedule lab tests all online today. To get started, tell us about your health, medical history, and symptoms. A licensed online doctor or medical staff reviews consultation and can have medication prescription issued and sent directly to your local pharmacy.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

564 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was charged for a consultation I did…

I was charged for a consultation I did last night and nothing has happened. My needs are critical and I cannot get through on the phone and Chat won't work guess your care has taken a nose dive since I last used you. I had nothing but good to say about you last time I used you but now it's a joke and I paid money for absolutely nothing. Hey but I did get to leave a message.

13 April 2025
Unprompted review
Rated 4 out of 5 stars

I have a sinus infection

I have a sinus infection, was extremely tired and didn’t feel like sitting at urgent care for hours, so I tried this service. It did take 5 hours of waiting, however they did send an antibiotic to my pharmacy. It’s legit.

13 January 2025
Unprompted review
Rated 2 out of 5 stars

Wouldn’t recommend, disorganized

Response time compared to other sites was a lot quicker in my opinion, but the email from the doctor I received said Sorry we don’t prescribe any type of weight loss medication. And to contact my doctor.

I felt the doctor either read the wrong paperwork, or had the wrong patient. I inquired about a mastitis infection which is a breast infection and asked for amoxicillin as I’ve had this infection before and this is what my doctor prescribed last time I had the infection. I knew I would be able to get the amoxicillin faster through a prescription site then waiting for an apt and then waiting for the script, which is why I choose this method.

Expect the doctor sent an email saying sorry no weight loss medication… I mean I had even sent photos of my breast infection, clearly swollen, inflamed, red streaks so I don’t understand why I was sent anything about weight loss. And when I responded I got an auto msg and another email saying sorry they were able to help…. And so I went with another site, and then get a call from my pharmacy an hour later saying that doctoralexa sent over a script for a completely different antibiotic.

I wouldn’t recommend this site. And I won’t be using them again. Waste of time and money.

25 February 2024
Unprompted review
Rated 5 out of 5 stars

Super easy platform

Super easy platform. Literally only 12 minutes after creating an acct and filling out my contact info and a medical intake my prescription for antibiotics (for an abcessed tooth) was sent to my local Walgreens. Couldn’t ask for a more user friendly experience. First time using one of these services and I went with this one because of all the positive reviews. I wasn’t disappointed. They saved the day as far as the expense involved ($59.99) and the countless hours I saved if I otherwise would have had to go spend the day at an urgent care. This will get the infection under control until I can get in to see my dentist later this week, with today being a Saturday and most dentists being unavailable for an office visit. Highly recommend!

17 February 2024
Unprompted review
Rated 1 out of 5 stars

NOT a Good Choice!

I had my appointment on Thursday night for a UTI. Was told the next day that prescription had been sent. It did not get to the pharmacy until SUNDAY! This was a big waste of my time and money!

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful experience

Wonderful experience! Very fast and friendly. I got my prescription sent to my pharmacy within an hour after I signed up online.

23 January 2024
Unprompted review
Rated 1 out of 5 stars

The doctor failed to consult with me…

The doctor failed to consult with me and issued a prescription that did not treat the reason for the visit and failed to respond to requests to discussion unless I paid another fee.

The doctor also prescribed treatment for a condition I never indicated I had.

Avoid this company. Very poor customer service.

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Dr. Alexa Experience from JT3 Production

Dr. Alexa is Wonderful! Most importantly Convenient. No it does not replace your daily Dr. Visits but when you are in a time crunch of your busy schedule... You can set up a prescription pick-up from your local Pharmacy store online with Dr. Alexa.

15 November 2023
Unprompted review
Rated 5 out of 5 stars

Dr. Alexia

Well made my experience great was the customer service and communication was amazing Dr. Alexia is amazing as well. She listens to everything you say to her and she takes that in consideration. She’s very nice and sweet and knowledgeable. Overall great experience like always.

21 December 2023
Unprompted review
Rated 4 out of 5 stars

I had a really bad tooth ache and was…

I had a really bad tooth ache and was traveling to a different state. I needed to get some antibiotics. Dr. Alexa came to my rescue. It was quick and easy. There was one problem my birth date was entered wrong in the system. I emailed the support email adress and they corrected it with in 20 mins.

14 December 2023
Unprompted review
Rated 5 out of 5 stars

They asked me what were my symptoms

They asked me what were my symptoms, I told them and they created a prescription and sent it to Walgreen's for me. Saved me hundreds of dollars and lots of time. I have used Alexa 2 times now and appreciate the speed and effectivness of their service. Awesome job guys!

29 October 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

I absolutely love that you can get antibiotics online! I had a tooth infection and I knew that a simple antibiotic would clear it up until I could get it taken care of and it did! They also gave me a rinse to use along with it and my insurance covered the prescriptions. The whole process from filling out the form to picking up the prescriptions took 2-1/2 hours! I will definitely use this service again!

1 October 2023
Unprompted review
Rated 4 out of 5 stars

Doctor Alexa was very good, but concerned about personal information privacy.

Doctor Alexa was very good. It is sometimes hard to figure out if your request went through for an office visit. Hence, I repeated the process, and then got two charges for same visit, which was promptly credited back when I notified them of it. So all in all, this is a very good service. Concern: Please do not pass along by information to any third parties. I do not want my information to be stored. I value my privacy, and want my personal information deleted after a few months after a visit.

29 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look