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DNA Legal Reviews 1,137

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TrustScore 5 out of 5

4.9

Drug Testing Service
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Review summary

Created with AI, based on recent reviews

Looking at 617 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to make them feel at ease during what could be stressful situations. People frequently highlight the excellent service, noting the efficiency and thoroughness of the procedures. Reviewers also appreciate the smooth user experience, with many mentioning the clear communication and quick response times from the company. The staff's respectful and understanding approach is a recurring theme, making the overall process comfortable and pleasant for consumers.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, kindness, and... See more

Service

Consumers find service to be positive. Many reviewers praise the professionalism and understanding of the... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers highlight the... See more

Customer service

Users describe positive interactions with customer service. Customers consistently praise the staff for being... See more

Response time

Clients share positive opinions on response time, consistently highlighting the efficiency and promptness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jill, she made my experience so much easier than expected, such a down to earth woman. Made me feel at ease talked through the whole process, about daily life which wasn’t daunting the fact I was bein... See more

Rated 5 out of 5 stars

Phil helped me feel completely at ease throughout the whole process. He was kind, calm and gentle, and made sure I never felt judged at any point. Instead, he treated me with respect and understandin... See more

Rated 5 out of 5 stars

Phil made me feel completely at ease straight away and explained what he was doing at every step. He was very mindful and careful of where he took the hair strand testing from so that you would never... See more

Company replied

Rated 5 out of 5 stars

Melanie from DNA legal was able to provide a home visit to take the sample needed. She had such a lovely warm energy about her, very informative, organised, thorougher and precise with her role. S... See more

Company details

  1. Drug Testing Service
  2. Blood Testing Service
  3. Legal Services

Written by the company

The UK's most accurate legal DNA Test. Testing for paternity, immigration & drugs & alcohol. Accurate - Fast - Trusted. ISO 17025 Accredited.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Pleasant experience

She was very polite and thorough in her work and maintained a professional profile. She made sure I understood everything. she was as gentle as could be when taking samples. Overall my experience was exactly how it should go

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Hi was a pleasant experience handled kindly and thorough. The lady was polite and happy to answer all my questions, made me feel relaxed.

8 January 2026
Unprompted review
Rated 5 out of 5 stars

Susie

Susie is a lovely lady, very helpful with some questions I had, polite good conversation deserves 5stars 🥰

6 January 2026
Unprompted review
Rated 5 out of 5 stars

DNA Legal provide an excellent service

I have been going to DNAL for their drug and alcohol testing service for over two years.
DNAL always provide a fast and competitive (cost) service.
They are responsive to requests and persist in making several contact attempts with reluctant donors.
They have always been polite and friendly to deal with with.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Sharon was absolutely brilliant

Sharon was absolutely brilliant, she made the who process easy, very professional and down to earth. I couldn't have asked for a better process and I highly recommend.

Thank you Sharon, and have a lovely Christmas!

23 December 2025
Unprompted review
Rated 5 out of 5 stars

DNA Legal

Very friendly Company and you can always speak to someone. Ryan Mason was our contact and he always returned our calls and emails quickly. He also kept us informed on how each case was progressing and we would recommend them highly.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Customer Service

The whole team at DNA Legal are incredibly accommodating and a pleasure to work with.

18 December 2025
Unprompted review

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