20 Weeks of Frustration – Hostinger Must Replace Its Payment Gateway for Nigerians
I have had one of the worst customer service experiences of my life with Hostinger. For over 20 weeks, I have been trying to get my account properly set up, and the response from the support team has been nothing short of negligent.
Emails have gone unanswered, and when I do get a reply, it’s always a generic, dismissive message followed by my conversation being closed without a proper resolution. Their live chat support is virtually useless – no one is available when you need help, and when someone does respond, they’re quick to end the chat before addressing the actual problem.
To make matters worse, multiple representatives including Jonas have failed to offer any meaningful help. I am appalled by the lack of professionalism and accountability. If it takes over 5 months to activate a simple account, I shudder to imagine what it would take for them to resolve real technical or billing issues.
Hostinger clearly has a problem with its payment gateway for Nigerian users, and instead of fixing it or offering alternatives, they continue to push customers into endless loops of silence and robotic replies from Dlocalgo. This is unacceptable, and I urge Hostinger to replace its broken payment gateway or risk losing a growing customer base in African market due to incompetence and delay.
I will be sharing screenshots of these interactions and the names of every representative who wasted my time, so future customers know exactly what to expect.
Avoid DLocalGo if you are in Africa – they are not ready for this market.