I am extremely disappointed with this service. It did not meet my expectations at all. Customer service was also unhelpful and slow to respond. I had to wait a long time just to get a simple answer... See more
Company replied
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I needed to completely modified previous review. There was miscommunication email problems and despite answers were sent to me I have not received any. Finally customer service from DELL'OGLIO reach... See more
Company replied
I am very very impressed by the shipment, product packaging, and product. I not only received exactly what I ordered, the company previously answered a question I had about the item within 24 hours,... See more
Company replied
If you’re considering doing B2B with this company, please don’t. I had a terrible experience. They sold me fake products and refused to refund me after I found out. Their entire process is slow a... See more
Company details
Written by the company
Doboutique is not just a simple e-commerce, but also a proposal of style, lifestyle and mood. A website to get inspired, to find the best self-expression. Enjoy a unique shopping experience!
Contact info
Italy
- doboutique.com
2.8
Average
353 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 23% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Exceptional customer service brought a…
Exceptional customer service brought a pair of nike air max which were sold out in the uk and they did not disappoint. Delivered in under 7days ,wrapped like a present. I just want to say thank you so much for my purchase will definitely be recommending you guys to everyone!!
24 January 2021
Unprompted review
Reply from Doboutique
Dear Vasim,
Thank you for taking the time to leave a positive review. We really appreciate your feedback. We are pleased to hear that you were satisfied with your shopping experience.
If you need anything else, please do not hesitate to contact our Customer Care team.
Have a wonderful evening,
Your Dell'Oglio team
Reply from Doboutique
Dear Juan Pablo,
Thank you for taking the time to leave a positive review. We really appreciate your feedback. We are pleased to hear that you were satisfied with your shopping experience.
If you need anything else, please do not hesitate to contact our Customer Care team.
Have a wonderful evening,
Your Dell'Oglio team
Perfecto ;-)
23 January 2021
Reply from Doboutique
Dear Gregory, Thank you for your review and for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase and our service! We look forward to serving you again in the future. Customer Service Team
Reply from Doboutique
Dear Cartner, Thank you for your review and for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase and our service! We look forward to serving you again in the future. Customer Service Team
Beyond Impressed with Product and Shipment!
I am very very impressed by the shipment, product packaging, and product.
I not only received exactly what I ordered, the company previously answered a question I had about the item within 24 hours, it was shipped out right after I bought it, and the packaging was amazing! The box, wrapping, and tape is designed by the boutique and it really reflected how luxurious and professional the business was. Would buy from here again!
22 January 2021
Reply from Doboutique
Dear Abby,
Thank you for taking the time to leave a positive review. We really appreciate your feedback. We are pleased to hear that you were satisfied with your shopping experience.
If you need anything else, please do not hesitate to contact our Customer Care team.
Have a wonderful day,
Your Dell'Oglio team
Amazing customer service
Amazing customer service.
Placed an order on wednesday and 2 after received the item at home, different country btw. Was amanzingly wrapped.
Thanks guys!
22 January 2021
Reply from Doboutique
Dear Miguel, Thank you for your review and for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase and our service! We look forward to serving you again in the future. Customer Service Team
Exceptional service and such a lovely…
Exceptional service and such a lovely family touch with the photo.
20 January 2021
Reply from Doboutique
Dear Gray, Thank you for your review and for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase and our service! We look forward to serving you again in the future. Customer Service Team
Beautiful coat
Beautiful coat, beautifully wrapped with a lovely hand written thank you card. 10 days delivery Palermo to Ireland 5⭐️
19 January 2021
Reply from Doboutique
Dear Lynda, Thank you for your review and for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase and our service! We look forward to serving you again in the future. Customer Service Team
The personal message and packaging was…
The personal message and packaging was wonderful. Thank you!
19 January 2021
Reply from Doboutique
Dear Stephanie, Thank you for your review and for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase and our service! We look forward to serving you again in the future. Customer Service Team
Perfect customer service
Perfect customer service, High-class shipping and packaging. DELL'OGLIO one of the best in the game!
19 January 2021
Reply from Doboutique
Dear Till, Thank you for your wonderful review and for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase and our service! We look forward to serving you again in the future. Customer Service Team
Serena and the Dell’oglio team
Serena and the team over at Dell’oglio were of excellent service and made my experience shopping with them easy, fast and stress free. A+
18 January 2021
Unprompted review
Reply from Doboutique
Dear Paul, Thank you for your review and for your kind words and for taking the time to write to us.
We really do appreciate your comments and the fact you were satisfied with your purchase and our service! We look forward to serving you again in the future. Customer Service Team
Reply from Doboutique
Dear Charlotte, Thank you for your feedback, it is a pleasure to hear from you! i remain at your complete disposal should we be able to assist further in any way,
Very best regards, and have a wonderful evening.
Customer Service Team
Very good service
16 January 2021
Reply from Doboutique
Dear Alexandros, Thank you for your feedback, it is a pleasure to hear from you! i remain at your complete disposal should we be able to assist further in any way,
Very best regards, and have a wonderful evening.
Customer Service Team
Excellent customer service
2 January 2021
Reply from Doboutique
Dear Iain, Thank you for your feedback, it is a pleasure to hear from you! i remain at your complete disposal should we be able to assist further in any way,
Very best regards, and have a wonderful evening and Happy new year!
Customer Service Team
Dell'oglio Store
Shopping at this store was a pleasure. I admire the tradition, profesionality and customer care.
Five stars definitely.
31 December 2020
Reply from Doboutique
Dear Vlasic, Thank you for your feedback, it is a pleasure to hear from you! i remain at your complete disposal should we be able to assist further in any way,
Very best regards, and have a wonderful evening and Happy new year!
Customer Service Team
First Class Customer Service
I was a bit nervous having bought some Off-White socks online and then needing to return them, having never heard of the business before, but I had absolutely no reason to be.
The customer service was first class from start to finish. I dealt with Serena and she was amazing. She arranged pickup of the item to be returned from my house in the UK, that very day, with no fuss. I was refunded what was owed within a week once they had received the item back.
Even though I needed to return the socks because they weren't my style, I will 100% be using them again. They have great luxury products at really competitive prices.
13 December 2020
Unprompted review
Reply from Doboutique
Dear Lewis, Thank you for your feedback, it is a pleasure to hear from you! i remain at your complete disposal should we be able to assist further in any way,
Very best regards, and have a wonderful day.
Customer Service Team
Vry fast delivery and also the qualite…
Vry fast delivery and also the qualite of the purchase. I really love the photo inside the box😍 Thank you so much!
9 December 2020
Reply from Doboutique
Dear Iveta, Thank you for your feedback, it is a pleasure to hear from you! i remain at your complete disposal should we be able to assist further in any way,
Very best regards, and have a wonderful day.
Customer Service Team
Sent to the uk in very good time
Sent to the uk in very good time. Product came gift wrapped with a nice thank you card. Very good service. Thank you very much.
8 December 2020
Reply from Doboutique
Dear James, Thank you for your feedback, it is a pleasure to hear from you! i remain at your complete disposal should we be able to assist further in any way,
Very best regards, and have a wonderful day.
Customer Service Team
Great service and communication
Great service and communication. Would definitely come back again.
8 December 2020
Reply from Doboutique
Dear Iain, Thank you for your feedback, it is a pleasure to hear from you! i remain at your complete disposal should we be able to assist further in any way,
Very best regards, and have a wonderful evening.
Customer Service Team
Reply from Doboutique
Dear Maria, Thank you for your feedback, it is a pleasure to hear from you! i remain at your complete disposal should we be able to assist further in any way,
Very best regards, and have a wonderful day.
Customer Service Team
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