I got the link from efix on YouTube. Compared prices and services to other main line suppliers and went for a full pack of new regs, OSG and Inspection standards all saving me just under a third of... See more
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Review summary
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Reviews shaping this summary
Needed to order some regs books - Jack was a star and helped me out as much as he could, he went the extra mile in every single aspect. I never thought I could have such a positive experience just try... See more
Second time of ordering docs and brilliant service and ease to order. I was kept up to date with delivery details and it arrived perfectly packed ready to go out of the box.
Company replied
Delivered on time with no fuss . As for one review I read earlier about the chap who received his order without even any additional stickers, I feel for you. Fortunately my order came through wi... See more
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Company details
Written by the company
The Leading Distributor of Electrotechnical Compliance Documentation. With over 100 publications, certificates, logbooks and labels, we will have what you need to help your electircal installations paperwork requirement to be compliant.
Contact info
Unit 5 Roundell Business Park, BD23 3GH, Skipton, United Kingdom
- 03333397679
- enquiries@docs-store.co.uk
- docs-store.co.uk
4.4
Excellent
74 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy book ordering
It was easy to order books on their website and they were delivered promptly.
28 May 2026
Reply from Docs Store
Thank you for your review. We're pleased to hear that you found our website easy to use and that your books arrived promptly. We appreciate your support and hope the books prove useful. We look forward to serving you again in the future.
They delivered the book within the time…
They delivered the book within the time scale as promised
2 June 2026
Reply from Docs Store
Thank you for your review. We're pleased to hear that your book was delivered within the promised timescale. Providing a reliable service is important to us, and we appreciate you taking the time to share your experience. We hope you find the book useful and look forward to serving you again.
Reply from Docs Store
Thank you for your review.
We're delighted to hear that you found our website easy to use and that you were pleased with the fast service. We appreciate your support and look forward to helping you again in the future.
Always ask for Jack!
Needed to order some regs books - Jack was a star and helped me out as much as he could, he went the extra mile in every single aspect. I never thought I could have such a positive experience just trying to order something, but he really is a credit to the team and just a really helpful pleasant guy.
15 May 2026
Unprompted review
Terrible service!
Terrible service!
I ordered some stickers for my regs book on 30th April, I am still yet to receive them!
Surely it does not take almost 2 weeks to send a sheet of stickers to me?
I have emailed and been ignored.
I have called and not had a call back!
Absolutely abysmal service as a first time customer!
30 April 2026
Brilliant service
Brilliant service, even though I messed up the delivery address docs store phoned me to correct my error.
26 April 2026
Ordered the new regs book
Ordered the new regs book. Arrived dented! It supposed to have free chapter flags that came with it, but never did! Not what I was expecting, as the cost of these books are expensive.
Emailed them twice, no reply. Having investigated the communication issues, they immediately set the issues right. And sent missing items.
Thank you.
29 April 2026
Unprompted review
Reply from Docs Store
We are very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide.
Following the launch of the new regulations two weeks ago, we have experienced an exceptionally high volume of orders and emails. After investigating, we also found your messages had unfortunately been filtered into our spam folder, which is very rare but clearly caused an unacceptable delay in responding.
Upon seeing your review on Google this morning we have already posted you chapter flags.
We genuinely appreciate your feedback and are very sorry that we let you down on this occasion.
Delivered on time with no fuss
Delivered on time with no fuss .
As for one review I read earlier about the chap who received his order without even any additional stickers, I feel for you. Fortunately my order came through with no fuss and everything in tact. I am thankful 🙏
24 April 2026
Reply from Docs Store
Thank you for your kind feedback
Excellent service and price
Excellent service and price, the only problem with my order was, two books out of the three, were damaged on the corner. This was not the fault of Docstore but the carrier.
16 April 2026
Reply from Docs Store
Thank you for the positive feedback and for your understanding regarding the damage caused in transit. We do our best to package orders securely to minimise the risk of courier handling damage, but unfortunately this one did not arrive in the condition we would have liked.
We apologise for this and appreciate you taking the time to leave a review.
Reply from Docs Store
Thank you for taking the time to write your positve feedback. We strive to impress in all areas of the business.
Reply from Docs Store
Hi there,
Thank you so much for the feedback! We’re thrilled to hear you’re happy with our pricing and service.
We look forward to helping you again in the future.
Best regards,
The Docs-Store Team
My new electrical regulations books…
My new electrical regulations books have not been delivered after paying for the products.
Not happy.
16 April 2026
Reply from Docs Store
Hi there,
Thank you for speaking with us earlier. We were glad to have the opportunity to look into this and get your electrical regulations books sorted out for you as quickly as possible.
We know how essential these references are for your daily work, and we appreciate you giving us the chance to make things right. Thank you for your patience and for choosing Docs-Store.
If you need anything else, please don't hesitate to reach out!
Best regards,
The Docs-Store Team
Price of product was great
Price of product was great. Package came quickly and was very well packaged.
16 April 2026
Reply from Docs Store
Hi there,
Thank you for the fantastic review! We’re really pleased to hear that you're happy with the price and the delivery speed.
We take extra care with our packaging because we know how important it is for your reference books to arrive in perfect condition, ready for the job site. Thanks for choosing Docs-Store, we appreciate your business!
Best regards,
The Docs-Store Team
Easy to order and a good deal
Easy to order and a good deal, except for the fact that a book of BS7671 should NOT cost over £100.
On the plus side, the little labels to stick on the edge of the pages are lovely colours.
Further, this £100+ book was extremely well packed.
Thanks.
15 April 2026
Reply from Docs Store
Hi Lee,
Thank you for the review! We are glad you found the ordering easy and the packaging up to scratch.
We completely hear you on the price of the BS7671. While we’d love to make them cheaper for everyone, the RRP is set directly by the IET. We try our best to give sparkies the best deal available!
We're also delighted you like the chapter flags. We think they make navigating those (expensive) pages a whole lot easier.
Thanks again for choosing us!
Best regards,
The Docs-Store Team
Great price and fast delivery
Arrived today just 4 days after being released. New BS7671 wiring regs 18th edition amendment 4 plus new on site guide and inspection and testing guide. Very pleased with the price of all three combined and would say after much research the price couldn't be beaten. Thankyou
24 January 2026
Reply from Docs Store
Thank you so much for the fantastic feedback! We know how crucial it is to get the Amendment 4 updates in your hands as soon as they hit the shelves, so we’re thrilled we could get your pack to you just 4 days after release.
It’s also great to hear that your research paid off! We work hard to offer a valueable price
We really appreciate the support. Good luck with the new standards!
Best regards,
The Docs-Store Team
Always excellent service and very…
Always excellent service and very polite staff pleasure doing business with them
20 March 2026
Reply from Docs Store
Hi Peter,
Thank you so much for the kind words! We take great pride in our customer service, so hearing that our staff made your experience a pleasant one really makes our day.
We truly appreciate your continued support and look forward to seeing you again for your next set of books.
Best regards,
The Docs-Store Team
Reply from Docs Store
Thanks so much. 😊 Doc-Ster here, great to hear you found the website quick and easy to use. We really appreciate the review.
Excellent to be able to speak to a knowledgeable owner.
Excellent to be able to speak to somebody on the phone for advice even after 6pm. Sent me the document to me in super time. Very impressed will be using this company again. Strongly recommend.
12 January 2026
Reply from Docs Store
Thank you so much for the fantastic review 😊. Doc-Ster here and I'm really glad we could help over the phone and get everything over to you quickly, even after hours. Your recommendation means a lot to us, and we look forward to helping you again soon.
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